Mid-Town Ford Sales Limited

I Don't Trust Them Anymore! I took my Lincoln MKX in for an oil change and a bulb replacement in my front turn signal light to Mid-Town Ford instead of Capital Ford-Lincoln becau I took my Lincoln MKX in for an oil change and a bulb replacement in my front turn signal light to Mid-Town Ford instead of Capital Ford-Lincoln because they were closer. When I went to pay the bill, they told me they had done only the oil change and I would have to schedule another appointment for the bulb replacement because it would involve taking part of the front bumper apart. They gave me a written estimate for $150 labour plus the cost of the bulb. Since I didn't have my work schedule with me, I didn't make the appointment and promptly forgot about it (my wife drives the MKX more than I do). For the next oil change, my wife made an appointment at Capital Ford, so I asked her to find out about replacing the bulb there. Capital told her they could replace the bulb at the same time as the oil change and charged her $10 plus the cost of the bulb. That's not a typo- TEN DOLLARS instead of $150!! Would we go back to Mid-Town Ford for anything - NEVER! More

Still waiting Booked an appointment for 730am (as soon as they open) hoping I could get to work just a little late for the day. When I dropped off the vehicle I was Booked an appointment for 730am (as soon as they open) hoping I could get to work just a little late for the day. When I dropped off the vehicle I was told it would be a couple hours mayb. At 1145 I asked about progress and I was "bumped up" the list, whatever that means. Obviously has not touched my truck yet. Here I am at 145 still waiting for word on my truck. I have lost a whole day which for someone self employed and reliant upon my truck for work this is unacceptable. What is the point of booking an appointment if it has no bearing on when the vehicle will be worked on. Take your vehicle elsewhere unless you can afford to take a whole day off. Not impressed at all and would not recommend at all More

WORST COMPANY IN MY LIFETIME TO DEAL WITH THey are the worst dealership to ever deal with weather it be buying or repairing a car. NEVER AGAIN WOULD I GO THERE OR RECOMMEND THey are the worst dealership to ever deal with weather it be buying or repairing a car. NEVER AGAIN WOULD I GO THERE OR RECOMMEND More

Receptive and Exceptional Attention Thanks Reed for your receptiveness and exceptional attention to us. Your hospitality and sensitivity made the difference. Customer Service at its Best Thanks Reed for your receptiveness and exceptional attention to us. Your hospitality and sensitivity made the difference. Customer Service at its Best. More Power to You and the Mid-Town Ford Dealership! More

Bad service. 8 hours for $112 oil change and tire swap there at 815. Shuttle left without me. 8 hours for 30 min of work and geniuses rounded off and wrecked a handfull of my lug nuts. there at 815. Shuttle left without me. 8 hours for 30 min of work and geniuses rounded off and wrecked a handfull of my lug nuts. More

2017 Ford Mustang GT Premium When it came time to purchase a new 2017 Ford Mustang GT Premium I went to Shane MEALY as he had previously sold me a Ford Mustang in 2012. He is very When it came time to purchase a new 2017 Ford Mustang GT Premium I went to Shane MEALY as he had previously sold me a Ford Mustang in 2012. He is very good to deal and is excellent in explaining the whole purchase process. He will listen to what you want and then will try his best to find the vehicle you want. I eventually ordered my Mustang and he patiently assisted me in the factory ordering of options etc. I would definitely return to Mid Town Ford and Shane to buy a new vehicle. More

Ask for John Nault! Braving the world of cars sales can sometimes daunting and I was dreading buying a new car after some of the 'sleasy sales techniques' I had encounter Braving the world of cars sales can sometimes daunting and I was dreading buying a new car after some of the 'sleasy sales techniques' I had encountered at other dealerships for months before meeting John! Absolutely no pressure, John spent time answering all my questions and was patient and upfront about all aspects of my buying experience. I'm so happy with my experience and my purchase! Thanks John! More

Wow! I am impressed. I have to say, I an not a review writing type of person, but I felt I had to share my experience. We've been looking for an F-150 since this summer I have to say, I an not a review writing type of person, but I felt I had to share my experience. We've been looking for an F-150 since this summer's Employee Pricing event. I have sat through sales pitches and negotiations, taken trucks for test drives at different dealerships but no luck... We were looking at RAMs across the street and decided that the F-150 was functionally better for our needs. So we went to Mid-Town. It was almost closing time, but Dustin was ready to help us. Two days later we went back to get our 2012 Escape appraised but Dustin was sick. Dean (one of the managers) came and helped us (again, it was close to closing time). He took a look at our vehicle and gave us a ballpark estimate (which was more than the previous dealerships would give us). Due to our work schedules we wouldn't have been able to sit down and negotiate again, also time was running out on the Black Friday event. So basically we gave our wishlist to Dean and left. He said him an Dustin would find us a vehicle. Next day we received a phone call, and the details of the possible vehicle and deal. I must admit I was a little skeptical but they did it! They found what we wanted and a little bit more! They offered a good value for our trade-in and got a good deal on the truck. And we could stay on budget. The whole process was easy, and stress-free. We couldn't believe it, it was so different from what we had ever experienced at car dealerships. Well done, everyone involved!!! More

John Nault Ford f150 One of the big reasons I keep coming back to Midtown Ford is because of John Nault. He always understands my needs, my budget, what I'm trying to acc One of the big reasons I keep coming back to Midtown Ford is because of John Nault. He always understands my needs, my budget, what I'm trying to accomplish all the while making me feel at ease and making it a fun experience every time. The sales team also knew we were on a tight timeline, and were able to get the deal done, having my truck ready by the end of the day, which I foud amazing! Thank you very much, will definitely be coming back again in the future. More

save yourself a headache and look elsewhere for service I brought my vehicle in for regular scheduled service two times to Midtown Ford. Nothing fancy, tire rotation and oil and filter change. Every time wh I brought my vehicle in for regular scheduled service two times to Midtown Ford. Nothing fancy, tire rotation and oil and filter change. Every time when I scheduled the appointment I made a point to advise the dealership I wanted the vehicle back as soon as it was done. I then dropped off the vehicle the night before my scheduled service to have it queued into service first and ready to go asap. On each occasion when I called the service line around 01:00 p.m. the following day to check up on the service progress, assuming it was completed I was told it had not been even looked at yet. The last service appointment was the exact same scenario except they called me back about 02:30 p.m. and said a part was required that was not in stock and that they might not be able to get the part and have it installed by the days end. If you dont look at a vehicle until the end of the work day there is a very good chance that if there is an issue it wont be repaired. I brought this concern about scheduled appointments forward to the service manager and sales manager. The Company response was there was no way to schedule a vehicle in for service at a specific time and every service appointment made was well known as a "all day" appointment @ Midtown Ford. Well, I just returned from my scheduled appointment @ Capitol Ford. Two hours twenty minutes from drop off to payment including an additional service diagnosed as required and attended to but not on the service request. The vehicle was brought in promptly at the arranged appointment time and serviced quickly and efficiently. Thank you Midtown Ford for consistently providing such extremely poor service prompting me to find a GREAT alternative. More