Mercedes-Benz Newmarket

Servicing my ML550 I just want to thank you Tony for all you did for me yesterday, you went out of your way (as usual) to get me looked after and in sincerely appreciate I just want to thank you Tony for all you did for me yesterday, you went out of your way (as usual) to get me looked after and in sincerely appreciate it I really do. I don't think I have ever been treated this well by any dealership ever. Thank you again Regards Paul S More

Worst Customer Service EVER You will receive the worst customer service if you are a female. I went to pick up my new car and waited for over 15 min as all the men there looked a You will receive the worst customer service if you are a female. I went to pick up my new car and waited for over 15 min as all the men there looked at me and walked away ( i was the only customer in the place at the time). No one asked me if i needed help or why i was there. So when i spoke up asking " will anyone help me or do you only help out men in suits" i was then asked " What are you here for" not a So sorry how can we help you. I had my three kids with me. My car was supposed to be ready last week and when they called me to come get it, i get there and they found another problem.. I will never go back there EVER again. I guess you have to look like you have money to be helped. at this MB location. MB if you want to keep customers i suggest training your employees how to be GOOD sales people. I get better service at the Tim's drive thru . I fell belittled as a women. If my complaint is not actions i will go to the media. More

WORST customer service experience ever! You will receive exceptional customer service here.....as long as you pay your bill and shut-up. The Service Manager at MB Newmarket, Tony McQuillan, You will receive exceptional customer service here.....as long as you pay your bill and shut-up. The Service Manager at MB Newmarket, Tony McQuillan, needs to find a new career. Their moto 'Our number one priority is to exceed your expectations by providing the highest level of service' is just words and a bunch of BS. I had escalated this experience to Head Office at MB and did not receive a call back from them either. Newmarket MB sold me a vehicle with defective parts and nobody wanted to take ownership. Now that's service for you! I never will purchase a MB from this dealership again or have any service done to any of my vehicles here again. They are crooks. More