Mercedes-Benz Newmarket

vehicle purchase from 4 hours away Very comforting experience. Purchased the vehicle 4 hours away from where I live. Salesman Bill was very reassuring throughout the whole process answe Very comforting experience. Purchased the vehicle 4 hours away from where I live. Salesman Bill was very reassuring throughout the whole process answering every question I had with no runaround and made me feel at ease with purchasing a used vehicle that I hadn't even seen. Both Bill and the manager Mark were great and very organized, everything was ready when I arrived. Absolutely flawless experience that I will repeat for my next purchase at this delership. More

I had a best experience at new market Mercedes benz .. Best store . Best service. Best floor manager (allen) . Best staff . Wonderful Coustomer service..very caring and helpful . I'm very happy with my new Best store . Best service. Best floor manager (allen) . Best staff . Wonderful Coustomer service..very caring and helpful . I'm very happy with my new car ??Thx again ?????????? More

Excellent service dept. Nothing is too much trouble. I dealt with Jeremy Burke and was excellent. Very accomodating and helpful. Gives me confidence in knowing that my car is Nothing is too much trouble. I dealt with Jeremy Burke and was excellent. Very accomodating and helpful. Gives me confidence in knowing that my car is in good hands. More

Fantastic customer service from the sales rep Thomas An My brother was looking for a Mercedes mid size SUV, we dropped by the dealership and met Thomas An . He was very friendly and knowledgable. My brothe My brother was looking for a Mercedes mid size SUV, we dropped by the dealership and met Thomas An . He was very friendly and knowledgable. My brother was a picky person with tons of questions, but Thomas answered all the questions professionally . He demonstrated 2 different models and helped us to choose the right vehicle and the right packages we needed , as long as a very reasonable final price. We were happy with the deal. I would highly recommend this dude Thomas An. More

Purchase of 2013 Mercedes Benz C350 Walked into the Newmarket dealership. The staff was very helpful and asked how we could be assisted. They promptly had us meet the salesman, Bill Walked into the Newmarket dealership. The staff was very helpful and asked how we could be assisted. They promptly had us meet the salesman, Bill Zheng who was very helpful. Went out for a test drive. Liked the car, and we started to finalize the Sale. We met the Used vehicle Sales Manager Mark, who we negotiated a fair price. Both Bill and Mark were very helpful and made the purchase of our vehicle very pleasant. I would recommend this dealership and these gentlemen to anyone. Thanks for your help Bill and Mark. Job well done. Angie and Fred MacNeil More

Terrible service and possibly worse Went here as friend works for Corporate. Actually wife went in, visible minority female .Was basically ignored and repeatedly ask for someone to help. Went here as friend works for Corporate. Actually wife went in, visible minority female .Was basically ignored and repeatedly ask for someone to help. I went in Caucasian male, helped fairly quickly. Anyway, based on other posts, perhaps a male female thing. Should have walked but again , have friends with Mercedes. Got the vehicle, wife drives it and gets terrible service every time in. Told no loaners on day of choice so please come in on.. Specifically requested loaner as she had to be out of town on the day they chose and, had to take three other people as well. Dropped off car at 8 but was told no loaner available despite booking. They have 12 available but within first 30 minutes of opening all gone or not returned from day before? Took her to rental place and got her a Hyundai Accent basic no snow tires etc. Not suitable for talking her group to Toronto .We said we could leave as late as three PM. Our car there all day. was told nothing would be available. So, I drove back 100k and gave her my car and lost a lot of billable client hours as a result, When asked about this and if they help us I anyway, they stated they paid for the rental. I drive an Audi and when nothing available , they give me one of the sales persons cars. they could have just finished the work on our car quicker, as it wasn't more than a couple hours work and they had it since 8am. They could have a given a break on the service hours cost, they could have apologized. have had other issues with this place also. Reading the other posts, I would surmise they definitely have issues, treat persons unequally and have a sense of entitlement. Like the SUV but would strongly advise you seek a different dealer if wanting a Mercedes. one star as I have to click on it. ZERO is appropriate. More

It was a Wonderful experience Thomas helped us patiently throughout our whole purchasing experience. I would recommend it and I would only recommend Thomas. Hes a very sweet boy, Thomas helped us patiently throughout our whole purchasing experience. I would recommend it and I would only recommend Thomas. Hes a very sweet boy, and very new to sales. He's very patient with us and got us a great deal. More

very poor customer service I went to Newmarket dealer for financing a CLA Mercedes. I had an appointment for test drive. first of all it took half an hour to bring the car beca I went to Newmarket dealer for financing a CLA Mercedes. I had an appointment for test drive. first of all it took half an hour to bring the car because it was out of gas. they didn't clean the car and the salesman even didn't try to explain and sell anything, he was very unprofessional salesman that I've ever seen. even he couldn't calculate any basic things and for every answer called to his manager. I don't recommend this dealer because you will not get a good deal. More

Fast Efficient Service On Friday December 18 visited M-B Newmarket to have a Xenon bulb replaced on the car. Jeremy Burke and the staff provided fast, efficient, seamless se On Friday December 18 visited M-B Newmarket to have a Xenon bulb replaced on the car. Jeremy Burke and the staff provided fast, efficient, seamless service to have the bulb replaced. Its great when a service visit is fast and efficient. More

Avoid at ALL costs They are the WORST dealer I have every had the displeasure to deal with.Their word means nothing and their cars are not up to MB standards. They shou They are the WORST dealer I have every had the displeasure to deal with.Their word means nothing and their cars are not up to MB standards. They should be selling Ladas on the Danforth, and MB customer service should be shut down for all the help they provide.This was my 7th Benz and MY last More