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Mercedes-Benz London
London, ON
1,133 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area.
Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,133 reviews
June 02, 2021
Pleasant, patient and friendly are the words used to describe Warren Cunningham. He was very professional and interested in your needs and not just making a quick sale. I would highly recommend Warren a describe Warren Cunningham. He was very professional and interested in your needs and not just making a quick sale. I would highly recommend Warren as your sales consultant. More
by Khady
Employees Worked With
June 01, 2021
Purchased a 2020 GLC300 . overall experience was great. Dealt with Warren from the sales team after quick negotiation. Warren offered to deliver the vehicle an hour away on delivery date. He walked us thro Dealt with Warren from the sales team after quick negotiation. Warren offered to deliver the vehicle an hour away on delivery date. He walked us through all the ins and outs for the bells and whistles. Would of gave 5 stars for going above and beyond to include Weathertech mats which i would of loved to have on a $53,000 vehicle. I also think paperwork and documents can be presented visually better. An idea would be to have each paper labeled with a bold colored line at the very top with a title and then broken down with bold sub titles for each section. Digital copy with links would be a definite plus and maybe it can be available on a customer portal online or through the Mercedes me App. Would recommend and would purchase another vehicle from them again. Parents are beyond happy with the vehicle! More
by Alkatib52
Employees Worked With
May 30, 2021
Excellent experience .Great costumer support ,great help for setting up all in car ,a lot patient whit all my question over all best +10 .A big Thank you to Warren Cunningham for all help.THANK YOU for setting up all in car ,a lot patient whit all my question over all best +10 .A big Thank you to Warren Cunningham for all help.THANK YOU More
by djdcleaning
Employees Worked With
May 29, 2021
Excellent experience. Number four for me .... great folks to do business etc. Highly recommended. Service and parts representatives are do a great job in looking after their customers. to do business etc. Highly recommended. Service and parts representatives are do a great job in looking after their customers. More
by kckc
Employees Worked With
Other Employees :
Katrina Wong, Jessica Sampson
May 27, 2021
A great experience with Tony Yang. Competent delivery to my home in Woodstock.. This my third Benz, and the best one yet. Perfect wagon for me. my home in Woodstock.. This my third Benz, and the best one yet. Perfect wagon for me. More
by customupholsterywoodstock
Employees Worked With
May 20, 2021
Overall, very positive experience! I recently purchased..." - GLE63S AMG SUV. Overall, very positive experience! I recently purchased my first Mercedes with this dealership and with Mike Robinso purchased..." - GLE63S AMG SUV. Overall, very positive experience! I recently purchased my first Mercedes with this dealership and with Mike Robinson as the Sales Representative. Mike was excellent to work with and made the experience quite enjoyable for me. Customer service is top notch at this dealership, including Management. I highly recommend working with Mike Robinson for your next MB! More
by ken.robertshaw
May 04, 2021
Personable, efficient, and attentive. These words encompass my service experience with Jessica. Jessica’s customer care was impeccable. Her attention to detail and pleasant manner made my experience encompass my service experience with Jessica. Jessica’s customer care was impeccable. Her attention to detail and pleasant manner made my experience with Mercedes-Benz London’s service department flawless. Thank you! More
by Franklin Porter
Employees Worked With
Jessica Sampson
April 30, 2021
This is the second car I have bought from Dylan Brewer. His product knowledge is first rate. He is very personable and pays close attention to details. No pressure tactics just a good straightforward de His product knowledge is first rate. He is very personable and pays close attention to details. No pressure tactics just a good straightforward deal. I am extremely pleased and would highly recommend him to anyone interested in purchasing a Mercedes Benz. More
by Rod
April 30, 2021
Hello .Your TV jingle is running through my head. When Hello . Your TV jingle is running through my head. When it has to be nothing but the best. Yesterday My son and I drove from St Thomas to check out Hello . Your TV jingle is running through my head. When it has to be nothing but the best. Yesterday My son and I drove from St Thomas to check out a used Mercedes convertible white in color. It was used but was still being advertised as a 36 thousand dollar car. The photos online looked great. But when we arrived we walked up to a car that smell of cigarettes' and I mention to Mike it smelled bad he said when that can be clean I'm don't think it is smoke .I said the ashtray is full of ashes. It went down hill from there...I was embarrassed that you as a dealer would even show a car in that shape. The rear floor was stained white from water and or salt... I though WOW nothing like you advertise.. Very disappointed . More
by 18hawthorn
Employees Worked With
April 28, 2021
It has been extremely pleasant experience dealing with Mercedes-Benz London dealership - particularly our sales associate Tony Yang. The start to end process was quite seamless, smooth, and thoroughly imp Mercedes-Benz London dealership - particularly our sales associate Tony Yang. The start to end process was quite seamless, smooth, and thoroughly impressive as we were very well taken care of. More
by mkharal
