Maple Ridge Volkswagen - Service Centre

Service Department I bought a VW last year at this dealer and the experience was great. Since then, I have been to the Service department few times and each time my expe I bought a VW last year at this dealer and the experience was great. Since then, I have been to the Service department few times and each time my experience has been excellent; on time, efficient, very polite and helpful staff and I never had a surprise with the invoice. Taking an appointment for my car and going to a garage is normally not a thing I am looking for but every time I call Doug to set the appointment and talking to him when I get there is pleasant, friendly and I know I can trust him. Thank you Doug! Merci et Bravo! More

parts service services from parts department is excellent . They are so nice to me at all times and fast response. Absolutely, I will deal with Maple ridge services from parts department is excellent . They are so nice to me at all times and fast response. Absolutely, I will deal with Maple ridge Volkswagen From : D.J Auto service More

excellent service all around great service from Doug in service and the team keep up the good work. parts guys good pricing and very knowledgeable staff as well thank you again wi great service from Doug in service and the team keep up the good work. parts guys good pricing and very knowledgeable staff as well thank you again will be back More

Great Service - Awesome Staff! I was recommended by a friend to Maple Ridge Volkswagen as they said they had great service- I have a 2012 honda civic and the service was fantastic! I was recommended by a friend to Maple Ridge Volkswagen as they said they had great service- I have a 2012 honda civic and the service was fantastic! It doesn't matter what make of car you have they have a fantastic service and parts team! More

Extremely poor customer service. In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which were very rusted out. Rather than call me and warn me that my control arms were too rusty to remove (as they had unsuccessfully attempted to remove them with heat and lubricant so they were aware that they were going to have to break them), they decided to break one off and then called me asking permission to break the other one off, as my truck is up on the hoist and undriveable until they do so. They basically held my truck hostage until I gave my permission and then proceeded to bill me for their mess up. They charged me for the replacement of both control arms. I went in for a $150 (deductible) repair and was handed a bill for over $2,200. I expected to pay for the second control arm, and said that we should half the bill, they did not agree. They didn't call me and warn me about the rusty control arms and if they had, I would have asked them to hold off on the ball joints so I could save to replace the control arms first, as the ball joints weren't even an urgent matter. Chris Thimer dealt with this situation very poorly and didn't see how they could have done anything differently. I emailed the General Manager, Lorne Ross, twice regarding the situation and never heard back. Jessica Smith, however, is lovely to deal with and had excellent customer service. Her hands were tied in the situation. She was very empathetic yet professional. More

Friendly bunch, and that Rob dude is kinda loud The dealership is friendly and upbeat, I was surprised when I went in on Friday evening to drop off my car for service just how jovial the group was. The dealership is friendly and upbeat, I was surprised when I went in on Friday evening to drop off my car for service just how jovial the group was. I was expecting down turned mouths and sad lifeless puppy dog eyes. I could not have been more wrong. Great group, great atmosphere. Jessica in service is clear and concise in the passing of information. More

I have always had good reliable service When I book to get my car serviced, I always get quick responses ,friendly people when I arrive. People who are knowledgeable and helpful if any ques When I book to get my car serviced, I always get quick responses ,friendly people when I arrive. People who are knowledgeable and helpful if any questions or concerns come up and I need to call and ask. When my Tubes broke on my sun roof and flooded my car I was ankle deep in water. I was devastated that my "baby" was going to be smelly and moldy, but the people at the service station really went all out and dried her out for me. Yes it did cost me a lot of money but in the end was worth it as I know that the crew looked after my car. More

Love My Golf David is professional, always on top of things, emails with things we are interested in and is always there to help us. He is passionate about his jo David is professional, always on top of things, emails with things we are interested in and is always there to help us. He is passionate about his job and his customers come first. A very good salesman. I would totally recommend him to any of my friends. More

Always a good experience MR VW has always looked after me. All the staff are great to deal with and have always been very helpful. Would recommend them to everyone I know. MR VW has always looked after me. All the staff are great to deal with and have always been very helpful. Would recommend them to everyone I know. More

Unsolicited Help I am a retired senior who has been purchasing and maintaining many vehicles over a period of fifty five years. The staff at Maple Ridge Volkswagen are I am a retired senior who has been purchasing and maintaining many vehicles over a period of fifty five years. The staff at Maple Ridge Volkswagen are the most professional and friendliest I have interacted with over a lifetime of motoring. More