Maple Ridge Volkswagen

It all went incredibly well. This is the second car we have bought here in the last 2 years. Service was friendly, efficient and professional. Buying a car can be overwhelming bu This is the second car we have bought here in the last 2 years. Service was friendly, efficient and professional. Buying a car can be overwhelming but the VW representatives were helpful and made us feel that the customer is important. An excellent team! More

Above and beyond customer service! 3 months ago I recieved a call from an amazing gentleman Lorentz who throughly explained the TDI emmision to me for my Jetta. It was amazing how much 3 months ago I recieved a call from an amazing gentleman Lorentz who throughly explained the TDI emmision to me for my Jetta. It was amazing how much time he was willing to take out of his day to give me an excellent customer service experience by answering all my questions and concerns, same day we also met Rob, his manager, who was very humble and understood returning the TDI had a huge emotional effect. In return for our TDI we then started to look around for another vehicle and since we are a family of 5 we decided we should upgrade to a 7 seater. We then decided from there after researching all the popular SUVs in the market that we will be buying the VW ATLAS. It was 2 and a half months ago that we had pre-ordered the Atlas and we were told estimated arrival date will be end of August/beginning of September. In between all this time Rob and Lorentz had always kept me updated on status changes on the ATLAS at all times. Aug 18 2017- the day had arrived to give our TDI Jetta back, 1 day before I was told by Rob that the ETA on the ATLAS is max 1 week. We drove into the Maple Ridge VW dealership where my husband and I were in SHOCK to see our new 2018 VW ATLAS parked, all dec'd out with a ribbon. I say this was one of the best days and surprise of my life. Maple Ridge VW has not only made the returning experience of the TDI great but had also made the buying experience of our new ATLAS excellent by delivering above and beyond customer service with thier professional yet friendly nature and by treating us not like customers but instead like thier own family. I will continue to be a loyal Maple Ridge VW customer and will continue to recommend all friends and family (despite the toll bridge I have to cross)!!!! Thank you for everything ROB and Lorentz! More

Poor accountability After purchasing a vehicle from vw we had major issues with it just 3 weeks after Buying it. the issues went on for 6 months, and still now. It's lit After purchasing a vehicle from vw we had major issues with it just 3 weeks after Buying it. the issues went on for 6 months, and still now. It's literally been in the service dept more then in my driveway. We asked them for a different vehicle, they apparently could not find one of the same value, always trying to up sale us. Or say there was nothing they could do. Very challenging to deal with. Not understanding of the safety issue and no compensation for the inconvenience of having to take the vehicle in for service week after week. They would give it back with the issue being unresvolved. Took many calls and emails to get ahold of the manager. Kept getting past on to different people. Probably because they knew they should do more to help us due to the major electrical issue we were having right from the start. They say they "certify" the used vehicles they bring in. But we aren't sure what that means, as the issues we had should have been noticed. Would never recommend this dealership or go back More

Best buying experience Our first contact was online as we were very specific in our interests vehicle wise. When the right set of wheels came along they were great at workin Our first contact was online as we were very specific in our interests vehicle wise. When the right set of wheels came along they were great at working hard for us to meet our every whim (including getting the leather interior done). Being from out of town we were pleased to see how far they went to put up with our schedule changes. All in all it was the best buying experience I have had. Thanks again Trevor! More

Excellent customer service with a personal touch Our experience with Maple ridge Volkswagen was very pleasant and streamlined. The staff is very friendly and knowledgeable. There were no questions le Our experience with Maple ridge Volkswagen was very pleasant and streamlined. The staff is very friendly and knowledgeable. There were no questions left unanswered. I would definitely recommend them to my friends and family. Especially, Adam and Blake were extremely helpful throughout our car buying experience. They truly know how to make the customer feel special. Thank you guys. More

Jetta TSI Wolfsburg Trevor was super knowledgeable on the cars, able to point out all differences between the models. And once purchased, Trevor gave a nice in-depth orie Trevor was super knowledgeable on the cars, able to point out all differences between the models. And once purchased, Trevor gave a nice in-depth orientation on the car. Perfect sales experience, friendly staff, highly recommend! More

Thanks you for your smooth transaction! Excellent The drive all the way out to Maple Ridge was well worth our effort. A very pleasant group of people that are easy to deal with. The drive all the way out to Maple Ridge was well worth our effort. A very pleasant group of people that are easy to deal with. More

Jetta TSI Very pleased with my purchase of my 2014 Jetta TSI. Was able to get it at the priced that worked for me. Great car they put a new windshield in it.Heo Very pleased with my purchase of my 2014 Jetta TSI. Was able to get it at the priced that worked for me. Great car they put a new windshield in it.Heoff was very helpful and even when I had to return to ask questions about the car. He was always willing to help right away. Best dealership I've ever gone too. I definitely will be sticking with VW love very thing about this car. Very one is very helpful definitely recommend them to anyone 👍 More

Incomparable, Excellent Service All the people that I had rubbed elbows with inside the showroom are so accommodating and polite.Not only that,they will really find a way to look for All the people that I had rubbed elbows with inside the showroom are so accommodating and polite.Not only that,they will really find a way to look for something that will fit ones budget at a very justifiable cost.My special shoutout to Lorentz,Adam,Scott,Nigel and the whole staff who assisted us in the whole process.Instead of just one car,we went home with two.Isn't that nice?What a blessing!May the Good Lord shower you more blessings! More

Genuine and friendly staff with great customer service Walked in to several people welcoming me with friendly smiles and genuinely wanted to get me into a new vehicle. Shook the hand of the GM, Lorne, who Walked in to several people welcoming me with friendly smiles and genuinely wanted to get me into a new vehicle. Shook the hand of the GM, Lorne, who set me up with all the right people. I was shown all areas of the dealership and made it feel like it was a place I wanted to come back to hang out with staff and feel welcome with every visit. More