Maple Ridge Volkswagen

excellent efficient service i went to buy my wife a car and received prompt, informative and efficient service. I came away satisfied that I had purchased a car that was excelle i went to buy my wife a car and received prompt, informative and efficient service. I came away satisfied that I had purchased a car that was excellent value and that was perfect for her needs. I didnt feel in anyway pressured, I found the standard of customer service was high from the very moment that I stepped through the door. I would have no hesitation to recommend them or indeed the car. My wife loves it and I have already recommended them to a friend. More

First-Rate Dealership Dropped in unannounced to see what was on the used lot. Found a car I liked, got a price I liked, got great service from a personable and attentive s Dropped in unannounced to see what was on the used lot. Found a car I liked, got a price I liked, got great service from a personable and attentive staff, what's not to like. Trevor, Chris, Aaron - all first-rate - still people, not sales machines. (I know, I'm a wuss...). Well done guys. More

Friendly & Professional Impressed all the way - Alanna, Adam and Aaron are very friendly, professional and customer focused. They made the whole process of buying a new car s Impressed all the way - Alanna, Adam and Aaron are very friendly, professional and customer focused. They made the whole process of buying a new car simple and stress-free. More

best delaer in vancouver lowerland Great Service and overall happy with the whole experience of this dealership. Purchased 2 vehicle in the pass year. Would recommend any one looking f Great Service and overall happy with the whole experience of this dealership. Purchased 2 vehicle in the pass year. Would recommend any one looking for a VW to come and shop here, More

Great sale person Very friendly. No pressure to buy and gave us the best price. Will come back to buy from him anytime. Really feels like family friendly store! Very friendly. No pressure to buy and gave us the best price. Will come back to buy from him anytime. Really feels like family friendly store! More

Excellent Customer Service! We had a great experience buying our new car. Everyone was helpful, friendly and courteous. We were informed with information but not overwhelmed. The We had a great experience buying our new car. Everyone was helpful, friendly and courteous. We were informed with information but not overwhelmed. The sales staff was helpful and patient not pushy, allowing us to take our time to consider our options. They built a rapport with us before asking or pushing for our sale. It is hard to find good customer service but the service at this location was excellent. More

Not just a car When we walked into this dealership we had no expectations at all. I have had serious medical issues and five surgeries in the last six years one of w When we walked into this dealership we had no expectations at all. I have had serious medical issues and five surgeries in the last six years one of which was brain surgery to remove a tumor. My final surgery was in September 2013 and since then I've been trying to get back on my feet which has included getting back my credit. My oldest daughter is now the only driver in the family and is taking my elderly mother and myself to all of our medical appointments lots of which have been at Vancouver General. When my daughters car broke down two weeks ago my heart sank cause I knew our options were slim to none. As her mother I was so worried as she gets off work late at night and has to drive a fair distance home. She has to travel along Fraser Highway and parts of the highway are very dark and isolated. We also all know that we can't rely on cell phones. Now that I have given the explanation as to why this isn't just a car for us I will get straight to the review. My daughter went the first day and did all the test driving and got all the details and what not. She couldn't get what she needed to get on her own so called me and said they needed my information. The next day the dealership sent someone to pick us up and bring us there. When I got there we were greeted by Johnty. I found Johnty to be very friendly, professional and very knowledgeable about the cars. We got down to business and at one point I got very disappointed that I wasn't going to be able to do this for my daughter. Johnty was on it and reassured us not to give up yet, At that point Johnty went to the appropriate people to see what we could do and my god it got done and we had ourselves a brand new 2014 Volkswagen Jetta. The staff was so friendly, they held the doors open for each customer walking in there and had a smile on their faces and acknowledged each customer that came into the dealership while we were there. They bought us lunch while we were waiting and were always asking if we needed anything else. The warranties and extended warranties were explained to us thoroughly as well as the financing. Johnty had all the statistics on the vehicle such as crash test rating etc.etc. We never felt like we didn't matter and that's huge. I'm one very happy momma. This experience for me has been PRICELESS.Thank you Maple Ridge Volkswagen and all of your fantastic staff. More

Buy your VW in Maple Ridge Our salesperson and his team really went over and above to help us find the right car for our boys. It wasn't the most expensive one on their lot but Our salesperson and his team really went over and above to help us find the right car for our boys. It wasn't the most expensive one on their lot but the right one and we got better service overall than the last time we bought a brand new vehicle a year earlier. They also went out of their way to make sure we had every small detail looked after-even a week later when there was a small service issue. They have the right idea-be in it for a person's business in the long run versus a quick sale-very refreshing to see.Thank you! More

OUTSTANDING TOP TO BOTTOM i was dealing with jim pattison vw and maple ridge vw maple ridge team over exceeded expectation over jim pattison vw hands down! it was such great se i was dealing with jim pattison vw and maple ridge vw maple ridge team over exceeded expectation over jim pattison vw hands down! it was such great service from ALANNA MR MASSE MR RAINONE THAT I SENT A GOOD BUDDY DOWN TO MAPLE RIDGE VW! and he purchased a vw the next day! WOULD RECOMMEND THEM TO EVERY ONE! EVERY EMPLOYEE THERE IS GREAT AND WORKS AS A TEAM!!!! AWSOME EXPERIENCE ON BOTH VISITS! More

A excellent dealership Johnty, Erin and Scott, helped us in finding a vehicle that was right for us, both practical and in our price range. They went out of there way to get Johnty, Erin and Scott, helped us in finding a vehicle that was right for us, both practical and in our price range. They went out of there way to get us driving in a VW. They made it effortless for us and actually enjoyable unlike other dealerships we went to. We weren`t pressured into anything which was nice, and Johnty was a great salesmen who knew a lot about the vehicle we were interested in. Erin and scott defiantly helped us out with the financial end which was great! Also lunch was delicious which they provided. :) They also had a nice play area for my 4 year old which she enjoyed. It was comfortable experience and I would highly recommend this dealership to friends and family. More