Maclin Ford

Vehicle was returned to me with a rattling noise . After crawling under the vehicle to inspect the source of the rattling noise I found that one of the bolts that holds the skid plate in place was lo . After crawling under the vehicle to inspect the source of the rattling noise I found that one of the bolts that holds the skid plate in place was loose (I ended up tightening the bolt myself). Why was the skid plate even removed in the first place? In addition I received a notice in the mail from FORD Canada (the same day) that there was an outstanding recall on this vehicle (regarding the brake mater cylinder). Why did the shop not check for outstanding recall notices for my truck when it was in the shop? So now I have to arrange for another visit to have the recall issue addressed and this takes up my valuable time...not impressed at all...thinking of taking the truck to another dealership that is closer to my home More

Why did someone took our 2010 Ford Escape Manual? Every 3 months we have our Ford Escape brought to your shop for oil and filter change and every 6 months together with oil and filter change he also Every 3 months we have our Ford Escape brought to your shop for oil and filter change and every 6 months together with oil and filter change he also have the tire rotated. But last time our 2010 Escape Manual maybe used by your technicians and forget to put it back in the glove compartment I told him to make a complain but he is the shy type. So, I'm the one making the complaint now can you please send me a new 2010 service manual to replaced the one that was lost in your shop? My name is Eduardo de Guzman and my son's name is Marc Edward de Guzman. Thank you very much in advance. More

Clutch Repair Customer service was excellent, and the turn around time was faster than they said. I was only a little sad because I barely got to use the rental! ha Customer service was excellent, and the turn around time was faster than they said. I was only a little sad because I barely got to use the rental! haha Car now drives much better. Also a large improvement over North Star Ford who told me it wasn't covered by warranty, when in fact it was. Big thanks to Dick at Maclin Ford! More

I came in for warranty work and was treated very well . I especially want to comment on your courtesy driver Frank I believe was his name . He treated myself and 1 other custome with respectful treatment . I especially want to comment on your courtesy driver Frank I believe was his name . He treated myself and 1 other custome with respectful treatment . He drove with respect for all peopleon the road. More

Great service and friendly helpful staff. We are loyal customers for many reasons. Primarily great service and the friendly and helpful staff! The dealership has just great to deal with over We are loyal customers for many reasons. Primarily great service and the friendly and helpful staff! The dealership has just great to deal with overall. More

They rip people off that's for sure. Who in their right mind attempts to sell a wheel bearing for almost $900.00 dollars are you people sick? Plus there was three categories of pricing fo Who in their right mind attempts to sell a wheel bearing for almost $900.00 dollars are you people sick? Plus there was three categories of pricing for the parts because they could not figure out which price to screw me on. Nice going geniuses. More

Easy way to buy a car As soon as sales person spotted us at the customer parking lot he came out right away. The car we saw on the website was sold so Al Steinkey showed us As soon as sales person spotted us at the customer parking lot he came out right away. The car we saw on the website was sold so Al Steinkey showed us what they have and suggested an alternative to try out. A few minutes later we took it for a test drive. Al and Candace helped us through out the purchase process, they kept in touch by phone and email. On a pick-up day they let me leave my old written off vehicle in their lot for towing.Everybody offers you a coffee all the time at that place. More

Quick and painless Very helpful and efficient. We told them what we needed and they made it happen. No hassle no pushy sales people. Overall great experience and would p Very helpful and efficient. We told them what we needed and they made it happen. No hassle no pushy sales people. Overall great experience and would purchase again through them. More

service was definitely below standard this time. Had power steering hose replaced and car stunk like oil when I picked it up and for the next four days. Mix up with shuttle pickup service left me ou Had power steering hose replaced and car stunk like oil when I picked it up and for the next four days. Mix up with shuttle pickup service left me outside waiting when driver wasn't on the way. No communication with service and shuttle I called the driver to confirm pickup. More

Tremendous service and knowledge Chris Nechi, sales consultant, was exceptional. Friendly, knowledgeable, and no pressure. We took our 2015 in for service, and then bought a 2016, aft Chris Nechi, sales consultant, was exceptional. Friendly, knowledgeable, and no pressure. We took our 2015 in for service, and then bought a 2016, after test driving, using the 2015 as a trade in. Greg in service is always top notch, and Paul was friendly, persuasive, and responsive. More