Maclin Ford

Great but with a touch of let down Brought my Escape in for an oil change, asked them not to rotate my tires because I didn't need that. Everyone was great, very polite and did a great Brought my Escape in for an oil change, asked them not to rotate my tires because I didn't need that. Everyone was great, very polite and did a great job shuttling me from Work back to pick up my Escape. they did a great job letting me know that my escape was done and ALL LOOKED GOOD.. When I picked up my Ford, the report card was not ALL LOOKS GOOD. I had two cracked Seals on my Axels that was leaking Transmission Fluid. The reason I got the oil change is, that I am taking the escape on a road trip. I am Very Disappointed with Maclin that this was not brought to my attention when it was being serviced, In the past they have called me to ask if its okay to do this extra work on it. I had left two numbers to get a hold of me, and this shouldn't have been left out of the conversation when they phoned me to tell me everything is GOOD to GO. Now I left wondering if I will have a major problem on the road trip in Winter. Greg did a wonderful job Mike did a wonderful job Somewhere between the mechanic and the person that phoned me that my escape is Good To Go, an important issue with the safety of my car was missed. I would love a phone call about this service More

Maclin ford value customers I am Maclin ford customers for 8 years and noticing their continuous improvement for customer services. It was a smooth and fast service and went well I am Maclin ford customers for 8 years and noticing their continuous improvement for customer services. It was a smooth and fast service and went well. More

Service to my car GREAT ! Fast and very good, good service person. I went there because I had a warning light on and also could not get my trunk open, Jim took care GREAT ! Fast and very good, good service person. I went there because I had a warning light on and also could not get my trunk open, Jim took care of the problems very quickly. Thank you so much. More

Purchase of Used Explorer Al Steinkey was great, very knowledgeable and prompt, and followed up with me well. Candace was organized and ensured paperwork was all proofed and re Al Steinkey was great, very knowledgeable and prompt, and followed up with me well. Candace was organized and ensured paperwork was all proofed and ready. More

Car purchase Jon sales man Neil Pearson Chris finance Patricia all staff were awsome helpful made things easier happier professional were just great were so amazin Jon sales man Neil Pearson Chris finance Patricia all staff were awsome helpful made things easier happier professional were just great were so amazing great group even receptionist all the way up and down More

The best customer service I have experienced at a dealership I called around town to try and get my tires mounted and balanced, most places stated I wouldn't be able to get in for a week. I called Jean at your d I called around town to try and get my tires mounted and balanced, most places stated I wouldn't be able to get in for a week. I called Jean at your dealership and stated my situation and the fact that I need my vehicle for work purposes as well, he happily responded saying we can get your car done ASAP and have a loaner car for you to complete your workday. As I entered the service bay, I was greeted by Jean and he made sure to make the initial stages as smooth as possible. Once the vehicle was completed he ensured to call me and inform that it had been completed. The phone call - to the initial stages - to the final result were easier than any other dealership I have ever experienced. Jean was professional, approachable, knowledgeable and quite friendly. Even though my vehicle is not a Ford, I will be returning to this dealership and servicing my vehicle here. More

Problem with my trasmission It has been -20 and colder all week in Calgary and my car battery decided to die on me. I purchased a new battery and had to spend 30 mins changing it It has been -20 and colder all week in Calgary and my car battery decided to die on me. I purchased a new battery and had to spend 30 mins changing it at night in a parking lot in -30 windchill weather, only to find out that my car now had a "transmission malfunction service now error". I called Advantage ford where I usually deal and they were not able to offer much advice unfortunately saying I would need to bring it in, which I get. I asked if I would have to pay for this as I have had problems with my transmission in the past, and it's a known issue and I have had a couple safety recalls issued about it. Advantage let me know my 5 year warranty had expired but I did have an additional extended warranty on my transmission and clutch. The next morning my husband called in right at 730 to see if I could get in to have the car looked at and I was able to bring it in only a few hours later, such a relief. I brought it over (only a 3 min drive from my work, awesome) and Shelby (I believe) was able to check me in. It was actually input at as oil change appointment, not sure what happened there but it was my husband that called in and not me haha. Once we got it figured out she asked me for all the details about what had happened saying the more info we gave to the tech the better. She was very kind and helpful and told me she had only been working with ford for 1 week! I was wowed at how easily the checkin went. I told her about the warranty and what advantage had told me and unfortunately she didn't see the same info, I was worried about paying for the appointment but she assured me I would only have to pay for the first hour of work and if anything more was required she would let me know before they proceed. I got a ride back to work from the shuttle (the male driver was also super kind and friendly). About 2pm I got a call saying my car was all ready to go and it was a problem with the computer caused by replacing the battery. I did have to pay for the hour of service and picked up my car later that evening. Again I seen Shelby when I came to pick up the car and she drove it up front for me. It was about a 5 min wait for her to bring it around. She had noticed the air tire low sensor was on and took it to get the air topped up. The light was actual on because I didn't have sensors in my winter tires, but the thought and extra gesture of good service really made an impact! Such a great experience and even though I ended up paying for it, I felt great leaving maclin knowing my car had been properly taken car of. More

Maclin Ford made us feel about about Ford! We usually had our car serviced at Metro Ford and we were always disappointed by the service there. Maclin Ford gave us an awesome experience for the We usually had our car serviced at Metro Ford and we were always disappointed by the service there. Maclin Ford gave us an awesome experience for the both of us servicing our cars and displaying a courteous, efficient and professional behaviour. More

Good experience Just bought a 2016 SE F150 from Maclin. We noticed a scuff on the bumper when we did our walk around. Neil Olson was great all the way through and was Just bought a 2016 SE F150 from Maclin. We noticed a scuff on the bumper when we did our walk around. Neil Olson was great all the way through and was able to get it fixed the same week. Overall it was a good experience! Maclin is doing a great job improving their company and customer service. More

Great place to purchase a vehicle I was in a accident and needed a new car. Paul Cabidon and the entire Maclin Ford team made my bad situation into easy process. I was very pleased wi I was in a accident and needed a new car. Paul Cabidon and the entire Maclin Ford team made my bad situation into easy process. I was very pleased with the treatment I received. Thank you. More