Maclin Ford

Slimy service Department! Do yourself a favor and go somewhere else. Right from the first moment the service department seemed to dismiss anything I said and only cared about Do yourself a favor and go somewhere else. Right from the first moment the service department seemed to dismiss anything I said and only cared about their agenda. I had a 9 am appointment and at 2 pm the truck still hadn't gone in. I reminded them that I needed the truck back for 4 pm and at 4:15 pm they still hadn't finished. I had to bring the truck back the next day for them to complete the work. On top of that... they charged me $29.80 to tighten up the spare tire which loosened up. A one year old truck still under warranty and they charged me because they couldn't locate a problem. They also charged me $74.50 to put the rubber tailgate stoppers back on. That I am the only person to have it happen... so it was my fault, not Fords. To put the the icing on the cake.... they charged me $12.52 for Shop Charges!!! I will NEVER give them my business again! More

Old School Car Salesman techniques Save yourself the headache. stay away from Maclin Ford. They will Not give you their best price on anything unless you threaten to walk, get pricing f Save yourself the headache. stay away from Maclin Ford. They will Not give you their best price on anything unless you threaten to walk, get pricing from competitors and grind them. No transparency. Very Old School. Not worth the headache. I now have buyers remorse!!! More

Terrible Customer Service in the Service Department I have been a customer of Maclin Ford for about 3 years. The customer service of the service department was always exceptional and professional, until I have been a customer of Maclin Ford for about 3 years. The customer service of the service department was always exceptional and professional, until the recent new ownership took over in the last few months. Now the people in the service department are rude and do not seem to care about the customers. More

Painless transaction Did all my own research to determine my final choice. Darrell at Maclin answered my email and within a week I was driving away in a new Escape. Darrel Did all my own research to determine my final choice. Darrell at Maclin answered my email and within a week I was driving away in a new Escape. Darrell, Paul and Stephen made the experience seamless. More

Happy ending Left unhappy with work done....but the issues were all resolved gaining me a high respect for the customer service we received. Thank you Cory. Left unhappy with work done....but the issues were all resolved gaining me a high respect for the customer service we received. Thank you Cory. More

Very Friendly Chuck was amazing. He made us feel very comfortable. He wasn't pushy. He explained everything to us. We would definitely recommend him to our frie Chuck was amazing. He made us feel very comfortable. He wasn't pushy. He explained everything to us. We would definitely recommend him to our friends. More

Quick, easy, and comfortable Chuck was an amazing help and very knowledgeable. Couldn't have asked for more from these guys, no pressure and a great deal! 10/10 will visit again! Chuck was an amazing help and very knowledgeable. Couldn't have asked for more from these guys, no pressure and a great deal! 10/10 will visit again! More

Very poor had an oil chang done here then the next at another dealer was advised the oil filler cap was missing probably left off at previous oil change at mac had an oil chang done here then the next at another dealer was advised the oil filler cap was missing probably left off at previous oil change at maclin. After leaving several messages on voice mail no one bothered to return my call. Finally after further attempts to talk to someone finally got a call back. Was offered reimbursement for the oil filler cap in cash only if I would attend to the dealer...ridiculous! Not worth my time for a lousy 10 bucks. Attitude they couldn't care less More

Quick response. Very quick response on the quote. Very competitive. Had stock on the vehicle we were looking for. We appreciated the delivery of the vehicle to our Very quick response on the quote. Very competitive. Had stock on the vehicle we were looking for. We appreciated the delivery of the vehicle to our yard facility. More

THEY MASS EMAIL!!! I have never purchased anything from them but somehow I ended up on their list of contacts to pester! Avoid the business if at all possible! I have never purchased anything from them but somehow I ended up on their list of contacts to pester! Avoid the business if at all possible! More