Maclin Ford

I bought my first new vehicle from Maclin ford in 2016 I had a horrible experience with my first new car a 2017 escape in August 2016. I never went back to Maclin even to service my escape. Horrible experi I had a horrible experience with my first new car a 2017 escape in August 2016. I never went back to Maclin even to service my escape. Horrible experience with a 12.9% intrest rate felt bullied to get the SUV no information on how this would affect my financial situation. I have been trying to get this rate lowered for 2 yrs. Darril and Steve put me in a 2018 escape with features that i should have gotten in 2016 for 2.9% sucks i had to roll over negative equity but they were there to help me. They explained everything to me especially steve. I didnt sign anything until he made sure i knew what i was signing. I was very happy with everything. Amazing customer service More

Kindness and Professionalism I found the salesman very kind and knowledgeable. He understood our necessities and was able to provide the information and alternatives quickly. We w I found the salesman very kind and knowledgeable. He understood our necessities and was able to provide the information and alternatives quickly. We went into the process in just few hours. More

Purchase of a 2018 F-150 XLT Great response to all my needs while purchasing a new vehicle. Very helpful and motivated employees, couldn't ask for better service. So far this was Great response to all my needs while purchasing a new vehicle. Very helpful and motivated employees, couldn't ask for better service. So far this was my 3rd truck bought at Maclin Ford. More

Service There’s no reason that customers should be held hostage to a sales rep after signing a deal. Line up support so customers aren’t held up waiting for a There’s no reason that customers should be held hostage to a sales rep after signing a deal. Line up support so customers aren’t held up waiting for a sales rep to handover keys, put on a plate etc. The current approach is crazy old school. Loads of bored looking dudes hanging around with nothing to do and no one can or will help me bc someone believes I’m happy to wait 10 mins or 30 mins for my sales guy. Nope. My time is valuable, just give me what I need, I just want to get in with it. More

It was quick and Painless This was a good experience and Great service thanks a lot. I also like the vehicle it is my 1st Ford in 5 years. Good Job. This was a good experience and Great service thanks a lot. I also like the vehicle it is my 1st Ford in 5 years. Good Job. More

Arrogant service advisor I went to Ford Maclin because there are times (3X) that my truck's doors won't close and once while backing up, the truck gave a warning signal that t I went to Ford Maclin because there are times (3X) that my truck's doors won't close and once while backing up, the truck gave a warning signal that the rear passenger door opened after my 8 year old nephew swore he was sure he closed it. True enough , I received a letter from Ford Motor Company about the safety issue recall (17S33) and instructed me if my unit is exhibiting these symptoms to immediately contact the dealer and request for a service appointment for a repair. That morning I approached the service advisor, Jean Giurguis, and told him of the recurring problems of my truck and even showed him Ford's recall letter. He went to my truck and just looked at it for just a few seconds then said nothing is wrong with my truck. I insisted that something is wrong with it because I already experienced it thrice, it's just that sometimes the doors closes and sometimes it does not. Jean Giurguis said that the doors closed so there's nothing wrong with it and have nothing to fix. It seemed Jean Giurguis wants a member of my family hurt first and his company sued before he decides to fix the problem. Or maybe he wants me to drive the truck to Banff, experience the problem of doors not closing, tie down or tape the doors and drive all the way back to Jean Giurguis just to convince him it needs to be fixed. To make the story short, Jean Giurguis didn't do anything with that particular safety issue. The following day, my wife used the truck and again a door, this time the driver's door wouldn't close. She was on a public parking place and didn't know what to do. She didn't know what she did but finally the door closed after 10 minutes. She was late for work at her clinic that day. We were not able to use our truck for a couple of days because of the problem until I decided to try another Ford dealer. This time, this second Ford dealer found there really is something wrong with the doors and told me they will try to fix the said safety issue and gave me a service unit I could use while they're fixing my truck. More

All good Great service all good service Great people to work with I would recommend any body to buy a vehicle from macklin ford The best service by far Great service all good service Great people to work with I would recommend any body to buy a vehicle from macklin ford The best service by far More