Mac Lang Orillia

Kathy was great, very knowledgable made the sale go smoothly I was going to purchase a GMC truck that day when I heard Sam Elliot talking about a Ram. So I drove over and thanks to Kathy's knowledge and expertis I was going to purchase a GMC truck that day when I heard Sam Elliot talking about a Ram. So I drove over and thanks to Kathy's knowledge and expertise I purchased the Ram that day. Feel it was the best decision! More

New purchase Great service from sales to financing, we bought a van 7 years ago and needed a new one and used the same guy again. Found us a great vehicle and got Great service from sales to financing, we bought a van 7 years ago and needed a new one and used the same guy again. Found us a great vehicle and got the financi g we needed. Great work and great place to buy from. Highly recommend!!! More

they are very good feel like home there.I would go back and They are very good love Tim Obee he know what he those.like family.love the way they make me feel and important all the time. They are very good love Tim Obee he know what he those.like family.love the way they make me feel and important all the time. More

Many promises...only disappointment I purchased a used Dodge Caliber privately. The car would not start but would run with the use of a can of quick start. My regular mechanic stated tha I purchased a used Dodge Caliber privately. The car would not start but would run with the use of a can of quick start. My regular mechanic stated that they can't fix it because it is a PCM related issue that only a dealership has access to. I called Mac Lang and they stated that they could have a look at it. Towed the car there. I fully understand that I did not have an appointment and might have to wait a couple of days. However all I got is service advisors stringing me along with lies. Now after 8 days in the shop, I am told they will not look at until next week. They would not give me a definite day when they would get around to it. The issue I have is that cars rarely warn you when they break down and there is always an urgency when they need to be repaired. What if this was the only car I owned? Tell the truth. Don't lie to the customer. If you are so busy that you can't look at it, tell the customer. Now after being told day after day that it would be looked at today...I don't trust what I am being told. This is not the first time I have had issues with the service at this dealership. I know I don't drive a $50,000 truck but I feel like a second class citizen driving a small used car. More

Waiting for my new truck love my new truck Gordie Antle and Carrie McCreight gave excellent service but by 240 km my check fuel cap light and check engine lights came on so I love my new truck Gordie Antle and Carrie McCreight gave excellent service but by 240 km my check fuel cap light and check engine lights came on so I took truck into service and met Laurie Black who seemed to not care I was having issues with my truck told me it was the luck of the draw why my new had lights on already that was Tuesday and I`m still waiting to hear from them and they still have my truck not impressed its now Friday More

2018 RAM 1500 4X4 for my Birthday. All went as schedule, 2018 RAM 1500 4X4 for my Birthday. Gordie Antle make me feel the most comfortable with my purchase. Carrie McCreight was incr All went as schedule, 2018 RAM 1500 4X4 for my Birthday. Gordie Antle make me feel the most comfortable with my purchase. Carrie McCreight was incredible with all the paper work. Both are the best to do business with, they have the experience to help anyone buying a new or used vehicle. Norton from Riceville ON More

Worst customer service The worst customer service I have ever received from a dealership, I will not be returning. The service department treats their customers awful and do The worst customer service I have ever received from a dealership, I will not be returning. The service department treats their customers awful and do not rectify any issues. More

selling un-safetied truck charged me 27,000 for used truck was totally non-safety able needed door pins no back bumper tranny went totally out of it 2 months in ,Steve the owne charged me 27,000 for used truck was totally non-safety able needed door pins no back bumper tranny went totally out of it 2 months in ,Steve the owner promised to reimburse me put me off and screwed me ,well screw them More