Mac Lang Orillia

Worst Dealership Ever Poor service is the best way to describe this dealership. I have been in many dealerships and dealt with a vast number of sales and service staff. Th Poor service is the best way to describe this dealership. I have been in many dealerships and dealt with a vast number of sales and service staff. This is by far the worst. My vehicle broke down and was towed here being the closest dealership based on warranty coverage. There service department was closed at 1pm on a Saturday and my vehicle had to be left there over the weekend. The Sales Manager at first seemed to not care and almost refused to assist with much of anything basically saying not my job! Advised him several times my van is under warranty which states I was entitled to a rental while held overnight in the shop for repairs. They expected me to pay for a rental and deal with it all myself. I kept arguing and finally he gave me a loaner vehicle from the lot. They also refused to shuttle me home which was about 15-20 min drive away, saying they don't go that far. Unheard of from a dealership not providing a shuttle service, especially for a warranty issue. Chrysler is paying for everything! HIGHLY suggest staying clear of these guys at all cost! Typical get your money and ignore you after that! Need to close it down and re-open under new management! Seven View Chrysler in Vaughan or Menzies in Whitby, they treat you like your somebody! Mac Lang take some pointers from these places! PLEASE! You don't even deserve a star! More

Took my Dodge Journey in for it's 10K Service. Received a phone call that the Lock Nut Key was destroyed while they were attempting to rotate my tires. Was advsied that I would be charged for a r Received a phone call that the Lock Nut Key was destroyed while they were attempting to rotate my tires. Was advsied that I would be charged for a replacement Key. I advised the Service Rep that this was a brand new vehicle and that I shouldn't have to pay for an item they damaged during Service. According to the Service Rep this was not their issue and that i should go to the selling Dealer to be reimbursed. When I went to pick up my vehicle I again stated my concern regarding the charge and was told that the selling dealer is responsible. While the charge was only $75.00; the principal behind the issue is most concerning. Clear to see that Chrysler has not learned a thing from the past. Customer Service and repeat cusotmers do not appear to be overly important to Chrysler. Maybe another manufacturer will appreciate my business in the future. More

I WAS LOOKING FOR A RAM TRUCK TO BUY BRAND NEW A LITTLE WHILE AGO AND WENT TO MAC LANG IN ORILLIA -TWICE AND NO ONE CAME OUT TO TALK TO MY HUSBAND AND I AND WE COULD NOT FIND ANYONE AROUND. SO I BOUGHT MY WHILE AGO AND WENT TO MAC LANG IN ORILLIA -TWICE AND NO ONE CAME OUT TO TALK TO MY HUSBAND AND I AND WE COULD NOT FIND ANYONE AROUND. SO I BOUGHT MY RAM SOME WHERE ELSE. I CALLED SERVICE AT MAC LANG AND TALKED TO A GENTLEMEN AND ASK IF HE COULD PUT MY BUG DEFLECTOR ON TRUCK WHICH ONLY TAKES AROUND 5 MINUTES TO PUT ON AND THE GUY SAID BRING IT IN AT 10:00AM AND THE COST WOULD BE $20.00 ON SATURDAY 16TH FEBUARY AND I SAID GREAT SEE YOU THEN.. WELL, I DO NOT LIVE IN ORILLIA SO THAT MORNING I RUSHED TO GET THEIR AND FIND OUT THAT THE LADY IN SERVICE SAID I WAS NOT ON HER LIST AND SENT ME AWAY. I COULD NOT BELIEVE IT, I ASKED HER TO CHECK WITH GUY IN THE BACK AND SHE SAID I WAS NOT ON HER LIST AND THERE WERE OTHER VEHICLES TO GET FIXED. SO WE LEFT NOT VERY HAPPY AT ALL AND WENT TO BEVERLY TIRES IN ORILLIA AND ASKED THEM AND THEY TOOK ME RIGHT IN AND PUT THE BUG DEFLECTOR ON AND DID NOT CHARGE ME ANYTHING, NOW THAT IS WHAT I CALL GOOD COMPANY VERY HELPFUL. I CANNOT SAY THAT ABOUT MAC LANG AND I WILL NEVER GO BACK THERE AGAIN AND I WOULD NOT SEND A FRIEND THEIR. SO MAC LANG YOU CAN THANK YOUR SERVICE LADY FOR GIVING YOU A BAD NAME. VERY DISAPPOINTED! More