We contacted Tim to take a used Grand Caravan out for a test drive, to replace our aging van. The test drive was okay, but there were a few things we didn't like about the vehicle. Tim started telling us about the 0% financing on new Grand Caravans, and how we would have a full warranty, all the features we wanted, and we wouldn't have to look at replacing it in 5 years or so - as we would a used van. It took only a few minutes to decide to go with the new van. Carrie was very personable, and helped us set up the financing in short order. We picked the van up about a week later, and are very happy with our choice. We have been dealing with Mac Lang Orillia for many years, through several vehicles, and have always been extremely satisfied with the high level of service we receive, from everyone there. Every visit is a great experience!