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London Honda

London, ON

4.6
461 Reviews

560 Wharncliffe Rd S

London, ON

N6J 2N4

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Showing 461 reviews

March 22, 2024

As always the process runs smoothly with virtually no hiccups. I appreciate the service and commitment to customer service . More

by pnielsen1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley-Rose Brown
Mar 25, 2024 -

London Honda responded

Pnielsen1224, thank you for the high star rating!

March 21, 2024

They are very professional, knowledgeable, and top notch service. They cleaned my car, put pressure on all my tires and filled my windshield fluid. They also made sure I got home safely in a taxi that they More

by carmenlac89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo, Ashley-Rose Brown
Mar 25, 2024 -

London Honda responded

Carmenlac89, thank you so much for your high rating!

March 21, 2024

Friendly and reliable. Very comfie waiting area. The staff are great loved the hot chocolate. Thanks to Jim and Matthew. More

by diddly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ashton and Matt Schonewille
Mar 24, 2024 -

London Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 21, 2024

Always a friendly atmosphere and when they give me a time that it will be done it is usually done within 5-10 min More

by Evelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Ellis , Peter Park
Mar 24, 2024 -

London Honda responded

Delighted to have exceeded your expectations. Your satisfaction is our top priority.

March 21, 2024

Efficient, knowledgeable, friendly & kind. We bought a new 2024 Pilot in a few hours, test drove, traded in & were on our way. Great experience with the team! More

by mailloux.meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson 5 star. Murat 5 star.
Mar 24, 2024 -

London Honda responded

Mailloux.meg, we are so pleased you enjoyed your visit to London Honda!

March 19, 2024

Answered all my questions and explained my options and the process to me in a easy wat More

by kiduskebede.work
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heray Obahi
Mar 24, 2024 -

London Honda responded

Hi Kiduskebede.work, we are very happy to have provided you with such a positive experience!

March 19, 2024

Another excellent job from London Honda. My Service Advisor, Paolo Bianzon, was very helpful and he clearly explained the work to be done and cost, and he arranged my transportation. The wo More

by mattp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo Bianzon - Service Advisor
Mar 25, 2024 -

London Honda responded

Mattp, thank you for your kind words and this wonderful review!

March 19, 2024

Almost $400 is a lot of money for a tire rotation, oil change, and brake inspection. I will be looking for a less expensive option from now on. More

by CB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning names.
Mar 26, 2024 -

London Honda responded

Thank you for sharing your recent service experience with us. We're sorry to hear that you were dissatisfied with the charges for service. At London Honda, we strive to provide transparent pricing and exceptional service to all our customers. We understand your concerns and would like to offer a no-obligation evaluation of the charges on your bill to ensure accuracy and transparency. The pricing you note does not correspond with our pricing for the services you said we performed, which is available to all customers. Upon investigating, Perhaps there were additional services approved by yourself. We apologize if there was any discrepancy between the service performed, costs and your understanding of the breakdown. We want to assure you that your satisfaction is our top priority, and we're committed to addressing any concerns you may have regarding pricing or service quality. If you would like us to review your bill or discuss your experience further, please don't hesitate to contact our Customer Experience Specialist at welisten@londonhonda.com. We're here to listen and ensure that we provide the level of service and value you expect from London Honda. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns

March 19, 2024

Outstanding customer service. Excellent value. Friendly staff who make you believe they care about your car as much as you do. Thorough brief about the steps for service and an ex More

by CRV Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo
Mar 24, 2024 -

London Honda responded

Crv Owner, we really appreciate your positive review!

March 18, 2024

My service advisor, Danny, is great He dealt with the problem immediately, arranged for a loaner car as I had a family member in hospital and called when my CRV was ready. Super service and quality care. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Mar 24, 2024 -

London Honda responded

Terry, we're happy you found our staff to be so supportive during your experience here at London Honda.

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