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London Honda

London, ON

Overview
Reviews
4.6
467 Reviews
Call Dealership (519) 649-0889

560 Wharncliffe Rd S

London, ON

N6J 2N4

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Showing 467 reviews

March 21, 2024

Efficient, knowledgeable, friendly & kind. We bought a new 2024 Pilot in a few hours, test drove, traded in & were on our way. Great experience with the team! More

by mailloux.meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson 5 star. Murat 5 star.
Report | Print
Mar 24, 2024 -

London Honda responded

Mailloux.meg, we are so pleased you enjoyed your visit to London Honda!

Helpful
March 19, 2024

Another excellent job from London Honda. My Service Advisor, Paolo Bianzon, was very helpful and he clearly explained the work to be done and cost, and he arranged my transportation. The wo More

by mattp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo Bianzon - Service Advisor
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Mar 25, 2024 -

London Honda responded

Mattp, thank you for your kind words and this wonderful review!

Helpful
March 19, 2024

Answered all my questions and explained my options and the process to me in a easy wat More

by kiduskebede.work
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heray Obahi
Report | Print
Mar 24, 2024 -

London Honda responded

Hi Kiduskebede.work, we are very happy to have provided you with such a positive experience!

Helpful
March 19, 2024

Almost $400 is a lot of money for a tire rotation, oil change, and brake inspection. I will be looking for a less expensive option from now on. More

by CB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning names.
Report | Print
Mar 26, 2024 -

London Honda responded

Thank you for sharing your recent service experience with us. We're sorry to hear that you were dissatisfied with the charges for service. At London Honda, we strive to provide transparent pricing and exceptional service to all our customers. We understand your concerns and would like to offer a no-obligation evaluation of the charges on your bill to ensure accuracy and transparency. The pricing you note does not correspond with our pricing for the services you said we performed, which is available to all customers. Upon investigating, Perhaps there were additional services approved by yourself. We apologize if there was any discrepancy between the service performed, costs and your understanding of the breakdown. We want to assure you that your satisfaction is our top priority, and we're committed to addressing any concerns you may have regarding pricing or service quality. If you would like us to review your bill or discuss your experience further, please don't hesitate to contact our Customer Experience Specialist at welisten@londonhonda.com. We're here to listen and ensure that we provide the level of service and value you expect from London Honda. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns

Helpful
March 19, 2024

Outstanding customer service. Excellent value. Friendly staff who make you believe they care about your car as much as you do. Thorough brief about the steps for service and an ex More

by CRV Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo
Report | Print
Mar 24, 2024 -

London Honda responded

Crv Owner, we really appreciate your positive review!

Helpful
March 18, 2024

I had my Odyssey serviced in Honda Wharncliffe. The service advisor is competent, professional and kept to his commitment to deliver the unit on the agreed time. More

by PPablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Bianzon
Report | Print
Mar 25, 2024 -

London Honda responded

Hi Ppablo, thank you for taking the time to leave a review for us at London Honda. We're happy we could meet your expectations!

Helpful
March 18, 2024

Effortless and Smooth Experience. Service Advisor was informative and Service was done faster than I expected More

by Adarsh MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Gignac
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Mar 25, 2024 -

London Honda responded

Adarsh Mv, we strive for 100% satisfaction, and it is great to see you had such a positive experience at London Honda.

Helpful
March 18, 2024

Tire & oil change, spark plugs replaced, new battery, Paulo very helpful/pleasant. Timely service, completed in 3 hours More

by annmacphail0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Paulo (timely, helpful, pleasant)
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Mar 25, 2024 -

London Honda responded

Annmacphail0, we really appreciate your positive review!

Helpful
March 18, 2024

While I've had good experiences in the past this time my service appointment (tire change) took close to 2 hours (despite having an appointment)! Staff are friendly and waiting area and washrooms are very c More

by EH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 25, 2024 -

London Honda responded

Hello Eh, we appreciate you taking the time to leave us this feedback.

Helpful
March 18, 2024

My service advisor, Danny, is great He dealt with the problem immediately, arranged for a loaner car as I had a family member in hospital and called when my CRV was ready. Super service and quality care. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Mar 24, 2024 -

London Honda responded

Terry, we're happy you found our staff to be so supportive during your experience here at London Honda.

Helpful
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