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London Honda

London, ON

Overview
Reviews
4.6
459 Reviews
Call Dealership (519) 649-0889

560 Wharncliffe Rd S

London, ON

N6J 2N4

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Showing 459 reviews

March 28, 2024

My family and friends have been purchasing and servicing their Hondas here for over 10 years. The staff are always polite and make us feel welcome! More

by Brown Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Harry, Jeff
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Helpful
March 27, 2024

The agent in London Honda was so understandable, answering my questions in a very good explanation, was patient too, its a good place with a lot of friendly and patient agents More

by Fatmah Alostath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Park, LH Marketing, Ashley-Rose Brown
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Mar 29, 2024 -

London Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
March 26, 2024

Not very impressed, the service is too expensive. Would not recommend. Will opt for an independent auto service, if I have a choice. More

by binnymatts_maranatha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig
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Mar 29, 2024 -

London Honda responded

Thank you for sharing your feedback with us regarding your recent experience at London Honda. We're sorry to hear that you found our service pricing to be higher than expected. At London Honda, we continually monitor and compare our pricing with competitors to ensure that we offer competitive rates while maintaining the quality service you deserve. Additionally, we would like to highlight the value of having your Honda serviced by our Honda Factory Trained Technicians. Their expertise and insights are invaluable when it comes to maintaining the performance and longevity of your vehicle. Our technicians undergo rigorous training and have access to the latest tools and technology, ensuring that your Honda receives the highest standard of care. We understand the importance of affordability and quality in automotive service, and we appreciate your consideration of independent auto services. However, we believe that the peace of mind and assurance that comes with entrusting your vehicle to our certified technicians is worth the investment. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Experience Specialist at welisten@londonhonda.com. We value your feedback and the opportunity to address any issues you may have. Thank you for choosing London Honda, and we hope to have the opportunity to serve you again in the future

Helpful
March 26, 2024

Ryan W. brought me to this dealership. He provided outstanding information and customer service. Couldn’t ask for a better re-connection to this dealership. More

by Speedbunny99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Walker
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Mar 29, 2024 -

London Honda responded

Speedbunny99, we're happy you found our staff to be so supportive during your experience here at London Honda.

Helpful
March 26, 2024

Too beauacratic with promoting extra work to be done via email, it turned me off, one error and more money in your pocket. Let me decide how I want to service my crv. When I first got my used 2018 car in More

by Kenandy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley-Rose Brown
Report | Print
Mar 29, 2024 -

London Honda responded

Dear Ken, Thank you for sharing your feedback with us regarding your recent experience at London Honda. We apologize if our approach to promoting additional service via email was perceived as bureaucratic. Our intention is to provide our valued customers with timely reminders and recommendations to help maintain the performance and longevity of their vehicles. We understand the importance of allowing you to make decisions about servicing your CR-V according to your preferences and schedule. Your satisfaction is our priority, and we appreciate your feedback as it helps us improve our services. We will review our communication processes to ensure they align better with our customers' preferences and needs. Regarding your previous experience with rust on your 2018 CR-V, we apologize for any inconvenience you may have encountered. While we appreciate you taking proactive steps such as third party rustproofing, please know that our team is here to assist you with any ongoing maintenance needs or concerns you may have. Many offer undercoating that has to be reapplied annually and only is guaranteed for a year. At Your London Honda, we use a different product that only needs to be applied once. We also do not need to drill holes in your vehicle to do an application as others do, which inevitably leads to more rust opportunities. Once again, thank you for choosing London Honda for your automotive needs. We value your trust and loyalty, and we look forward to serving you better in the future. If you have any further questions or concerns, please don't hesitate to reach out to our Customer experience Specialist at welisten@londonhonda.com.

Helpful
March 25, 2024

Mine door was scratched after servicing. I came to know that only after I came home. There were many small damages in front windshield just after I bought. I asked to change , but they told More

by thapaprbn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Park, LH Marketing, Ashley-Rose Brown
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Helpful
March 25, 2024

I have been a huge supporter of London Honda since 2008. They are conscientious, professional and passionate about caring for their customers. I have purchased a number of times from them and they have prov More

by miles.vincent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LH Marketing
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Mar 27, 2024 -

London Honda responded

Hi Miles.vincent, thank you so much for your positive comments about London Honda!

Helpful
March 22, 2024

Excellent service professional clean good price on time helpful respectful polite kind friendly free coffee More

by maohagan53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Mar 24, 2024 -

London Honda responded

Hi Maohagan53, thank you for taking the time to leave a review for us at London Honda. We're happy we could meet your expectations!

Helpful
March 22, 2024

As always the process runs smoothly with virtually no hiccups. I appreciate the service and commitment to customer service . More

by pnielsen1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley-Rose Brown
Report | Print
Mar 25, 2024 -

London Honda responded

Pnielsen1224, thank you for the high star rating!

Helpful
March 21, 2024

Friendly and reliable. Very comfie waiting area. The staff are great loved the hot chocolate. Thanks to Jim and Matthew. More

by diddly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ashton and Matt Schonewille
Report | Print
Mar 24, 2024 -

London Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
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