Lexus of London - Service Centre

Great touch points through the day from Karen I brought my Lexus in for service this week and dealt primarily with Karen and also received help from Jason upon retrieving my car at the end of the I brought my Lexus in for service this week and dealt primarily with Karen and also received help from Jason upon retrieving my car at the end of the day. Karen kept me informed throughout the day of my car's status, and was very helpful. Jason was excellent at processing my payment at the end of the day. It was busy when I came in so the receptionist asked me to sit to wait for Jason, but she didn't tell me when he was free, so I waited for longer than I would have liked. More

New Brakes Was told on last oil change I needed new front brakes & rotors. Explained very well and time frame I needed to service. Booked a couple days ahead. Th Was told on last oil change I needed new front brakes & rotors. Explained very well and time frame I needed to service. Booked a couple days ahead. They worked with my schedule provided a car and price was completive. Karen updates me by text as she knows I cannot be reached by phone at work. More

Engine rebuild I have had a great time going to Lexus of London to get my car serviced and major work done it also. The staff, Jason, Lyndsi, and Romeo had great kno I have had a great time going to Lexus of London to get my car serviced and major work done it also. The staff, Jason, Lyndsi, and Romeo had great knowledge of the cars and better advice. I would recommend anyone with a Lexus to go there and feel reassured that your in the right hands. Thanks Lexus of London. More

Excellent Service I recently had my Lexus serviced at Lexus of London and I found the customer service excellent. They provided a current model Lexus to me as a loner f I recently had my Lexus serviced at Lexus of London and I found the customer service excellent. They provided a current model Lexus to me as a loner for the day. My vehicle was serviced on time and to the agreed upon cost estimate. They provide competitive costs for service and repairs. My vehicle was returned to washed both inside and outside. The service Rep Karen Campbell was extremely helpful and provided follow up calls through out the day. I would recommend this dealership for both sales and service. More

Great help with a newly purchased vehicle Jason helped make sure my newly purchased vehicle was perfect, and addressed concerns I had in all aspect. I would definitely work with Jason again in Jason helped make sure my newly purchased vehicle was perfect, and addressed concerns I had in all aspect. I would definitely work with Jason again in the future! More

Brakes done well Excellent plan for service and done promptly. Everything was explained cleary and concisely. Old, worn parts were shown to me to help me understand wh Excellent plan for service and done promptly. Everything was explained cleary and concisely. Old, worn parts were shown to me to help me understand what was being done. More

Top Notch Attention I made an appointment through Karen Campbell to have the presidential detail package done on my 2011 ES350. I brought it in yesterday, was given a gor I made an appointment through Karen Campbell to have the presidential detail package done on my 2011 ES350. I brought it in yesterday, was given a gorgeous 2016 ES350 loaner until my car was ready this morning. The attention to detail not only on my vehicle, but in making sure I was pleased and taken care of was exceptional. I have had the pleasure of dealing with Karen, as well as Jason, Romeo and Lyndsi at the service department for several years now, and have never been disappointed with the service. More

6 month checkup I have been deling with Lexus of London for many years the service has always been excellent all the staff in service are wonderful people and go out I have been deling with Lexus of London for many years the service has always been excellent all the staff in service are wonderful people and go out of their way to help and explain everything answer questions and go above and beyond to help. More

Service Plus, Plus Plus! Cannot speak out enough about the tremendous service I receive every time I take my CT200h into the dealership. It starts with the friendly greeting w Cannot speak out enough about the tremendous service I receive every time I take my CT200h into the dealership. It starts with the friendly greeting when you enter the service bay until you pick up your freshly washed vehicle with all service items addressed. More

Service Top Notch Again Never had a bad experience with the service at Lexus of London. Work was efficient and fairly priced. The loaner car was also very helpful. Thank you Never had a bad experience with the service at Lexus of London. Work was efficient and fairly priced. The loaner car was also very helpful. Thank you again. More