Lexus of London - Service Centre

Exceptional Service Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine serv Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine service and a issue was found during inspection that had so far not caused any problems. They made arrangements to bring my car in to fix this issue while it was still under warranty, provided me with a substitute vehicle that they brought to my home 45min away from the dealership and had my car done on time, inspected and even did a great cleaning job for me! I would recommend them to anyone! thank you to all the staff! More

First Class Customer Service My service experience with Lexus of London was excellent in every way. Booking the appointment was easy. Dealership staff were courteous and listened My service experience with Lexus of London was excellent in every way. Booking the appointment was easy. Dealership staff were courteous and listened to my specific requests.. The service was done on a timely basis and appropriately priced. More

Service As always, Karen and Lexus of London provided efficient, courteous, service. I was in and out in minutes both when leaving the car and picking it up. As always, Karen and Lexus of London provided efficient, courteous, service. I was in and out in minutes both when leaving the car and picking it up. More

Effortless and Uncomplicated I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hou I was contacted regarding a recall on my RX 350 an appointment was arranged. I was instantly dealt with and given a courtesy car. I returned a few hours later to a clean car full of gas and problem solved. It just doesn't get any easier than that!!! We live in a busy world but its refreshing to experience organized professionalism at its highest level! Karen and Romeo are a joy to deal with. More

great service from Romeo I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the e I took my Lexus 350 in for break service on September 20th. The service rep Romeo Nissan provided very professional and courteous service during the evening. The work was completed very efficiently in a timely manner. Romeo seems very experienced in his knowledge of auto repair and talked to me about the whole process of the repair, which kept me at ease.Thanks Romeo. More

fantastic service Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean Excellent knowledgeable and friendly service department. Would recommend for service. Work is explained up front, done on time and price quoted. Clean and comfortable service and waiting area More

Absolutely awesome. My 2009 LS was in for detailing and to have the ceramic treatment for the paint. When the service was complete I'm certain the last time the car was t My 2009 LS was in for detailing and to have the ceramic treatment for the paint. When the service was complete I'm certain the last time the car was that clean was the day it came off the line. Absolutely nothing was missed. Grass from my golf clubs that was on the underside of the truck gone. Several marks on the side from people in parking lots opening their doors gone. Even a small salt stain tucked in a crevice between the driver seat and door gone. Everyone that I had contact with were friendly and helpful. One of the best service departments in town. Management should be proud of these people plus the guys behind the shop doors who so obviously take a great deal of pride in the work they do. More

Excellence at Lexus of London Karen and Romeo always ensure the service at this dealership surpasses all others on the City. Keep up the great and timely work folks. Well done agai Karen and Romeo always ensure the service at this dealership surpasses all others on the City. Keep up the great and timely work folks. Well done again More

A great service experience, as usual Our Lexus was in for a 240000 km service (yes the number of zero's are correct). It did require some major work, but we were allowed to keep the loane Our Lexus was in for a 240000 km service (yes the number of zero's are correct). It did require some major work, but we were allowed to keep the loaner over the weekend, The dealer is in London but we live in Sarnia, so getting the car(s) back and forth could have been a problem, especially since one of us was going into the hospital on Monday. However, thanks to Karen Campbell in service and the sales manager Allan Calvert, the exchange of cars was handled seamlessly by them. Thanks for all your help...a great team! Vance and Chris Curry More

Great experience Everything was finished on time and information given to me about my car. The staff was friendly and efficient. My car was returned to me in spotless Everything was finished on time and information given to me about my car. The staff was friendly and efficient. My car was returned to me in spotless condition after the wash and servicing. The waiting area was pleasant and quiet and I didn't mind at all waiting for one hour for my car to be finished. It was a little oasis in my day. More