Lexus of London - Service Centre

Awesome I absolutely love going to Lexus of London for service. Quality is #1 for the technicians, customer service and representatives. Always so friendly I absolutely love going to Lexus of London for service. Quality is #1 for the technicians, customer service and representatives. Always so friendly and helpful. More

Unbelievable Service I cannot say enough good things about the level of service for Lexus of London and particularly dealing with Romeo Nissan. I bought a pre-owned Maz I cannot say enough good things about the level of service for Lexus of London and particularly dealing with Romeo Nissan. I bought a pre-owned Mazda from them, and after about 2 months I was having issues with the hatchback. Despite them being under no obligation to fix the vehicle as it wasn't under warranty, they took it in not once, but twice to make sure it was fixed properly. They provided me with a courtesy car to use while they had my vehicle, they gave me updates throughout the week, and didn't charge me a dime. Romeo was an absolute pleasure to deal with and made sure to give me detailed updates about what the technicians had done and then explain anything I was unsure of. I have told everyone I know about how great the service is here at Lexus. 10/10 would recommend to ANYONE looking to purchase a car. More

Good! I dropped my car to dealer for maintenance. Nice service, fast, convenient. Explaining everything to the costumer with patience. It was a nice experie I dropped my car to dealer for maintenance. Nice service, fast, convenient. Explaining everything to the costumer with patience. It was a nice experience dealing with Henry Gao. More

Always exceptional service I can't imagine a better experience with a service department...unless it was free!!! I've been dealing with them for 6 years now, and every time h I can't imagine a better experience with a service department...unless it was free!!! I've been dealing with them for 6 years now, and every time has been just great. The service advisors are always helpful, knowledgeable, and very pleasant to deal with, and know and remember you by name. No surprises. And the courtesy vehicles are excellent and make it so much easier to get your vehicle in for service. Daryl More

Professional Services I like the service that my car was delivered to my place. Plus Jack and Helen are very friendly and considerate. The service is very professional. Alt I like the service that my car was delivered to my place. Plus Jack and Helen are very friendly and considerate. The service is very professional. Although we had a bit miscommunication, overall it was a good purchasing experience. More

Service and snow tire installation An excellent dealership with very customer satisfaction centered staff. All work is fully explained and completion time is predicted. The dealership i An excellent dealership with very customer satisfaction centered staff. All work is fully explained and completion time is predicted. The dealership itself is always spotless and very welcoming. More

service and tire change Dealt with Karen she is excellent with me the customer. She had questions when I left she called me and explained everything to me instead of going ah Dealt with Karen she is excellent with me the customer. She had questions when I left she called me and explained everything to me instead of going ahead with anything my vehicle. When I arrived back she showed me the part that needed to be replace. She is very knowledgeable. More

Always a pleasure to come here I've been with Lexus of London for over 2 years now and they are always so helpful and welcoming. Making appointments online is quick and painless. Th I've been with Lexus of London for over 2 years now and they are always so helpful and welcoming. Making appointments online is quick and painless. They also have the best staff. I really appreciate Henry's help this time. He's so patient and thoughtful. Thank you! More

Courteous, complete The service coordinator was courteous and thorough in reviewing the suggested needs of the car. Upcoming service needs were provided and suggestions o The service coordinator was courteous and thorough in reviewing the suggested needs of the car. Upcoming service needs were provided and suggestions offered. I believed that they were fair More

Exceptional Service Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine serv Kudos to the Lexus of London staff for going above and beyond to ensure their customers are completely satisfied. Recently I went in for routine service and a issue was found during inspection that had so far not caused any problems. They made arrangements to bring my car in to fix this issue while it was still under warranty, provided me with a substitute vehicle that they brought to my home 45min away from the dealership and had my car done on time, inspected and even did a great cleaning job for me! I would recommend them to anyone! thank you to all the staff! More