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Lexus of London - Service Centre

London, ON

4.9
1,001 Reviews

1,001 Reviews of Lexus of London - Service Centre

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February 27, 2021

Consistently customer focused, any work performed has always been as described. Frequently have a loaner available if need be. Washing my car after service is always appreciated. More

by Ray W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Mann, CARMEN Jones
February 24, 2021

We have been a Lexus of London client for the past 5 years. All of our visits be it sales or service have been good experiences. Yesterday's service was a step up. Dale's attention from start to fini More

by abmcleod7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2021

Excellent service. Very polite people working there.Good explanation of the work that was being done and why. Nice bright showroom with plenty of new cars to look at and dream of having. More

by Corrie1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

Pleasant, no hard sales pitch, allowed me to decide my course of action hence building my confidence in the service I would receive. I would definitely recommend this dealer. More

by newman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of London responded

Thank you for taking the time to leave us a review! Have a great day, Stephanie Shearsby Senior Sales Manager Lexus of London

January 15, 2021

First time service since purchasing my Lexus. From the moment I called till the moment I picked up my car - the service was exceptional. Great place to buy and service your Lexus. More

by Sue65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of London responded

Hello Sue! Thank you for taking the time to leave us a review! Have a great day, Stephanie Shearsby Senior Sales Manager Lexus of London

December 24, 2020

This car is my baby. She is always well cared for and the wash/clean is always a welcomed perk! Downside is, I always get a nicer car than what I currently have as a loaner. It results in me wanting an upgr More

by Naushin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
December 22, 2020

Karen is consistently excellent and we are always pleased with our service. We use Lexus service to be sure the job is done right. The car is always washed and ready in a timely manner. More

by cmacrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2020

Excellent service. I had a couple of specific demands which were met. I keep my tires at different pressures. Everything done on time. Waiting area properly set up for social distancing. More

by hergofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2020

I had an excellent experience and service with Lexus of London I moved to London this year And always had my service done in Sarnia at Bailey Toyota I am completely satisfied with the service and spot on c More

by Pollysmith1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Howe, CARMEN Jones
December 17, 2020

Excellent service and environment as always,Karen was Excellent service and environment as always, Karen was very prompt in booking appointment for our Winter tire change, Showed up early for appointmen More

by JR
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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