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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
June 08, 2023
Allen is the most professional salesman I have ever seen, and the whole process of ordering a car is also very efficient! and the whole process of ordering a car is also very efficient! More
by lzddaniel123
June 07, 2023
I dealt with Shanna in the service department. She was professional yet friendly and most importantly very knowledgeable. She was professional yet friendly and most importantly very knowledgeable. More
by Doug
June 07, 2023
Always excellent service when I visit Lexus of London. Service advisors are responsive to my needs. On my last visit the service advisor, Shanna, ensured The service I received was at the top of the scale Service advisors are responsive to my needs. On my last visit the service advisor, Shanna, ensured The service I received was at the top of the scale. This type of reception is what I have experienced consistently in excess of the plus 10 years I have been dealing with the company.from all employees. Any maintenance issues or repairs have been dealt with effectively by the team in the shop to my complete satisfaction. More
by Murray
June 07, 2023
Excellent service with buying my new car and trading in my previous vehicle. A friendly face with kind words when needed. On the day of delivery all the paperwork was ready to go! I shall pass this on fo my previous vehicle. A friendly face with kind words when needed. On the day of delivery all the paperwork was ready to go! I shall pass this on for anyone considering a new car. More
by Stella_hedley
June 06, 2023
Rick was great to deal with. He made the process of trading in and purchasing a new car fast and easy. Great customer service! He made the process of trading in and purchasing a new car fast and easy. Great customer service! More
by fletcher_tamara
Employees Worked With
June 06, 2023
My wife and I found Lexus of London to be one of the best dealerships we have ever met. All the personnel we dealt with were friendly and very accommodating. In all the decades I have been buying cars, this dealerships we have ever met. All the personnel we dealt with were friendly and very accommodating. In all the decades I have been buying cars, this was the first time for a relaxing experience with zero pressure for extras like extended warranties, etc. A special thanks to Kevin Gittens for guiding us through the process. More
by Jeff
June 05, 2023
Lexus of London is one of the most professional dealerships I have ever experienced. I had previously purchased a Lexus from them then went to another brand. Salesperson Kevin Gittens was prompt, p dealerships I have ever experienced. I had previously purchased a Lexus from them then went to another brand. Salesperson Kevin Gittens was prompt, polite and knowledgeable about the brand. He went to bat for me and my wife and did his best to secure the deal we needed. We walked away feeling we got a fair trade. It was overall a very positive experience (unlike many car trades in the past). I also appreciate the way the dealership has shown its community spirit by supporting fundraisers in and outside the London area. I look forward to a trusted relationship with Lexus of London. More
by elmwoodwnw
Employees Worked With
June 02, 2023
Very good, Larry is a very patient and nice guy. I got a very wonderful experience because of him. I got a very wonderful experience because of him. More
by Hao.su1
June 01, 2023
It was a pleasure to deal with you guys there. Really happy about it Thanks to Shanna Mcquarrie and Andres Diaz. And everyone in the team. Really happy about it Thanks to Shanna Mcquarrie and Andres Diaz. And everyone in the team. More
by Pedrovig
Employees Worked With
June 01, 2023
Too many customers for the staffing level presently. Rick is stretched too thin and unable to see/experience support from other colleagues at the dealership Rick is stretched too thin and unable to see/experience support from other colleagues at the dealership More
by vaidesh
