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Lexus of London
London, ON
3,640 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,640 reviews
August 05, 2022
The service staff are incredibly friendly and very accommodating - they always greet me by name. They go above and beyond to keep people happy. When it would have taken some re-scheduling for me to accommodating - they always greet me by name. They go above and beyond to keep people happy. When it would have taken some re-scheduling for me to come get my car after service, they offered to drop the car at my door. With they way they treat us, I can't see ever buyer a non-Lexus car. More
by Lcampbell
Helpful August 05, 2022
Awesome service. Friendly, pleasant, quick and genuinely care about my car's issue. Reasonable rates. Very impressed and completely satisfied with my visit. Friendly, pleasant, quick and genuinely care about my car's issue. Reasonable rates. Very impressed and completely satisfied with my visit. More
by lisareuter
August 03, 2022
It was a great experience dealing with Jillian on a recent purchase. She was friendly and professional and provided excellent customer service. I would definitely return to do business again. recent purchase. She was friendly and professional and provided excellent customer service. I would definitely return to do business again. More
by Mert
August 03, 2022
Great service. Friendly professional staff. My vehicle was ready at the time they said it would be. Also happy Friendly professional staff. My vehicle was ready at the time they said it would be. Also happy More
by Njane
Employees Worked With
August 02, 2022
This is our second Lexus. We dealt with Sue Vincent both times and are extremely pleased. She made our experiences enjoyable and stress free. We are proud to be Lexus owner We dealt with Sue Vincent both times and are extremely pleased. She made our experiences enjoyable and stress free. We are proud to be Lexus owners for life! More
by Rick and Paula
August 01, 2022
Reliable and great service. Great communication. I like that they clean the car too. Very polite Great communication. I like that they clean the car too. Very polite More
by marcelabutlin54
Employees Worked With
July 31, 2022
Second car purchased at Lexus & extremely happy & pleased to work with Rick again. We look forward to seeing Rick again soon to help with the purchase of our daughter's grad gift. to work with Rick again. We look forward to seeing Rick again soon to help with the purchase of our daughter's grad gift. More
by pb
Employees Worked With
July 30, 2022
My experience at Lexus IS always positive they are courteous they totally look after you I highly recommend buying Lexus, the sales people and service department are amazing. courteous they totally look after you I highly recommend buying Lexus, the sales people and service department are amazing. More
by carol Turnbull
July 30, 2022
Came in to browse around and look at potential options for the future. We met Rick and he was a pleasure to deal with. We will definitely come back and see him in the future. for the future. We met Rick and he was a pleasure to deal with. We will definitely come back and see him in the future. More
by annie
Employees Worked With
July 29, 2022
The service was excellent. I received a detailed analysis of the work done and possible future things to lookout for. The staff is very kind. I also received a lot of great inf I received a detailed analysis of the work done and possible future things to lookout for. The staff is very kind. I also received a lot of great info from Sue in the sales department. More
by David
Employees Worked With
