Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,343 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,343 reviews
January 20, 2016
Gold Standard Yesterdays visit was a last minute decision, . Karen was able to get the vehicle in , had the service needed and no questions or hic-ups. I like t Yesterdays visit was a last minute decision, . Karen was able to get the vehicle in , had the service needed and no questions or hic-ups. I like that , it's been that way for over 10 yrs . Great team work there. More
by Don
Employees Worked With
Karen Campbell
January 19, 2016
Great experience with Jack Ji and all the staff of Lexus of London. I am glad that I choose Lexus of London and Jack helps me a lot.Strongly recommend Jack and Lexus of London. On and all the staff of Lexus of London. I am glad that I choose Lexus of London and Jack helps me a lot.Strongly recommend Jack and Lexus of London. One of the best Lexus dealerships for sure. More
by judy
Employees Worked With
Jack Ji
January 19, 2016
Good service Just purchase my second car, I choose Lexus. When I meet jack, he give me good advice, and he is professional and knowledgeable. Thank for Jack! Just purchase my second car, I choose Lexus. When I meet jack, he give me good advice, and he is professional and knowledgeable. Thank for Jack! More
by Lucy
Employees Worked With
Jack Ji
January 19, 2016
Always very helpful, courteous and knowledgeable I have my 2004 ES 330 Lexus serviced and have always been pleased with the work performed and the overall value. The service people are knowledgeable I have my 2004 ES 330 Lexus serviced and have always been pleased with the work performed and the overall value. The service people are knowledgeable and helpful explaining the diagnosis and what is needed. More
by Ralph
Employees Worked With
Karen Campbell
January 19, 2016
A Great Buying Experience Sue Vincent was great to deal with. She took the time to answer all of our questions and worked with other departments at the dealership to help us g Sue Vincent was great to deal with. She took the time to answer all of our questions and worked with other departments at the dealership to help us get additional car features added. She was very flexible in her meeting times and was quick to return phone calls and find out the answers to questions using very convenient methods of communication (ie. email and text). I would be very happy to work with Sue again in the future as she seemed to be very trustworthy and genuinely interested in helping us. Thanks Sue! More
by greenbs
Employees Worked With
Sue Vincent
January 18, 2016
Awesome customer service! i went in December 2015 and I was left in shock because of how well the customer service was. Everyone is always greeting you and makes you feel welco i went in December 2015 and I was left in shock because of how well the customer service was. Everyone is always greeting you and makes you feel welcome and at home More
by Vallad
Employees Worked With
Sue Vincent
January 17, 2016
Romeo Nissan is the best I will always go to Lexus for service, regardless of the brand of car. Romeo respects his customers - he always acknowledges me and give great advic I will always go to Lexus for service, regardless of the brand of car. Romeo respects his customers - he always acknowledges me and give great advice. I feel respected as a person. More
by chenders
Employees Worked With
January 17, 2016
Sue Vincent Rocks Sue has been an invaluable resource for me - we have cars in common, and she made me feel unrushed, that I was important, and that she was there for w Sue has been an invaluable resource for me - we have cars in common, and she made me feel unrushed, that I was important, and that she was there for whenever I was ready to buy. We spoke on a regular basis, I did some test drives, we conferred then took a break. then I saw a car on the website and immediately touched base with Sue. I was hellbent to buy a car from her, even if I was buying a second Lexus - then I did buy an Impala for my winter car. She was patient, made me feel knowledgeable and respected my timing and budget. She is the best. More
by chenders
Employees Worked With
sue vincent
January 16, 2016
Great service! I was very satisfied with the staff of lexus of London. The sales person Rick Watson went above and beyond to find the vehicle that suited my needs. I was very satisfied with the staff of lexus of London. The sales person Rick Watson went above and beyond to find the vehicle that suited my needs. My parents are also in the process purchasing from lexus of London. More
by Lexusluver
January 15, 2016
Great Experience We recently purchased a new vehicle thru Lexus of London. Rick Watson, Romeo Nissan, and Allan Calvert were very professional and great to deal with. We recently purchased a new vehicle thru Lexus of London. Rick Watson, Romeo Nissan, and Allan Calvert were very professional and great to deal with. More
by Kate Bloxham
