Lexus of London

Stephanie was very friendly and very accommodating, she met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met u met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met us at the front door with a smile. Great experience. More

Recently my mother and step father purchased a vehicle at Lexus of London and was assisted by Matt Granger. After hearing of the exceptional service Matt provided I felt I just had to write a review to ackn Lexus of London and was assisted by Matt Granger. After hearing of the exceptional service Matt provided I felt I just had to write a review to acknowledge Matt. I understand that was Matt extremely knowledgeable and helpful, but more importantly, he went above and beyond on a personal level. My stepfather has some difficulty with mobility and due to this fell while at the dealership. Not only did Matt assist my stepfather in getting up, but he did so in a way that fully allowed my stepfather maintain his pride and dignity, then ensured that the vehicle they had arrived in was brought right up to the showroom so my stepfather would not have to walk back to it. I also understand that Matt is active in fundraising and support efforts for Parkinsons, so we would like to wish him all the best with this. Thanks so much Matt. More

Tom Hiscott was awesome! We never felt pressure to buy a vehicle throughout the whole process and during the many visits to Lexus of London. He took time to know about our lives and what was important to u vehicle throughout the whole process and during the many visits to Lexus of London. He took time to know about our lives and what was important to us in a vehicle, and because of that extra care, he pointed us in the direction that made the most sense, considering our day to day activities in our lives. We ended up buying both an ES 350 and a GX 460, as we were going to purchase the sedan at Lexus and the SUV elsewhere. However, as Tom pointed out (and we have experienced first hand), the Lexus service is SECOND TO NONE - thorough and efficient. The environment made me feel like a member of a special club, without the pretention. Tom makes you feel cared for! He's always personable, and respectful of our space - very patient with our many questions. You'll learn all you need to learn about Lexus through Tom! He genuinely cares! g More

We received amazing service when we brought our Lexus in to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answere to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answered all our questions. Romeo is truly an asset to the Lexus team. More

It was a real pleasure to deal with Matt Granger on the purchase of our 2012 Hyundai Genesis Coupe. We initially test drove the vehicle and knew fairly soon that we wanted to purchase it as soon as possibl purchase of our 2012 Hyundai Genesis Coupe. We initially test drove the vehicle and knew fairly soon that we wanted to purchase it as soon as possible. Matt was very knowledgeable with a detailed and low-key explanation of the vehicle with no pressure at all after our test drive and thanked us for coming to have a look at the car. We decided very quickly that we wanted to purchase the vehicle and my wife, Donna, met with Matt the day after our test drive and worked out a deal that was no hassle and smooth from start to finish. She remarked to me afterwards that she believes it is the smoothest and least stressful auto purchase that she has ever been involved with. The car was in pristine condition, safetied and e-tested upon delivery with all the necessary paperwork completed and ready for our signatures. The financing was very carefully explained to us by Joe Mazzella which further enhanced the whole purchasing experience. We want to thank everyone at Lexus of London for making our purchase such a wonderful experience! Kirk and Donna Billinghurst More

Great dealership. Mat Granger was excellent. I recommend them highly. I plan to buy my next car from Mat. He was very friendly, willing to negotiate, and made sure everything was in order before I picked up them highly. I plan to buy my next car from Mat. He was very friendly, willing to negotiate, and made sure everything was in order before I picked up the car. More

Approximately one year ago we purchased our first Lexus product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have been unsuccessful in programming the Lexus Homelink feature to operate my automatic garage door opener. I contacted Lexus of London to explain the problem, and I was connected to Mat Granger, a sales representative. Mat very patiently explained how the programming is normally done, and when we were still unable to get the function to work, he did some digging on the internet and sent me a link to some specific instructions that appear to be somewhat different than is described in the owners manual. I look forward to working through these instructions and hopefully can contact Matt with good news that the programming was successful. Both my wife and I were very impressed that Mat (although not the salesperson I bought the vehicle from) went out of his way to help us with this process, and even offered to arrange for a Lexus manager to drop by the house sometime to help solve this issue. Ian LeConte, Sarnia More

I recently purchased a 2014 IS 250 from Lexus of London, and I had the great fortune to deal with Mat Granger. Mat was very professional and quite knowledgeable about the Lexus products. Mat went the extra and I had the great fortune to deal with Mat Granger. Mat was very professional and quite knowledgeable about the Lexus products. Mat went the extra customer service mile, even after we had signed our deal, by answering my numerous texts and emails about my car on his day off! He has also been great following up with us to make sure everything is good with our car and that we are satisfied with our experience at Lexus of London. Most other salesmen I have dealt with in the past forget all about you as soon as you drive off the lot! My wife and I were both very impressed with Mat Granger and he is, by far, the best car salesman we have ever dealt with. When the time comes to trade in our second vehicle our first, and only, stop will be at Lexus of London to see Mat Granger. Also, I would like to recommend the service department at Lexus of London. The service advisors are friendly and knowledgeable and the dealership provides a complimentary car wash with every service( they do a good job too!). As well, if you are from out of town they provide you with a nice Lexus loaner vehicle while your vehicle is in for service. Very impressed! More

I recently purchased a used lexus sedan from Lexus of London. Our sales rep was Matt Granger and he made the whole experience a pleasure. Matt was extremely personable, not pushy and was very easy to w London. Our sales rep was Matt Granger and he made the whole experience a pleasure. Matt was extremely personable, not pushy and was very easy to work with. Matt answered all my questions and was very knowledgeable about our vehicle. I strongly recommend any potential customers to consider Lexus of London for any future new or used car purchases and again would like to offer our thanks to Matt for making our purchase seamless. Thank you Matt, Tim Wilson. More

We waive red over this purchase and went from yes to no several times. We had some very personal things happen in our family which we decided to share with Mat Granger. He was so compassionate and kind wit several times. We had some very personal things happen in our family which we decided to share with Mat Granger. He was so compassionate and kind without being phony. We had purchased a 2012 Lexus in November from Mat and would never consider dealing with any other sales person. He is a true asset to your company and should be recognized as such. Thank you to Mat and Allan Calvert for an excellent experience . Sincerely Sari and Bill Logan More