Lexus of London

Purchase of a new RX I already had RX 350 and had not even thought about buying another one soon. Sue invited me to talk about the new vehicle, explained all the features I already had RX 350 and had not even thought about buying another one soon. Sue invited me to talk about the new vehicle, explained all the features of a new car, let me drive and gave me autonomy to make my decision. I must say that she is a good salesperson because she really Sold me to the idea of buying a new vehicle. We spent lot of time discussing various payment options and she helped me with making my decision. I always have great experience with the Service staff as well. Karen, Lydsi. Romeo are all wonderful and helpful people. It is always a pleasure to visit the dealership. More

Good experience, easy to get service I was able to quickly book an appointment online, when I arrived I got in quickly and a replacement vehicle was ready for me. Overall a great and easy I was able to quickly book an appointment online, when I arrived I got in quickly and a replacement vehicle was ready for me. Overall a great and easy experience for my servicing. More

Exceptional Service Experience The car was ready as promised. A loaner was provided. (A chance to test drive the newest model.) Car was very clean and provided with a complimentary The car was ready as promised. A loaner was provided. (A chance to test drive the newest model.) Car was very clean and provided with a complimentary wash, All service items were thoroughly explained. The service advisor was friendly and professional. More

Enjoyable experience! HAVING NOT PURCHASED A CAR FOR SOMETIME I HAD SOME CONCERNS ABOUT THE PROCESS. THESE WERE QUICKLY PUT TO REST FROM THE FIRST GREETING BY TOM HISCOTT. HAVING NOT PURCHASED A CAR FOR SOMETIME I HAD SOME CONCERNS ABOUT THE PROCESS. THESE WERE QUICKLY PUT TO REST FROM THE FIRST GREETING BY TOM HISCOTT. HE WAS PLEASANT AND PATIENT WITH OUR MANY QUESTIONS AND NEVER FALTERED IN ANSWERING THEM. HIS KNOWLEDGE OF THE PRODUCT SEEMED COMPLETE. HE EMPHASIZED THE MERITS OF THE PRODUCT AND THE DEALERSHIP WITH ENTHUSIASM. WE FELT AT EASE AND NOT BEING RUSHED WE WERE ABLE TO MAKE OUR DECISION WITH CONFIDENCE. IT HELPED THAT THE VEHICLE WAS MORE THAN WE HAD EXPECTED AT THE PRICE POINT WE LIKED. OUR INTERACTION WITH KYLIE IN FINANCE WAS EXCELLENT AS SHE MADE US FEEL WELCOME AND OFFERED HER ASSISTANCE IF WE NEEDED IT. DELIVERY WAS MADE AT THE APPOINTED TIME AND A FULL EXPLANATION OF VEHICLE AND PAPERWORK WAS GIVEN. WE ARE EXTREMELY HAPPY WITH TOM'S HELP & OUR PURCHASE. More

service review courteous,efficient responsive service last minute appointment asked for in and out fees very reasonable always excellent comfortable surrounding courteous,efficient responsive service last minute appointment asked for in and out fees very reasonable always excellent comfortable surroundings to wait in,did this time by choice More

Excellent experience and good services with Jack Ji Jack Ji is the best salesmen i have ever met before. He is really respectful and helpful. Jack Ji answered all the concerns that i have. He is reliab Jack Ji is the best salesmen i have ever met before. He is really respectful and helpful. Jack Ji answered all the concerns that i have. He is reliable because he stood by my position and pick the most adaptive car for me. More

Sue Vincent embodies Lexus' ideals Sue is a wonderful, professional individual who listened to our needs for a car that would suit our family and was able to find a perfect car that fit Sue is a wonderful, professional individual who listened to our needs for a car that would suit our family and was able to find a perfect car that fit our budget perfectly. Her warmth and personality made our experience very enjoyable and we felt a part of the Lexus family. We are thrilled to belong to the Lexus family thanks to Sue Vincent. We definitely recommend her to anyone who visits Lexus to help them get the perfect car. More

Last minute oil change My Lexus needed an oil change without my making a previous appointment. Jason looked after my service efficiently and graciously and got me in and ou My Lexus needed an oil change without my making a previous appointment. Jason looked after my service efficiently and graciously and got me in and out within my time line. Thank you Jason for looking after my last minute request. I would highly recommend the service team at Lexus of London. I have always received excellent service and consideration. More

Excellent experience with Jack Ji Jack Ji is such a professional salesmen, and the service he provided to me was excellent and really enjoyable. He always answered my questions patient Jack Ji is such a professional salesmen, and the service he provided to me was excellent and really enjoyable. He always answered my questions patiently, gave me useful information and helped me find the perfect car that I really like. I will definitely recommend him to anyone who visits Lexus. More

great customer experience at lexus of london the salesperson Jack Ji is really knowledgeable, professional and friendly he was really patient and willing to take time with me to know what I need the salesperson Jack Ji is really knowledgeable, professional and friendly he was really patient and willing to take time with me to know what I need, and figured out the best suitable car for me: price and the model of the vehicle are amazing and also that salesperson went extra miles for me, the vehicle he suggested me which is definitely fit on my next 5 years need( base on my family need and fuel expenditure expectation ) and I felt that I was totally be respected and valued More