Lexus of London

Friendly and Timely Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Gr Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Great Job! More

Very helpful The staff was very helpful and will go out of the way to help the customers. Especially Karen Campbell and I ask for her all the time. The staff was very helpful and will go out of the way to help the customers. Especially Karen Campbell and I ask for her all the time. More

Polite and friendly people who treated us with respect Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, an Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, and knowledgeable. We went over the next visit and what it would entail. I enjoy meeting with either Karen or Romeo who has helped us in the past as well. Lexus London is lucky to have such customer oriented people in their service area. More

Our history with Lexus of London/Toyotatown Our relationship with Toyota-Town/Lexus started in May 2001 when we walked into your previous dealership on Wharncliffe Road one Saturday afternoon, a Our relationship with Toyota-Town/Lexus started in May 2001 when we walked into your previous dealership on Wharncliffe Road one Saturday afternoon, and a nice fellow (Jim Hargreaves) approached and asked if he could help. Truth be told, a few years before that, we wandered into your dealership on Horton or Springbank Street late on a Saturday afternoon - definitely not looking to purchase a car, only to learn something about Toyota's different models. We were greeted by Ken Yates who then spent about an hour with us, test-driving at least three vehicles (including a Lexus) and we're sure he could have been doing something else. We didn't buy anything that day. To make a long story short, Jim Hargreaves leased a 2001 White Avalon XLS to us in May 2001, and we still have that car today, and it still rides quite well. In fact, it has been in the Lexus shop overnight, on account of a drained battery. In addition: We leased a 2007 Lexus GS, and in May 2011 purchased a Lexus ES 350 - which is the best car we've ever owned. Our reason for writing, is to tell you that the service we have been receiving from Lexus of London, since we got our first Lexus, has been simply outstanding. You look after both our cars. We've dealt with Adam McCallum, and now with Karen Campbell, and Romeo Nissan. Each of them has treated us in exemplary fashion. They go out of their way to be nice, helpful, and friendly. And there are so many more people that we've spoken to at your dealership, each is always friendly. (We also received great service from ToyotaTown, when all we had was the Avalon.) In conversations with friends, I've never yet heard any of them say anything remotely similar about their car dealerships. I always report about the excellent service and care that Lexus of London gives us - and that we're sure everyone else gets the same service, too. We just want you to know that we are devoted, loyal customers, and we appreciate that we are being taken care-of so exceptionally well. More

Very impressive I have known some dealers in other dealerships. They are professional but they have no patience to deal with some customers. Jack Ji is a best dealer I have known some dealers in other dealerships. They are professional but they have no patience to deal with some customers. Jack Ji is a best dealer I have ever seen in Lexus of London because he is patient and knowledgeable to answer any questions. The serivce is first class that I have even seen. I got my first car yesterday and I am very pleased to have a business with him. Thanks a lot! More

It's all about the sales people Lexus vehicles are superior, but this is about how we were treated. We purchased a 2011 Lexus. Yes, the price was a LOT fairer compared to other dea Lexus vehicles are superior, but this is about how we were treated. We purchased a 2011 Lexus. Yes, the price was a LOT fairer compared to other dealerships we had visited on line for the same vehicle. From the first handshake greeting from Stephanie Shearsby our salesperson we were treated very well with absolutely no pressure whatsoever. The accommodation did not stop there. We then dealt Kylie Burridge, Financial Services Manager who gave a clear, informative and concise overview of the purchase and what warranty services were available. These two women were very professional. While at the dealership, the sales manager came and introduced himself and thanked us for traveling such a long distance to purchase their vehicle. They delayed the delivery as they discovered two small scratches on the rear bumper which they had repaired and also replaced the 3M hood protector at no additional cost as part of the sale. If that was not enough, they had the vehicle delivered (we live 130 km's from the dealership) and picked up our trade in. This purchase was a very pleasant experience. The vehicle was remarkable and was thousands of dollars less than comparable vehicles at other dealerships. We will definitely return there for our next vehicle purchase. We highly recommend this Dealership, first class service. Mark and Martha Martin Burlington, Ontario More

First class service Completely satisfied with, not just the car, but also the way that we are treated by all of the employee each time we enter their showroom. Sue Vince Completely satisfied with, not just the car, but also the way that we are treated by all of the employee each time we enter their showroom. Sue Vincent took very good care of us and treated us like family. She spent quite a bit of time with us and we feel no pressure to purchase a vehicle. Sue was kind, patient, courteous, knowledgeable and very helpful. She explained what we would be getting, how the process would work, and she went over all of the paperwork with us, making sure we fully understood. We purchased RX 350 2016 on Feb 26 and this was our second one in this dealership. Sue made the process of purchase a vehicle, extremely pleasant.. On delivery she spend more than 2 hours with us making sure we know how works our brand new car which we appreciated. We had the pleasure of working with her and we would definitively recommend this dealership to purchase, lease or service your Lexus. Overall it was a very luxurious experience. We was treated with first class service. We rated 5 star for Customer Services, Friendliness and Pricing. M.R. Zilm More

Professionalism and Courtesy My wife and I have had a seven year relationship with Lexus of London. From the very first time we visited the dealership, we were totally impressed. My wife and I have had a seven year relationship with Lexus of London. From the very first time we visited the dealership, we were totally impressed. On our last service visit, Rick took the initiative to write us a letter appraising our car and offering his services if we should ever need him. We responded to the offer and are now the proud owners of another Lexus ES350. Thanks to Rick for being exceptionally polite and courteous. This made our experience unforgettable and painless to say the least. Special thanks also to Kylie who worked seamlessly with Rick to afford us an enjoyable experience. A job well done guys. Carl and Sonia. More

Responsive When I first contacted the dealership on a weekend, the response I received from Stephanie was swift and polite. That carried out throughout the entir When I first contacted the dealership on a weekend, the response I received from Stephanie was swift and polite. That carried out throughout the entire process. Always professional and very knowledgeable. More

Urgent Service Our vehicle arrived at the dealership on the back of a flat bed truck. They took care of the problem and gave us a lovely loaner until ours was repai Our vehicle arrived at the dealership on the back of a flat bed truck. They took care of the problem and gave us a lovely loaner until ours was repaired and ready to be picked up. More