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Lexus of London

London, ON

4.9
4,073 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,073 reviews

July 01, 2017

Relaxed and professional experience This was my second purchase from Sue and she was professional and great to deal with. There was no pressure just an easygoing smooth experience. Kylie More

by Randy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Denne, Kylie Ellis
Jan 20, 2018 -

Lexus of London responded

Hi Randy, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch. Lastly, we hope you enjoy your new car!

June 30, 2017

Amazing service! I bought new vehicle from him, excellent customer service, great communications and friendly environment. Even outside office hours he responded quick More

by Guoiuo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

hi Guoiuo, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

June 30, 2017

review Jack provided us very professional and perfect services and advices. We would like to come back with him if we will buy another vehicle in the future More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Joe, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

June 30, 2017

Pleasent Purchase of Preown Lexus My family and I were impressed by the service received at Lexus of London - definitely of Lexus standards. Sue Vincent is a superb salesperson, exper More

by Saladeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Vincent, Kylie Burridge, Teagan McCombs, Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi Saladeen, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

June 30, 2017

Great experience and professional staff! I must say it was an absolute pleasure dealing with Stephanie Shearsby as I just purchased a 2017 Rx350. Stephanie was very professional and transpare More

by Moemoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Moemoe, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

June 30, 2017

First Lexus Purchase Out looking at used cars, we stopped by Lexus on a whim, my wife always wanted a Lexus. Staff were busy but we were welcomed and ensured someone woul More

by Kents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi Kents, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments. We hope you enjoy your new lexus!

June 29, 2017

excellent experience at Lexus of London Jack has been very helpful on my car shopping experience. He answered All my questions and addressed my concerns with paitence. The rate I have been g More

by JackFans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Jack thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

June 29, 2017

No pressure sales The experience we had at Lexus of London was one both my wife and I enjoyed. Our sales person was Stephanie Shearsby and she provided us with all the More

by ES350owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Kylie Ellis, Teagan McCombs
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch. We hope you enjoy your new Lexus!

June 29, 2017

Wonderful ! Perfect ! Professional! Jack and Nick both did a wonderful job for being a dealer ! Definitely going to recommend more clients to buy Lexus ! Really appreciate what they did More

by Hugohu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

June 29, 2017

Great experience with lexus of London Great experience with the dealership, got the enthusiastic reception all the time. Also, Jack never get tired of me asking him lots of questions abo More

by yl29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Jan 20, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

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