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Lexus of London
London, ON
3,593 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,594 reviews
August 23, 2016
Good dealer with handsome price I have been to a few of dealer. The Lexus of London left a deep impression for me: the service was excellent. I had many questions about the vehicle a I have been to a few of dealer. The Lexus of London left a deep impression for me: the service was excellent. I had many questions about the vehicle and the options - many of the options on this technologically advanced vehicle I did not understand Jack Li explained everything to me clearly and patiently and gave good advice on what options would be most useful to me. All the staff were extremely helpful and when I picked up my new car, Brittany explained everything. More
by Bob Jerson
Employees Worked With
Helpful August 22, 2016
unexpected car shopping experience because of Sue We just started to shop around for a car to replace our previous car, and we stopped at Lexus to only to check the cargo space of RX 350. Then Sue app We just started to shop around for a car to replace our previous car, and we stopped at Lexus to only to check the cargo space of RX 350. Then Sue appeared~~~ She introduced everything about the car with warm smiles. I felt very comfortable talking with her and asking questions to her. She answered every question in great details. All in all, after 2 hours, we purchased the car. Thanks a lot to her wonderful service! We enjoy the new car very much. We will definitely recommend her to our friends. She is the best sales person ever. P.S. The lounge at the dealership is very impressive, too. My kids have various kinds of snack to eat. If there were some toys, kids would feel happier. : ) Also, a lot of thanks to Stacey! She even delivered my cheque to my home. Great service! More
by Brian J.
Employees Worked With
August 22, 2016
Service appt Amazing customer service from Jason. Got my Lexus in for service within 24 hours. Very pleasant to deal with! Could not ask for better service then t Amazing customer service from Jason. Got my Lexus in for service within 24 hours. Very pleasant to deal with! Could not ask for better service then that!!!!! More
by Izzie123
Employees Worked With
Jason Janusz
August 16, 2016
Outstanding experience Upon arrival, Karen went over what was required for my service in detail, provided me with a loner and had my vehicle completed in good time. All of t Upon arrival, Karen went over what was required for my service in detail, provided me with a loner and had my vehicle completed in good time. All of the staff are pleasant and knowledgeable. As usual it was a great experience! More
by RT
Employees Worked With
August 16, 2016
Thank you Sue! Sue was the first person of the last dealership that I visited that greeted me with a warm smile. I was leaning towards another vehicle until I met S Sue was the first person of the last dealership that I visited that greeted me with a warm smile. I was leaning towards another vehicle until I met Sue. Not only was she extremely helpful, I love my new car! More
by CCa
August 15, 2016
Easiest, friendliest car shopping experience i have ever had I usually despise car shopping due to the high pressure "buy it now" attitudes a lot of car salespeople show towards customers. They are looking for t I usually despise car shopping due to the high pressure "buy it now" attitudes a lot of car salespeople show towards customers. They are looking for the one time sale instead of building a relationship and treating the customer as a friend instead of a number. My experience at Lexus of London was nothing short of spectacular. It was as pain free as any purchase could be. I dealt with Rick Watson who couldn't have been more accommodating. I wasn't exactly sure what I was looking for but he spent the better part of an afternoon going on multiple test drives with me until I had my mind made up. He answered every question I had and at no point did I feel any sort of pressure to purchase the car right then and there. No matter what make of vehicle i choose for my next car, i will be contacting Rick first to see if they can help me out. Thanks again for the over the top service and follow up More
by Carmen
August 11, 2016
Recent service experience Overall outstanding experience, from drop off, to loner car access, while vehicle analysed. Full explanation of work required & promptly completed.Eve Overall outstanding experience, from drop off, to loner car access, while vehicle analysed. Full explanation of work required & promptly completed.Everyone very helpful @ all times. More
by roadieKS
August 10, 2016
Overall Terrific Experience! Sue was most helpful in our meetings with her, both before and after our decision and purchase were finalized. She most capably answered our questio Sue was most helpful in our meetings with her, both before and after our decision and purchase were finalized. She most capably answered our questions related to options, service standards, and other matters that arise when you acquire an automobile that today is much more sophisticated electronically than we were accustomed to with our trade. Thank you Sue! Kylie Burridge also assisted greatly in the many administrative issues that arise in completing the transaction without any hiccups! Thank you Kylie! More
by LDM
August 07, 2016
Shopping for a new vehicle! It was time for a new vehicle! We had narrowed the search down to Lexus,BMW and Audi. We were warmly welcomed upon entering the showroom and proptly It was time for a new vehicle! We had narrowed the search down to Lexus,BMW and Audi. We were warmly welcomed upon entering the showroom and proptly introduced to Rick Watson. Rick was very knowledgeable about the RX350. He spent considerable time showing us all of the features that the vehicle had to offer. He gave us a price for the vehicle in a timely manner. It was a pleasure dealing with Rick, but in the end decided that the Lexus was not the vehicle for us. But if you are in the market for a Lexus I suggest that you give Rick a call, you won't be disappointed. No, we are not related nor did we know Rick, just giving him and the dealership the five star credit that is due them! More
by A Martin
Employees Worked With
August 05, 2016
Outstanding Service My experience at this dealership surpassed my expectations, especially how I had just left 2 other dealerships so my 3rd stop was the CHARM! Allan Ca My experience at this dealership surpassed my expectations, especially how I had just left 2 other dealerships so my 3rd stop was the CHARM! Allan Calvert made the difference More
by What a Gem
Employees Worked With
Allan Calvert
