Lexus of London

Purchase I purchased an RX and Stephanie was knowledgeable and professional in all respects. I would not hesitate to recommend her any of my friends. She was I purchased an RX and Stephanie was knowledgeable and professional in all respects. I would not hesitate to recommend her any of my friends. She was also available with information whenever requested. More

Lexus nx purchase Chris and Stephanie were exemplary with their professionalism and knowledge. It was a pleasure to do business and would do so again in a heartbeat. Chris and Stephanie were exemplary with their professionalism and knowledge. It was a pleasure to do business and would do so again in a heartbeat. More

Excellent experience I traded in my old Lexus and leased a 2017 NX200 and Sue Vincent (and staff) made it a very smooth transition. Sue was extremely helpful and I will b I traded in my old Lexus and leased a 2017 NX200 and Sue Vincent (and staff) made it a very smooth transition. Sue was extremely helpful and I will be a Lexus customer for life! More

Purchased of Pre-owned SUV We've just recently purchased a pre-owned SUV (Dodge Durango) from Stephanie Shearsby of Lexus of London. Stephanie made the purchase process for us e We've just recently purchased a pre-owned SUV (Dodge Durango) from Stephanie Shearsby of Lexus of London. Stephanie made the purchase process for us easy, she was very professional and made sure that our inquiries are answered (please note, that I asked a lot of questions). She worked with us and made sure that we are comfortable with our monthly payment financing choice. Likewise with Liliana S, Liliana explained everything that we need to know with our financing, and answered all our questions. Overall, the experience was great, the process was smooth and easy. I highly recommend Lexus of London, and deal with Stephanie and Liliana. - Rommel More

Purchase of pre-owned vehicle Four years ago, Stephanie supported us to buy out our lease and to make a new purchase - she was new with the dealership. Subsequently, whenever we w Four years ago, Stephanie supported us to buy out our lease and to make a new purchase - she was new with the dealership. Subsequently, whenever we were in the dealership for maintenance services, she always spoke with us and kept up with our current events. This fall, when we were in the market for a replacement for the older Lexus, we told Stephanie to keep and eye out for a pre-owned Lexus with low mileage. She emailed us, unknowingly while we were on vacation in Saint Lucia, with the 'perfect' vehicle and wanted to give us a chance to purchase before it was available on line. We quickly called her from Saint Lucia and she took the down payment from us so we could complete the purchase on our return. Once home, she made the purchase a simple and painless process (historically, I had always hated the haggling associated with car purchases) but with Stephanie (and Chris) there is such a strong trust relationship that I always feel that we are receiving the best deal possible. I can't imagine not owning a Lexus. More

Visited dealership because of friend's referral Jack Ji was the best Chinese sales I ever met. He was referral by one of my best friends who bought the NX through him. His recommends was so useful a Jack Ji was the best Chinese sales I ever met. He was referral by one of my best friends who bought the NX through him. His recommends was so useful and educated us how to pick a vehicle which fit our situation well. We looked into RX350 and I was still conversing the options he gave us. I will definitely buy my new vehicle through him! More

Great experience with Stephanie Shearsby @ Lexus of London Just purchased a pre-owned Lexus LX570 from Stephanie Shearsby at Lexus of London. What a great experience it was ! Stephanie was very professional an Just purchased a pre-owned Lexus LX570 from Stephanie Shearsby at Lexus of London. What a great experience it was ! Stephanie was very professional and helpful through all the purchase process. Everything starting the first inquiry till leaving the dealership in the purchased vehicle was at the highest Lexus standards. Highly recommend everybody to purchase a car from Stephanie Shearsby and Liliana S (financials). Oleg. More

Excellent assistance while buying Jeep My husband and I recently bought a used jeep at Lexus of London. Stephanie Shearsby assisted us and was absolutely delightful. She answered all our qu My husband and I recently bought a used jeep at Lexus of London. Stephanie Shearsby assisted us and was absolutely delightful. She answered all our questions clearly and was very organized as she assisted us through the process. She explained the process clearly and professionally. She was very thorough and wonderful to work with. Would be happy to work with her again. After dealing with Stephanie, we then dealt with Liliana, who was also very efficient in looking after the final, financial details. She was friendly and patient as I required explanations with some of the forms. Both women are an asset to this firm. More

RX 350 Purchase Excellent experience! I came to Lexus of London after being spun around at two other dealerships (one in Lonon, one in Toronto). Look all you sales Excellent experience! I came to Lexus of London after being spun around at two other dealerships (one in Lonon, one in Toronto). Look all you sales people...all I ask is for honesty...be straight with me...deliver what you say...Don't chang the rules half way though a deal. Stephanie Shearsby was the sales rep I have been looking for ...she explained everything to us, kept her word and made it happen. I sooo greatly appreciate this no nonsense approach to a vehicle purchase. It's been a month since we took delivery of our RX...and there have not been any after the sale "surprises", or "hiccups". We are very pleased with the professionalism of Stephanie and how we were treated. I will be a long term customer. Thank you Stephanie! More