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Lexus of London
London, ON
4,069 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,069 reviews
August 15, 2020
Efficient Service The service work was completed earlier than expected. Assistance was offered to transfer items from my vehicle to the loaner. My car was cleaned and The service work was completed earlier than expected. Assistance was offered to transfer items from my vehicle to the loaner. My car was cleaned and washed also, when picked up afterwards. The staff was polite and friendly. More
by RAV4
Employees Worked With
August 14, 2020
Service Excellent service - vehicle washed and sanitized - very polite - 1st Class treatment - I would recommend the dealership to my friends and family - Tha Excellent service - vehicle washed and sanitized - very polite - 1st Class treatment - I would recommend the dealership to my friends and family - Thank you Lexus for great service. More
by Bryan/Gerda
Employees Worked With
August 14, 2020
Larry’s service is very attentive. For me as a student, he provided me with a suitable car model according to my personal financial conditions And car needs. he provided me with a suitable car model according to my personal financial conditions And car needs. More
by Zhenwei Zhang
Employees Worked With
August 13, 2020
Sales persons are nice and responsible. The whole buying process went smoothly without any issues. It's the first time I buy a new car so not much experience to compare with. process went smoothly without any issues. It's the first time I buy a new car so not much experience to compare with. More
by upcsly
August 12, 2020
Pleased with the experience at Lexus of London, I was helped by Larry who has professional knowledge of the vehicle and comparable makers and models, he is very patient with my questions and compassionat helped by Larry who has professional knowledge of the vehicle and comparable makers and models, he is very patient with my questions and compassionate. Overall great experience and for sure will recommend this business, keep the work! More
by Di
August 11, 2020
Allen was so nice and kind. Whatever I asked him, he would be very enthusiastic to answer. His service was excellent and he can solve all my problems would be very enthusiastic to answer. His service was excellent and he can solve all my problems More
by Chen Qu
Employees Worked With
August 11, 2020
All good, for the beginning till the end, service me with enthusiasm. This is my first car I ever have. He taught me everything I dont understand through the whole process, plus with massive patience! enthusiasm. This is my first car I ever have. He taught me everything I dont understand through the whole process, plus with massive patience! More
by Ido
August 10, 2020
Excellent service Helpful and friendly staff. Dealership is efficient and well organized. Good covid19 precautions taken. I will not hesitate to go back to them for any Helpful and friendly staff. Dealership is efficient and well organized. Good covid19 precautions taken. I will not hesitate to go back to them for any future vehicle needs. More
by Sandeep.C
August 10, 2020
Very friendly and patient. Answer all my question and suggest the suitable car for me. Really happy to meet him and I will buy a new car with him when i need suggest the suitable car for me. Really happy to meet him and I will buy a new car with him when i need More
by Frank
Employees Worked With
August 08, 2020
I get an excellent service from the team, Allan,Jack and Larry give me nice recommendation ,nice service, nice car and nice experience eventually,Thans. Larry give me nice recommendation ,nice service, nice car and nice experience eventually,Thans. More
by Sean
