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Lexus of London
London, ON
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,184 reviews
November 18, 2020
Karen provides excellent and attentive customer service. Very friendly and experienced service professional. Lexus of London excels in it's proactive attention to keeping Lexus owners coming back! Very friendly and experienced service professional. Lexus of London excels in it's proactive attention to keeping Lexus owners coming back! More
by jpheindl
Employees Worked With
November 18, 2020
Sue, Lauren and Jordan were amazing to deal with. They were happy to answer any questions I had, and took the time to ensure I had all the information I needed. This dealership delivers excellent custome were happy to answer any questions I had, and took the time to ensure I had all the information I needed. This dealership delivers excellent customer service. More
by Dina
Employees Worked With
Jordan Fera, Sue Vincent, Lauren Rossini
November 17, 2020
I bought my first Lexus from this dealership in 1995. Since then I've had 3 others. Most recently, I purchased a 2020 UXh F Series 2, which I'm sure I will be pleased with. I've never had any major pro Since then I've had 3 others. Most recently, I purchased a 2020 UXh F Series 2, which I'm sure I will be pleased with. I've never had any major problems with any of them. Lexus of London is an excellent dealership with superb people. both in sales and service More
by cmee
November 17, 2020
I have leased several vehicles from this dealership over the past 10+ years. They have always provided excellent service in responding to my needs. I have also referred friends to this dealership who have a the past 10+ years. They have always provided excellent service in responding to my needs. I have also referred friends to this dealership who have also been very pleased. More
by Michael O'Keefe
Employees Worked With
Other Employees :
Thomas Geeves
November 14, 2020
Rick is by far THE BEST sales associate I have ever worked with. Going into Lexus is an excellent experience when I know I am dealing with him. I recommend Rick to anyone that tells me they are looking worked with. Going into Lexus is an excellent experience when I know I am dealing with him. I recommend Rick to anyone that tells me they are looking for a vehicle. Keep up the great work, Rick! As long as Rick works there, I will continue to buy Lexus! More
by Sc
Employees Worked With
November 14, 2020
Allen is patient, friendly, and he will explain any questions at any time. he explian everthing about my car and I know a lot of this car. highly recommend him questions at any time. he explian everthing about my car and I know a lot of this car. highly recommend him More
by yliu
Employees Worked With
Other Employees :
Jack Ji, Sue Vincent, Allen Zhang, Kevin Gittens, Nathan Butcher
November 14, 2020
Highly recommend friends coming! Great service and helped me get new car very easily! Everything was in order and car was perfect! Thanks again couldn't be more happy! me get new car very easily! Everything was in order and car was perfect! Thanks again couldn't be more happy! More
by 172197765
November 14, 2020
Jack and Larry‘s team is trustable.Help me deal with my problems and buy out my lease successfully. Everything is done efficiently. I purchased my old IS from Jack before and then leased a 2017 IS again. T problems and buy out my lease successfully. Everything is done efficiently. I purchased my old IS from Jack before and then leased a 2017 IS again. They provide the excellent service comparing with other Lexus‘s dealership in Toronto. More
by ADELE
November 13, 2020
Lexus of London is fIrst class and best customer service consistently. It’s why I keep coming back! Always friendly and accommodating. Thank you! Jenn Hall consistently. It’s why I keep coming back! Always friendly and accommodating. Thank you! Jenn Hall More
by Jenn Hall
Employees Worked With
November 11, 2020
Winter tire installation was completed at the promised time and a hand wash is always appreciated. The service associate was professional, thorough and friendly, making me feel that my business was value time and a hand wash is always appreciated. The service associate was professional, thorough and friendly, making me feel that my business was valued. More
by Donna V.
Employees Worked With
Dale Craig
