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Lexus of London
London, ON
3,584 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,584 reviews
October 29, 2019
What an Experience! I have been very well treated by all the persons I have dealt with at Lexus of London. Thomas and Jason were great and Rick Watson has gone out of his I have been very well treated by all the persons I have dealt with at Lexus of London. Thomas and Jason were great and Rick Watson has gone out of his way to be helpful , responsive and professional. Once again, my experience at Lexus of London has been all I have come to expect there. More
by JohnJ
Helpful October 29, 2019
Purchased a 2016 is350 from Rick Watson at Lexus of London. He was awesome to deal with. Inquired about the car. He was quick to reply and even confirmed the car was still available off hours and on a London. He was awesome to deal with. Inquired about the car. He was quick to reply and even confirmed the car was still available off hours and on a long weekend. Straight forward and easy to talk to. Thanks again! More
by Martin.n
October 24, 2019
Great experience Allen helped me a lot during my purchasing of Toyota. Although I waited my car for a long time, he kept contacted with me and tell me how it went. Wou Allen helped me a lot during my purchasing of Toyota. Although I waited my car for a long time, he kept contacted with me and tell me how it went. Would recommend Allen to everyone More
by wyh127
Employees Worked With
October 24, 2019
Customer Service Excellence Lexus of London customer service is above all dealers I have dealt with in my life. Hyundai Service people could learn what customer service is! Lexus of London customer service is above all dealers I have dealt with in my life. Hyundai Service people could learn what customer service is! More
by Holly 12345
October 23, 2019
Exceptional service Shelby Chisholm did a quick turnaround advising what needed to be done. The work was completed in a timely fashion. Customer service is a top priorit Shelby Chisholm did a quick turnaround advising what needed to be done. The work was completed in a timely fashion. Customer service is a top priority at this dealership. More
by schatzie
Employees Worked With
Shelby Chisholm
October 23, 2019
Awesome Experience Have a rellay great experience with Allen. Helped a lot on the car sales. Providing lots of helpful advice. I will send friends going there Have a rellay great experience with Allen. Helped a lot on the car sales. Providing lots of helpful advice. I will send friends going there More
by Michael
Employees Worked With
October 23, 2019
very good dealer! Responsible, very good dealer . Also he is a funny dealer. Im so happy to talk with him. Very recommend to do the business with him ！ Responsible, very good dealer . Also he is a funny dealer. Im so happy to talk with him. Very recommend to do the business with him ！ More
by zj123456
Employees Worked With
October 23, 2019
Lexus detailing Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I would highly recommend this service to all Lexus owners! More
by Lexusfan
October 23, 2019
I Got Great Service from Larry! I had really a great purchase experience with Larry. He is professional and friendly. He is the most patient person I ever worked with. With his help, I had really a great purchase experience with Larry. He is professional and friendly. He is the most patient person I ever worked with. With his help, I have purchased a great car with great price. I strongly recommend Larry to the new buyers. More
by Zhao
Employees Worked With
October 22, 2019
5 Star Service I just purchased a 2019 Lexus RX 350 with Sue Vincent assisting me in the process of my selection and purchase of a new Lexus vehicle. I have been wa I just purchased a 2019 Lexus RX 350 with Sue Vincent assisting me in the process of my selection and purchase of a new Lexus vehicle. I have been watching the Lexus vehicles for a while and was continually coming and going to the Lexus dealership trying to find the best suited vehicle to buy. I met Sue Vincent who was a very professional and considerate of my questions, knowing the Lexus brand extremely well, she was able to guide me through the purchase of my new vehicle making it an easy and relaxing process. Sue Vincent is an outstanding sales representative for Lexus and was a main reason I returned and purchased the RX 350 over other Dealerships and makes that I was pondering, Sue ensured that I received the best price point for purchase and did not hesitate to act on my behalf without having to go through a whole negotiation process, resulting in a very good sales agreement. Sue Vincent in my opinion is why Lexus of London not only sells top vehicles, Sue emanates top sales representation expected for a Luxury car dealerships. Sincerely Chuck Marazzo Thank you Sue! More
by Chuckmarazzo
Employees Worked With
