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Lexus of London

London, ON

4.9
4,106 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,106 reviews

March 16, 2021

Lexus of London is an outstanding dealership not just for the thrill of purchasing a new Lexus but also for their service and attention to detail. The Service experience from Karen to the Technicians and the More

by Ed582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum
March 13, 2021

I was extremely impressed with everyone involved in the purchase of my new vehicle. I dealt with Rick, told him what I was looking for and he found me exactly what I wanted. Everyone was so nice and knowle More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
March 13, 2021

First time visit, I was very happy with the service and the fact that the technicians were able to repair a problem on the same day that wasn't scheduled, helped me a great deal. Car came back clean and th More

by chooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
March 13, 2021

My daughter and I have just returned from the Lexus of London dealership where she purchased a new vehicle. I must say that from the time we entered through the front doors we were treated with the utmost More

by Rob Lecours
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

Carmen always goes above and beyond. She is a service rockstar! Can't say enough good things about her and her exceptional customer service skills. More

by nedwards0121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
March 12, 2021

It means the World to us that your dealership does the little things that matter - My husband was stressed about the thought of sitting waiting for the vehicle for 1 1/2 hours - you providing the loaner More

by paula
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

He is a friendly and good sales, is good at speaking Chinese and English. He knows a lot about cars. He is good enough to sell anybody a car. More

by Tailin He
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

I leased my first Lexus in 2018, and the Lexus of London teams have been providing excellent services for my vehicle since then. They will not let you down 👍 More

by Mirajane.dong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2021

Sales are patient and friendly, variety of vehicles we can find in this dealer specially for people who likes Lexus and Toyota. And the agent will find the best deal for us More

by wzh_ca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2021

Consistently going the extra mile to add good service and satisfaction during about a dozen maintenance service visits over the past 5 years for us More

by jcbudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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