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Lexus of London
London, ON
4,050 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,050 reviews
February 28, 2021
Always given the highest level at the dealership. We are treated very well and everything was explained . Customer service has always been a key feature. treated very well and everything was explained . Customer service has always been a key feature. More
by jsinnaeve
Employees Worked With
CARMEN Jones
February 28, 2021
Very knowledgeable and professional, even at home I called Sue Vincent to ask her some questions about a few vehicles and she was more than willing to help out. I will not hesitate to contact her whe called Sue Vincent to ask her some questions about a few vehicles and she was more than willing to help out. I will not hesitate to contact her when I am ready to purchase a vehicle. More
by Sandra
Employees Worked With
February 27, 2021
Consistently customer focused, any work performed has always been as described. Frequently have a loaner available if need be. Washing my car after service is always appreciated. always been as described. Frequently have a loaner available if need be. Washing my car after service is always appreciated. More
by Ray W
February 27, 2021
Kevin has exceptional knowledge of the vehicle, incredibly friendly and made it super comfortable to ask a lot of questions, excellent service, thank you so much for your help. incredibly friendly and made it super comfortable to ask a lot of questions, excellent service, thank you so much for your help. More
by Jas.boparai
Employees Worked With
February 25, 2021
5-star service and professional sales. good communication and patient for customer. provide excellent proposal and thinking behalf customer. we are appreciated for the service and will recommend to my frien and patient for customer. provide excellent proposal and thinking behalf customer. we are appreciated for the service and will recommend to my friends definitely. More
by X. C
February 24, 2021
We have been a Lexus of London client for the past 5 years. All of our visits be it sales or service have been good experiences. Yesterday's service was a step up. Dale's attention from start to fini years. All of our visits be it sales or service have been good experiences. Yesterday's service was a step up. Dale's attention from start to finish was exceptional. We recommend Lexus of London at every opportunity. More
by abmcleod7
Employees Worked With
February 24, 2021
Excellent service and staff members! Service from the start was handled beyond my expectations. Karen Campbell looked after the needs for my car in a very professional manner. start was handled beyond my expectations. Karen Campbell looked after the needs for my car in a very professional manner. More
by Soupman55
Employees Worked With
February 23, 2021
My husband and I recently purchased our second Lexus RX350 from Sue Vincent at Lexus of London. What a pleasure it was to work with Sue. Her knowledge and expertise made for a very enjoyable experience. RX350 from Sue Vincent at Lexus of London. What a pleasure it was to work with Sue. Her knowledge and expertise made for a very enjoyable experience. Sue went out of her way to answer all my questions and emails no matter what time of day. As in the past, we are very impressed with the level of customer service received at this dealership. We would not hesitate to recommend it to anyone in the market for a new or used vehicle. More
by beachlover
Employees Worked With
February 23, 2021
Larry is conscientious and trustworthy。I recommend to choose him and to get your choice.He is very professional。Also thank your Sales director's。Nice. choose him and to get your choice.He is very professional。Also thank your Sales director's。Nice. More
by Candy Liu
