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Lexus of London
London, ON
4,050 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,050 reviews
March 12, 2021
I leased my first Lexus in 2018, and the Lexus of London teams have been providing excellent services for my vehicle since then. They will not let you down 👍 teams have been providing excellent services for my vehicle since then. They will not let you down 👍 More
by Mirajane.dong
March 12, 2021
Carmen always goes above and beyond. She is a service rockstar! Can't say enough good things about her and her exceptional customer service skills. rockstar! Can't say enough good things about her and her exceptional customer service skills. More
by nedwards0121
Employees Worked With
CARMEN Jones
March 11, 2021
Sales are patient and friendly, variety of vehicles we can find in this dealer specially for people who likes Lexus and Toyota. And the agent will find the best deal for us can find in this dealer specially for people who likes Lexus and Toyota. And the agent will find the best deal for us More
by wzh_ca
Employees Worked With
March 09, 2021
Consistently going the extra mile to add good service and satisfaction during about a dozen maintenance service visits over the past 5 years for us satisfaction during about a dozen maintenance service visits over the past 5 years for us More
by jcbudge
March 07, 2021
Had to do a quick appointment on a problem I was having with a tire. Karen was able to fit me right in get things fixed and also work in some other service items I was almost do for anyway to get things do with a tire. Karen was able to fit me right in get things fixed and also work in some other service items I was almost do for anyway to get things done all at once and efficiently. Among the reasons I continue to maintain that this Dealership service department is easily the best I have ever dealt with. More
by boydell
Employees Worked With
March 07, 2021
Thank you so much to Kevin, who made purchasing our new Lexus a very enjoyable and easy experience. He is friendly, very patient and knows everything about the vehicle you are purchasing. Thank you as w Lexus a very enjoyable and easy experience. He is friendly, very patient and knows everything about the vehicle you are purchasing. Thank you as well to Tom and Jordan. WE love our new Lexus. Looking to buy a Lexus, we recommend you speak to Kevin. Jack and Carol More
by caroldobbie
Employees Worked With
March 04, 2021
Enjoyable buying experience, very knowledgeable salesman and did not put undue pressure on us.. Answered all our questions particularly explaining the option of buying the hybrid model. and did not put undue pressure on us.. Answered all our questions particularly explaining the option of buying the hybrid model. More
by kreyneker
Employees Worked With
March 04, 2021
Excellent service, very patient and knowledgeable. Deliver our car all the way from London to Waterloo. We appreciate for the service and would recommend to our friends definitely. Deliver our car all the way from London to Waterloo. We appreciate for the service and would recommend to our friends definitely. More
by Polly
March 04, 2021
I have great experience with Lexus of London specially with Rick Watson he is great sales consultant and he always gives the best price i bought so far 3 cars from them. with Rick Watson he is great sales consultant and he always gives the best price i bought so far 3 cars from them. More
by Tymor
Employees Worked With
March 03, 2021
He is so Patient and responsible for all services and questions. Great person! I would definitely recommend him as the best sales in Lexus! Nice Experience questions. Great person! I would definitely recommend him as the best sales in Lexus! Nice Experience More
by Xinran
Employees Worked With
