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Lexus of London
London, ON
3,640 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,640 reviews
November 14, 2020
Highly recommend friends coming! Great service and helped me get new car very easily! Everything was in order and car was perfect! Thanks again couldn't be more happy! me get new car very easily! Everything was in order and car was perfect! Thanks again couldn't be more happy! More
by 172197765
Helpful November 14, 2020
Rick is by far THE BEST sales associate I have ever worked with. Going into Lexus is an excellent experience when I know I am dealing with him. I recommend Rick to anyone that tells me they are looking worked with. Going into Lexus is an excellent experience when I know I am dealing with him. I recommend Rick to anyone that tells me they are looking for a vehicle. Keep up the great work, Rick! As long as Rick works there, I will continue to buy Lexus! More
by Sc
Employees Worked With
November 13, 2020
Jack and Larry‘s team is trustable.Help me deal with my problems and buy out my lease successfully. Everything is done efficiently. I purchased my old IS from Jack before and then leased a 2017 IS again. T problems and buy out my lease successfully. Everything is done efficiently. I purchased my old IS from Jack before and then leased a 2017 IS again. They provide the excellent service comparing with other Lexus‘s dealership in Toronto. More
by ADELE
November 13, 2020
Lexus of London is fIrst class and best customer service consistently. It’s why I keep coming back! Always friendly and accommodating. Thank you! Jenn Hall consistently. It’s why I keep coming back! Always friendly and accommodating. Thank you! Jenn Hall More
by Jenn Hall
Employees Worked With
November 10, 2020
Very impressed with the service at Lexus of London. Karen Campbell is customer focused and extremely helpful and pleasant. All of the staff are professional and abide by the COVID-19 protocol. I would highly Campbell is customer focused and extremely helpful and pleasant. All of the staff are professional and abide by the COVID-19 protocol. I would highly recommend! More
by Nancy Webster
Employees Worked With
November 10, 2020
Pleasure working with Rick and his team at Lexus of London. I have been a customer for 5 years now, and been pleased with all aspects of their service. London. I have been a customer for 5 years now, and been pleased with all aspects of their service. More
by RA
Employees Worked With
November 10, 2020
Winter tire installation was completed at the promised time and a hand wash is always appreciated. The service associate was professional, thorough and friendly, making me feel that my business was value time and a hand wash is always appreciated. The service associate was professional, thorough and friendly, making me feel that my business was valued. More
by Donna V.
Employees Worked With
Dale Craig
November 10, 2020
Karen Campbell is professional and yet personable. My wife and I have been dealing with Karen for many years and we know that she is absolutely committed to making sure we are happy. wife and I have been dealing with Karen for many years and we know that she is absolutely committed to making sure we are happy. More
by Monty Mitchell
Employees Worked With
November 10, 2020
Larry is responsible, understandable, and professional. I'd been thinking about getting a new car since the beginning of this year, and I started to work with Larry at that time. He answered my questions a I'd been thinking about getting a new car since the beginning of this year, and I started to work with Larry at that time. He answered my questions and listened well within this year. When I decided to have a new car this time, he found out the most reasonable plan for me regarding my safety and financial concerns. Good to work with Larry and his team. Looking forward to working with him again in the future. More
by xinyili
November 09, 2020
This the classiest car dealer I have ever dealt with. Everything about it is class, from the premises through the people to the facilities. It is very businesslike; people are professional and knowledgea Everything about it is class, from the premises through the people to the facilities. It is very businesslike; people are professional and knowledgeable, yet very pleasant. More
by Rburt
