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Lexus of London
London, ON
3,598 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,598 reviews
June 17, 2021
Very efficient and considerate. The valet service for covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside More
by Bob
Helpful June 16, 2021
Excellent, knows her cars and how to sell...pleasure dealing with her.., talking golf and cars made for a nice visit. Would not hesitate recommendingSue... dealing with her.., talking golf and cars made for a nice visit. Would not hesitate recommendingSue... More
by Lespyette
June 15, 2021
Have been with Lexus for over 10 years now and service there is the best ever. All service staff are pleasant, friendly and take time to explain any vehicle issues or problems. They are both professional there is the best ever. All service staff are pleasant, friendly and take time to explain any vehicle issues or problems. They are both professional and reliable and always a pleasure to deal with. More
by susan
June 15, 2021
very good price, good service, good sales person, easy to understand, I like this car, the engine is very good, I had 3 Toyota before understand, I like this car, the engine is very good, I had 3 Toyota before More
by anna wang
Employees Worked With
June 14, 2021
Lexus of London is the most dealer I ever deal with more reliable and high costumer service. Kevin Gittens (Sales Agent) is professional and make me satisfied with the deal that I did and courage me to buy reliable and high costumer service. Kevin Gittens (Sales Agent) is professional and make me satisfied with the deal that I did and courage me to buy two cars in one week from the same dealer. he is really amazing. Thank you Kevin and many thanks to GM and all associates in Lexus of London More
by Hasan Al-Hakim
June 14, 2021
Service department was able to fit me in at the last moment and got my clock working within 15 mins. Dale even made sure my car was washed. moment and got my clock working within 15 mins. Dale even made sure my car was washed. More
by Mike
June 13, 2021
As usual another great service call. They picked it up for me and returned it looking better than it looked going in. Many thanks for a all your help! for me and returned it looking better than it looked going in. Many thanks for a all your help! More
by Sandra
Employees Worked With
June 11, 2021
Extremely impressed with my first car purchase experience at Lexus of London (my 4th Toyota product). My hats off to three individuals who really excel at customer service. Thank you, Thank you, Rick Watso at Lexus of London (my 4th Toyota product). My hats off to three individuals who really excel at customer service. Thank you, Thank you, Rick Watson, Carmen Jones and Karen Campbell! You are simply the best! More
by peter
June 10, 2021
Super helpful!Excellent service.Larry is hands down the Super helpful! Excellent service. Larry is hands down the very best one could find. Really glad buying process went smooth, zero issue. Thanks eve Super helpful! Excellent service. Larry is hands down the very best one could find. Really glad buying process went smooth, zero issue. Thanks everybody at Lexus London ! More
by Steven.chiyuwei
Employees Worked With
June 09, 2021
Excellent service. Appreciate the car pick-up and delivery service to Sarnia. Couldn't have had service otherwise. The best car dealer we have been involved with in our 50 years of buying cars. delivery service to Sarnia. Couldn't have had service otherwise. The best car dealer we have been involved with in our 50 years of buying cars. More
by Gary S
Employees Worked With
