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Langley Chrysler

Surrey, BC

3.4
581 Reviews
In 1971, the Trotman family opened our flagship store, Langley Chrysler. Today, over 40 years later, Langley Chrysler remains family-owned-and-operated as a member of the Trotman Auto Group. With Brad Trotman at the helm, Langley has become one of Canada's largest and fastest growing Chrysler dealerships. Our customers are our business. At Langley Chrysler, we focus on the customer experience to make your time with us as comfortable and convenient as possible. We go above and beyond standard dealership amenities; we have two massage chairs, a popcorn machine, a full coffee and tea corner, and a kids' play center to keep young ones busy. At Langley Chrysler, we're committed to a better community. Every month, staff members attend our Monthly Jeans Day luncheon to support donations for the Langley Memorial Hospital.
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19418 Langley Bypass

Surrey, BC

V3S 7R2

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Showing 581 reviews

February 12, 2016

Top class service. I went to Langley Chrysler after a friend bought his truck there. On our arrival we were met by Steve Gorrill in the entryway parking lot. His demeano More

by John Sadler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloria , Steve Gorrill
Feb 12, 2016 -

Langley Chrysler responded

Hi John, Thanks very much for posting your review! We really appreciate it! Rita/Client Care

February 09, 2016

great dealership I went into this dealership after having some bad experiences in another, Our sales rep was honest and willing to work for his sale. Financing departm More

by Marsmos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Hardman
Feb 09, 2016 -

Langley Chrysler responded

Thank you for "sharing your experience" with us! We really appreciate your business. Rita/Customer Service

February 08, 2016

Above and Beyond Great experience at Chrysler Langley. Thanks to Samir for giving us excellent customer service and a good deal. I love my new car! Will surely reccome More

by Tesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samir Thakur
Feb 09, 2016 -

Langley Chrysler responded

Thank you, we appreciate your business and it's very kind of you to post this positive review! Rita/Customer Service

January 27, 2016

Perfect and professional Service at Langley Chrysler Thank u Samir for your professional duty as a sales person at Langley Chrysler you have helped me and my family out to purchase a vehicle thanks again More

by Malini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samir
January 23, 2016

SALE OF NEW RAM TRUCK I was assisted by Tommy Booth and Mike Braedner. I was trading in my 2010 Ram for a new 2016 Ram. These two are BOTH EXCELLENT to deal with !! More

by Ray Laflamme
Recommend Dealer
Yes
Employees Worked With
Mike Brandner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Forman, Tommy Booth
January 19, 2016

Fast, efficient, extremely helpful and accomodating. 5 stars, not only for the fantastic service, but for the overall process of trading in my car for a brand new vehicle. From the minute I walked in the More

by nitroKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rusiecki, Codey Lundgren, Baeli Scouten
Jan 20, 2016 -

Langley Chrysler responded

Thanks very much for your positive feedback, we really appreciate it! Rita/Client Care

January 18, 2016

Good experience They were easy to deal with and I felt comfortable throughout the whole experience. The people were extremely friendly and down to earth. I would reco More

by Greener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair McCuaig
Jan 19, 2016 -

Langley Chrysler responded

Thanks for posting your review!

January 18, 2016

Very Very Happy..!!!! Yes we are very, very happy with our new truck. We went in unhappy and came out 100% happy!! Tyler )Page was excellent!! He listened well to our More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Knudsen, Tyler Page
Jan 18, 2016 -

Langley Chrysler responded

Wow that was fast, Thanks Jane!! Regards, Rita

January 13, 2016

Leaking Roof I had my Truck in this dealership twice for a water leak . They couldn't find any leak and they told me to book it back in for the third time so they More

by Dodge99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Jan 14, 2016 -

Langley Chrysler responded

We are looking into your concerns. As soon as I've had the chance to speak to Josh, I will find out what he has to say about your dissatisfaction with the service you've received , and get back to you. Regards, Rita/Client Care

Jan 21, 2016 -

Dodge99 responded

It's been a week and still no response . It's just like standing in the line waiting to pick up my truck at the dealership. Waiting for the employees at Langley Chrysler again but no response or help .

Jan 21, 2016 -

Langley Chrysler responded

Could you please provide me with your name and contact information so that we can reach you. This is a private message, only available for me to see. Or you can call me directly at 604.534.5355 ext 266. Thanks, Rita/Client Care

Jan 22, 2016 -

Dodge99 responded

Hi , I can call you maybe tomorrow to discuss the issue with the service that I had . Thanks

Jan 22, 2016 -

Langley Chrysler responded

Yes please call me today, Friday, thank you.

Jan 25, 2016 -

Langley Chrysler responded

Hello again, I am hoping to hear from you. Are you able to call me today?

Jan 25, 2016 -

Langley Chrysler responded

I am in and out of my office so if I don't answer the call, you can have our receptionist page me or she can also connect you to my cell number. Thanks, I look forward to speaking with you today.

Jan 26, 2016 -

Langley Chrysler responded

Thank you for your call earlier today. I have now looked into the history of your 2 visits to our service centre on Dec 8th and 22nd and spoken with Josh, the service advisor you dealt with. It appears that since the approval to proceed with any repairs was to be authorized and paid for by Cranbrook Chrysler, there was a delay in them contacting Josh which resulted in us not being able to complete the work on the same day. As for the "forms" you filled out - this was for the early drop off? I regret that you were not pleased with the service and thank you for bringing this to my attention.

Jan 26, 2016 -

Dodge99 responded

I had spoke to the dealer that was paying the bill on the Monday night to make sure everything was set up before hand so there wouldn't be a problem. If this is your findings I guess it's his word against mine. I still feel there is issues that are unresolved with the service all around .

Jan 26, 2016 -

Langley Chrysler responded

What can we do that would make you remove your negative comments? I see that you have posted 5 stars for Maple Ridge Chrysler. Like I said, we try hard but we aren't perfect and welcome the opportunity to "make good". Please advise, thanks.

Jan 26, 2016 -

Dodge99 responded

Hi, Like I said there is still issues that have not been dealt with when it comes to my overall experience I had with your service department . As for my review I will leave it up as long as it takes for your service department to realize there are issues when it comes to the way they treat their customers.As I am in the service business also and I know that the customers are not always right 100% of the time. This is why I should have just left my review as anonymous and not given up my name and number as it has turned into a he said she said thing. Thanks for your time

January 08, 2016

Excellent Experience Start to Finish Simple, Fast, Informative, Flexible, Right Price.... I started shopping for Jeeps whilst not living in Canada. I had something specific and custom More

by Dexter79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rita Knudsen, Simon Hardman
Jan 14, 2016 -

Langley Chrysler responded

Many Thanks from our entire team!! Kind Regards, Rita/Client Care

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