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894 Reviews of Lakewood Chevrolet - Service Center
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July 25, 2024
Lakewood Chevrolet changed my life. There are great and very friendly staff. All deserve 5 STAR. My car is safe now. Last two days Brenda ,James, Thomas and Jared helped me so mu There are great and very friendly staff. All deserve 5 STAR. My car is safe now. Last two days Brenda ,James, Thomas and Jared helped me so much, but I can't find Thomas on the list of the employees. Thank you to someone/ don't know the name/ who fix the recall in my car. Thank you so much to everyone. Amazing work, amazing stuff. ................................................................................................................................................................................................................................. More
by Ania Jarzabek
July 25, 2024
The service I receive at Lakewood is always top notch. They go above and beyond to accommodate any need or concern you might have! From the front counter staff to the service techs in the back, all provid They go above and beyond to accommodate any need or concern you might have! From the front counter staff to the service techs in the back, all provide 5 star service to their customers. More
by brownclay
Employees Worked With
July 23, 2024
Friendly and knowledgeable staff will treat you with respect and provide you with the best possible service at a competitive price respect and provide you with the best possible service at a competitive price More
by Santhosh
Employees Worked With
July 21, 2024
Great staff in the service bay. Easy to get ahold of and went above and beyond. Easy to get ahold of and went above and beyond. More
by AnnaL16
Employees Worked With
July 20, 2024
Josee was very efficient and helpful. Lakewood repaired a squeak I did not expect they could. Lakewood repaired a squeak I did not expect they could. More
by RonJon
June 28, 2024
My key cover on the drivers side door fell off when I was driving and they are replacing it for me driving and they are replacing it for me More
by ramonamurray20
Employees Worked With
June 27, 2024
I recently took my 2022 Chevrolet Equinox RS in for an oil change and to have my cabin air filter changed out. I had attempted to change the cabin filter myself (it is a fairly simple procedure, the cabin oil change and to have my cabin air filter changed out. I had attempted to change the cabin filter myself (it is a fairly simple procedure, the cabin air filter is located behind the glove compartment and is easily accessed except for the two 5.5 mm screws that have to be removed before you can gain access the cabin air filter). I do not have a 5.5 mm socket ( I have a 5.0 mm socket and 6.0 mm socket so I had to have the techincian do it ) I could not remove the nuts to gain access to the cabin air filter, hence I decided to have the dealership tech do it). The technician always removes the engine air filter and cabin air filter (as part of the oil change service) to see if the filters are dirty and need to be changed). I supplied the new cabin air filter. When I asked the service adviser, Josee Larson, to have the technician change the cabin air filter, she stated there would be a $20 to change the cabin air filter. I objected to the $20 charge because the technician had to remove the cabin air filter to check to see if it was dirty and need to be replaced as part of the routine oil change and service procedure. If the cabin filter is not dirty the technician puts the old cabin air filter back in. I had removed the new cabin air filter from the box and placed it on the floor, immediately below the glove compartment. Therefore instead of placing the old cabin air filter back (if the filter doesn't have to be replaced) the technician just places the new cabin air filter in the same slot in the glove compartment (if the cabin filter needs to be replaced). Same amount of labour for both (place old filter that isn't dirty enough to warrant replacement/ or to replace with the new cabin air filter). I objected to the $20 charge to replace the cabin air filter because the technician had to do the same amount of work to check the cabin air filter. Josee Larson continued to insist on the $20 charge to replace cabin air filter. I objected my displeasure to the $20 charge very strongly and she relented and stated that I didn't have to pay the $20 charge this time but would have to pay it in the future. This really TICKED ME OFF!! I have purchased five new vehicles and two used vehicles and had all the serving done at Lakewood over the last 20 years and have never been so annoyed over such a trivial item. It is the principle of the thing!! Such a petty things really PISSES ME OFF!!!. I may consider purchasing my next new vehicle elsewhere if I experience such petty items in the future. Dale Tysick More
by Dale Tysick
Employees Worked With
June 27, 2024
Great service! Josee was awesome. She was spot on with her estimate for completion. Followed up to make sure everything was good with the vehicle. Josee was awesome. She was spot on with her estimate for completion. Followed up to make sure everything was good with the vehicle. More
by brels100
Employees Worked With
June 26, 2024
Very helpful, informative, will tell you what is best and what to do next. Love this dealer, very honest and polite. what to do next. Love this dealer, very honest and polite. More
by Marvin
June 23, 2024
They very courteous. Truck broke down on the way home and they rented a truck for me to get home. Truck broke down on the way home and they rented a truck for me to get home. More
by jopd239
