Lakewood Chevrolet

Excellent service from Jim Thank you for your professional and attentive service Jim. I love my Cruze and all the features I am happily enjoying. Jim found me the perfect vehicl Thank you for your professional and attentive service Jim. I love my Cruze and all the features I am happily enjoying. Jim found me the perfect vehicle for my needs. More

Amazing service from the service department after a 3 hour drive, my chev duramax went into limp mode. the def and check engine lights were on. i stopped at the nearest chev dealer and was told after a 3 hour drive, my chev duramax went into limp mode. the def and check engine lights were on. i stopped at the nearest chev dealer and was told they could not help me until a week from today. that was no good to me as i was in edmonton area to pick up a fifth wheel holiday trailer for my mother. i checked online for more dealers in the area and at 1:45 in the afternoon, lakewood chev was the first i called.i was told that if i could get it there by 2:30, they would be happy to diagnose and let me know if they could fix by the end of the day. so off i went up hwy 2 at 89 km/h.i arrive at lakewood at 2:34 and was ushered right in the service bay before i could even get out of my truck. wow. Dan the service writer had the paperwork done in a few minutes and told me his top tech would get right on it. after a 15 minute wait in the waiting area ,Dan came and found me and said they had diagnosed the issue(DEF tank heater) and had already found the replacement part. would i be willing to have them fix it right away? ABSOLUTELY THANK YOU VERY MUCH!!!!. then he proceeded to tell me that there was a special bulletin on the problem and it would be repaired at no cost to me. Dan, you just made my month sir. after pointing me to the restaurant across the street he said he would call in about 2 hours,as soon as it was done. so off i went for lunch and a beverage to collect myself and killed an hour and a half watching baseball highlights. as i was walking back onto the lot, Dan was coming out the service bay to meet me to tell me it was just finished, come on in and sign the paperwork and you can be on your way again. i am blown away by the service i received from lakewood and will be going there again if i am in the market for sure. to be treated like royalty when i am an out of towner and haven't even dealt with them before is a testament to a code of service which has been sorely lacking in most places for far to long. thank you again DAN, and your team. you turned a xxxx day into a good one. More

Merik made me feel like a valued customer I was looking for a car for my 18 year old who is a college athlete. I visited two dealers and was told what I could not get for my money. At La I was looking for a car for my 18 year old who is a college athlete. I visited two dealers and was told what I could not get for my money. At Lakewood Chevrolet, I felt valued. I was approached with a smile. Merik listened to learn of my requirements for the car. He offered me options, asked questions, showed me around the dealership, introduced me to the necessary personnel, offered refreshments, made myself and family feel comfortable and not afraid to ask questions. He is an excellent representative who followed up with me to ensure that my experience was excellent and advised me of all the future customer service opportunities and other matters of interest. He was always smiling, approachable and easy to deal with. Thank you. We cherish this experience. Patricia Hinds More

Experience Review The Sales Group were a treat to work with. The salesman, although new to vehicle sales, was very professional and a pleasure to work with. W. H. Sull The Sales Group were a treat to work with. The salesman, although new to vehicle sales, was very professional and a pleasure to work with. W. H. Sullivan More

Above and beyond, that's how they roll at Lakewood Chevy My experience began when I first spoke with Jacob over the phone, then he entrusted me with his colleague Linda Desjarlais to help me out. We discusse My experience began when I first spoke with Jacob over the phone, then he entrusted me with his colleague Linda Desjarlais to help me out. We discussed a few times over the phone about the vehicle a few days before, then I decided finally to make my trip down from Grande Prairie to Edmonton to meet and discuss in person. My plan was to rent a 1-way car from GP that I would later drop at Edmonton's airport. When I arrived on that day, I was greeted by Linda herself and Jacob. They both knew I drove all this way to come see the car, and they made me feel at home! We saw the car, negotiated one last time (it's in our nature to negotiate the negotiated price already haha), and then advised Linda that I wanted to take the car to my own independent auto mechanic shop for an inspection, which she agreed nicely. We took the car to the mechanic and left the vehicle there for inspection, and Linda drove us back to the dealership where we met the financing team to discuss options. We decided it was best to buy the vehicle cash rather than financing it, so we took our rental which we had and headed to the local bank to get a draft. My experience at the bank was a disastrous one. For multiple reasons I couldn't get a draft for the full amount, and was in a bad situation. I didn't know what to do (I was short $2,000). I called the dealership from the bank, and asked to speak to Jacob, but he wasn't there. So they put me through to Dan Bass, Former CFL SUPER STAR grey cup winner!!! He made my life easier when he told me I can pay with my credit card the balance, that he was able to accommodate me, THAT EASY! It was about 5:30pm when I left the bank and decided to go see the car we left at the auto shop. To our absolute surprise the shop was closed!!!! With the car I wanted to buy stuck there!!!! I absolutely did not know what to do! We went back my wife and I to Lakewood Chevy, we were absolutely embarrassed and did not know what to say. Imagine our situation for a second: my wife and I left that morning, planned to drop off a rental in Edmonton, and drive back the same day with our new vehicle to GP , again all on the same day. Unfortunately we knew things were not going to go as we planned anymore! We saw Linda, and Dan Bass, their reactions were absolutely priceless (hahah) "our car is stuck there? What do you mean". Linda and Dan made miracles happen that evening: -Linda followed me to the airport where I was able to drop off my rental, and drove me back to the dealership, and offered my wife and I one of their own cars so we can get around for the night!!! Above and beyond! Wow. They even helped us find a hotel nearby, and even recommended us a few good restaurants not too far away! It was a very long day for my wife and I, but Lakewood Chevy has Superstars working for them! The next morning we drove back to the Auto mechanic inspection place (gave s*** to the mechanic there haha), got our soon to be new car and drove it back to the dealership. YES it was clean and absolutely flawless! Linda was there, Jacob was there, had a few laughs, paid for the car, took a few pictures with the crew, and we headed back to GP. Bravo Lakewood Chevy! Bravo! Buying a car should always be that easy. Unfortunately some bad car salesmen in the industry really tarnish your role's reputation, they need training from YOU guys! You guys should give them courses on how to treat clients! Again, bravo! Above and beyond is what I got from Lakewood Chevy! Ohhhh and I even got to wear Dan's ring!!!!!!!! Honoured! Thanks Lakewood Chevy! Message to senior management at Lakewood Chevy: when I come back next time to buy another car for my wife, I better see Linda Desjarlais, Jacob Smith, and Dan Bass' s names promoted! Give them a raise! More

Lakewood Chevrolet Just a few words on our experience buying a new car at Lakewood. After touring a number of dealers in Edmonton, looking for a new vehicle, we decide Just a few words on our experience buying a new car at Lakewood. After touring a number of dealers in Edmonton, looking for a new vehicle, we decided to return to Lakewood Chev to seriously begin the buying process. We were greeted warmly when we arrived. Allowed to browse the showroom freely without any 'hovering' sales people. The entire experience from sales to finance and finally delivery, was pressure free and enjoyable. Jim Bell is very knowledgeable in the product and it was a pleasure dealing with him. Barry & Donna More

Smooth and friendly service. I came to Lakewood to see Chris and what he could offer me for a used truck. I was surprised to see how quickly and easily the process was for me to h I came to Lakewood to see Chris and what he could offer me for a used truck. I was surprised to see how quickly and easily the process was for me to have a truck within an hour. Now, both my dad and I have trucks bought from Chris that we couldn't be happier with. The whole staff at Lakewood is friendly and focused on getting you the right vehicle and making sure everything is to your satisfaction. My experience at Lakewood included meeting Jacob and Erin along with Chris. And I would definitely recommend going to see them for getting a vehicle. More

A very good place to buy a car This dealership was recommended to me by a co-worker and I found the experience relatively painless. Everyone seemed most anxious that I got as close This dealership was recommended to me by a co-worker and I found the experience relatively painless. Everyone seemed most anxious that I got as close to everything I asked for as they could at a fairly good price. More

Erika is always friendly and willing to do whatever it takes to make us happy customers. She goes the extra mile. Thanks Erika...we will be back! is always friendly and willing to do whatever it takes to make us happy customers. She goes the extra mile. Thanks Erika...we will be back! More

Great doing business with Lakewood. Using them for 17 yrs Bought a Cavalier there 17 years ago and always used them for servicing and stuff. When I bought the new Spark I was surprised at all the features and Bought a Cavalier there 17 years ago and always used them for servicing and stuff. When I bought the new Spark I was surprised at all the features and loved the fact everything was done to expedite the ownership. I hate paperwork and all the detailed crap. Love it when I just pay the money and everything is done. Great group of people to deal with. More