Key West Ford Sales Ltd

"Excellent Experience" Purchasing a vehicle with Michael was a great experience. He was clear and informative; providing me with all the crucial information that I needed to Purchasing a vehicle with Michael was a great experience. He was clear and informative; providing me with all the crucial information that I needed to make my purchase. He was consistently responsive and helpful in answering any questions. His friendly and down to earth personality did not make me feel pressured into. More

Outstanding We were really pleased with Tyler, our salesperson. He was friendly and very helpful in finding the truck we wanted. We were really impressed with h We were really pleased with Tyler, our salesperson. He was friendly and very helpful in finding the truck we wanted. We were really impressed with his knowledge of every detail of the truck in our test drive and answered every question we had . He has followed up with many emails to make sure we were happy and we feel very comfortable knowing that he is there for any questions that were may have.We highly recommend Tyler. More

Upgrade purchase of Ford Flex My experience with Ryan was absolutely excellent. Ryan went above and beyond in helping my wife and I to upgrade to a newer year of the Flex. Meetin My experience with Ryan was absolutely excellent. Ryan went above and beyond in helping my wife and I to upgrade to a newer year of the Flex. Meeting all of my specific requests without any hesitation. Ryan was a pleasure to work with and I would recommend him specifically to family and friends who are looking for vehicles. More

great experience Marc helped us out and found the perfect truck for us. I will recommend this dealership to friends and family by far. We love our truck Marc helped us out and found the perfect truck for us. I will recommend this dealership to friends and family by far. We love our truck More

An exceptional experience Kory is a knowledgable salesperson whose positive approach and attention to detail assisted us greatly in our search. We were appreciative of his easy Kory is a knowledgable salesperson whose positive approach and attention to detail assisted us greatly in our search. We were appreciative of his easy going manner and his follow up to get us the service we required for our vehicle. We were particularly impressed with his consistent efforts on our behalf as they were needed. We would highly recommend Key West to friends. More

friendly and accommidating Kory Cambel listened to what I wanted in a vehicle and matched me up with the perfect one. Would definatley recommend this place to anyone who is look Kory Cambel listened to what I wanted in a vehicle and matched me up with the perfect one. Would definatley recommend this place to anyone who is looking for a vehicle. More

Very easy and injoyable Was very impressed with my salesperson Tyler Birdsell answerd all of my questions with nollage and understanding. Had a follow up meeting with Jag Dhi Was very impressed with my salesperson Tyler Birdsell answerd all of my questions with nollage and understanding. Had a follow up meeting with Jag Dhillon found him very helpful as well. Also found Ivan Matuilk easy to deal with and his understanding of my needs. Thought Michelle Kellough was very proffional and very nice to deal with, Over all a very good experience. More

Bad Experience Cheated me on my trade in. Gave me less than book value claiming they couldn't possibly make any profit if they gave me more, then put it on their lot Cheated me on my trade in. Gave me less than book value claiming they couldn't possibly make any profit if they gave me more, then put it on their lot for $5000 more than they gave me! Over 33% markup! No profit there. Lied to us and made promises they refused to keep. Was promised by three different people- parts and accessories AT COST. Then after deal was done it was "We meant employee prices, Nobody gets anything at cost"! A month later and I still haven't received a copy of the invoice for those accessories, so I can't even verify what they charged me! Customer care wanted me to wait a month after purchase to have those accessories installed. Said they couldn't possibly get me a loaner sooner than that. Went over their head and got it in after a week. Had paint protection put on. Everyone I've talked to in the industry says this needs to be re-applied at least every two years. Asst. manager told me it was a onetime application. As he was telling me this another employee walked up and said it was "as often as needed". Asked for clarification in writing. Still haven't got it. Love the new truck, Hated the whole sales experience. STAY AWAY FROM THIS DEALERSHIP!!!!! More

just purchased a used f 150 I would like to thank Marco for the time and effort he expended in helping me find the right vehicle for the right price. He was professional, committ I would like to thank Marco for the time and effort he expended in helping me find the right vehicle for the right price. He was professional, committed and pleasant to work with, I will certainly recommend him and Key West to any of my friends who are in search of a vehicle and I would certainly return, Thank you Marco. G Molinari Burnaby BC More

Great experience Thanks to Tyler Birdsell for finding the truck for me. I was very impressed with the service and will always recommend the team at Key West. Thanks Thanks to Tyler Birdsell for finding the truck for me. I was very impressed with the service and will always recommend the team at Key West. Thanks again Tyler, you were great and I love my new ride! More