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Kelowna Chevrolet

Kelowna, BC

4.6
783 Reviews
Let the auto professionals at Kelowna Chevrolet Inc. handle your car, truck or SUV. Our experts are located in Kelowna, BC, and are easily accessible from HWY-97. Our dealership offers sales, service, and parts for all the chevy models. We welcome not only those looking for a Chevrolet dealer near Kelowna, BC, but also any driver from Vernon and Penticton area. We put our customers first, so you know you'll drive away happy.
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2350 Highway 97 N

Kelowna, BC

V1X 4H8

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Showing 783 reviews

February 20, 2017

Excellent Customer Care We had an excellent experience at Kelowna Chevrolet. We were welcomed with friendly and courteous care and service and our interests and concerns wer More

by mcgates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Braumberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Andres, Leila Gaudon
Mar 06, 2017 -

Kelowna Chevrolet responded

Thank you for taking the time to give us your rating! I want to tell you that clients like you are also a pleasure to deal with, from the moment you stepped into the dealership, you were pleasant all around! I enjoyed talking with both of you, and as I am a bit of a car junkie, I especially like the talk about your old Corvette. I look forward to many years of not only a relationship through the dealership, but outside of it as well. Clayton Andres

February 15, 2017

quick and easy one-stop shop Brent Frith kept us in the loop and worked with us to make sure we were happy with our purchase. Worked through a miscommunication with ease. More

by wrotethatshit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Muise
February 14, 2017

Service I drive a 2013 Black Diamond Avalanche, had an issue with my stereo, although I thought it was under warranty it was not. Al Campbell as very helpful More

by JMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Spark, Allan Campbell
February 14, 2017

Crooked service department Went in for an oil change and an ECM code for a brake position sensor. I was told that I didn't have that problem, instead I left with a $1300 quote f More

by PissedOffWoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Gunn, Allan Campbell
Mar 06, 2017 -

Kelowna Chevrolet responded

Upset Woman, After reviewing all emails sent back and forth, I have come to the conclusion that there was a major breakdown in communication on our part. You brought the vehicle in with a code that you instructed our service writer to look into, which must have either been obtained yourself or received from another location that deleted the code when they scanned it as our system could not pick up that code again. We were not able to complete the diagnosis and repair on the brake positioning sensor (code provided), and for that I apologize. The code we did pick up was a lean code, which we did some quick follow up to and found that there was an incorrect air filter installed (we replaced with the proper one) and since it was an easy check, we also checked the PCV return valve and found that it may have also been what triggered the lean code. This is where I believe the miscommunication occurred. I believe that our service writer said that something needed to be done, that may not have. This I cannot be sure of as we could not verify how that issue was explained. It should have been explained that the air filter likely caused the lean code and to watch for the engine light to make sure it didn't come back on, and if it did, then we would likely have to go ahead with the work quoted. Again, I apologize for the confusion. I have to believe that in no way shape or form, my staff would have tried to take advantage of you, or anyone for that matter. I am sorry that you left here with a feeling that we were trying to steal from you. I wish you many years of trouble free driving and a healthy and prosperous 2017.

February 12, 2017

Bad review I wrote gone and so are all others I've read ! This place is the worst place I've ever gone to purchase a car ... basically the staff wouldn't even show me a vehicle unless I qualified for their fi More

by Deanna Arnison
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure the name of the guy I dealt with
Feb 14, 2017 -

Kelowna Chevrolet responded

Deanna, First and foremost, I want to apologize, for what in your review, appears to be a gross incompetence on our part. Sometimes staff do not understand what processes are a non negotiable and what are, in this case, I do train my staff and managers to ask if a client would like to be pre-approved for credit to assure they would get the best rates and programs that their credit would secure for them, and if the client does not want to, it is not an issue at all, and they should continue along with the sale. Second, I appreciate all the reviews, including negative ones. I am a firm believer in you either win or learn (not lose) with all opportunities. Lastly, I do remember your review, and actually thought I had responded to it as well, but when I looked into our history of reviews, I couldn't find it either. As the General Manager of the store, I am the only one who has access to the review page, and Dealerrater, from what I can tell, doesn't give the ability to delete negative reviews (if they do, I have never done so). I wish you many years of trouble free driving with your Nissan Sentra and I am glad you received great service from that dealership. I will also use your review for training purposes with my sales staff. Respectfully, Clayton

February 10, 2017

My first car I went to this dealership not knowing a thing about cars. Sadly my credit was good enough for a car that I wanted at first, but lucky the good people More

by JohnnyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Clayton Andres, Tim Muise, Kelly Cherneski
Feb 11, 2017 -

Kelowna Chevrolet responded

JohnnyH Thank you for taking the time for the review! We appreciate the business and the kind words. We hope that your new vehicle gives you many years of trouble free driving.

February 08, 2017

Amazing experience from start to finish. Professional, casual, efficient and speedy. Thank you to Kris, Brent, Tim and Crystal. I love my new 2016 Trax. More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal - insurance, Kris Andres, Brent Thors, Tim Muise
February 08, 2017

friendly Everyone from the girl at reception to the parts guys were very friendly. Michael didn't pressure me or make me feel uncomfortable at all. Bit of a lo More

by Frankie Carbone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Frances, Susan Walker, Dan Currie, Bruce Waldron, Brent Thors, Tim Muise, Allyson Bornau
January 28, 2017

Buick LaCrosse The length of my two test drives may have set a new record but Brent Frith was very calm and understanding. He gave detailed instructions on the comp More

by ATC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Muise, Kelly Cherneski
January 18, 2017

Patience I have pondered the purchase of a new truck for months, dealing with the same salesman every time. Not once did he seem frustrated or felt I was wasti More

by Black beauty 1500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Frith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gunn, Kelly Cherneski
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