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Kelowna Chevrolet - Service Centre

Kelowna, BC

3.9
51 Lifetime Reviews Review Dealership

51 Reviews of Kelowna Chevrolet - Service Centre

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January 19, 2021

"James was great in helping me find my vehicle l needed..."

- Darlene kohout

James was great in helping me find my vehicle l needed for work. He was always willing to get the answers that l may have and got back to me in a timely matter. The people l talked to were friendly and extremely nice. The dealership is clean. Great job everyone. I love my Chevy..

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Recommend Dealer
Yes
Employees Worked With
Other Employees : James Bulford, Dave Scherk
Jan 25, 2021 -

Kelowna Chevrolet responded

Thank you for the review, Darlene!

July 08, 2020

"Helpful dealership! Emily helped me when I could find no..."

- ashchevy

Helpful dealership! Emily helped me when I could find no one across a very far distance to do so! Recommended for genuine service! Thank you

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Recommend Dealer
Yes
Employees Worked With
Jul 16, 2020 -

Kelowna Chevrolet responded

Thank you so much, Ash! You made Emilie's day :) We're very lucky to have her on our team!

May 07, 2020

"Due to everything going on and having a young child I..."

- Selina

Due to everything going on and having a young child I didn't want to have to go the dealership, but needed my tires swapped out. Scott arranged to pick up and drop off my vehicle. The service was perfect and easy!!

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Yes
Employees Worked With
Jul 27, 2020 -

Kelowna Chevrolet responded

Thank you for the excellent feedback, Selina! Scott and the entire Service Team are incredibly focused on the safety and satisfaction of their customers. Thank you for your trust and business! Have the best day :D

May 07, 2020

"Don't listen. Told Scott specifically I needed a service"

- dave

During my previous (almost 2 hr) visit instead of doing the regular servicing that I had booked they spent all the time checking to see if work needed doing for a recall. At the end having found out the service was not done I went to SCOTT to ensure that they would get it done on my next visit to perform the recall work. Having been given an appointment to get a recall done on my 2018 Volt now that the parts came in, I reminded them that originally needed a service, which they had ignored and to make sure it was booked. Upon taking the car in I checked to make sure it would get done. THEY HAD NO RECORD OF IT. TOO CONCERNED ABOUT MAKING MONEY OFF A JUICY 12hr RECALL JOB !!!!!!! The VOLT is excellent. Their computer systems, and some of its operators stink. Dave Shaw

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Recommend Dealer
No
Employees Worked With
April 30, 2020

"Oil change gone bad!"

- phippen

Had an appointment for a oil change on a ZR2 Colorado. Everything went good until I drove off, then the vehicle smoked, when took off from the light, the smoke was the size of a house. Pulled over, oil leaking all out of the air cleaner. Turned out they didn’t drain the old oil out and just filled up with 6 litres of new oil. Filled everything full of oil, air cleaner and in takes. Luckily I didn’t go far or could have blown seals out.They did tow vehicle back and where apologetic, but took about 5 hrs of my time to sort out.Not very professional and won’t go back.

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Recommend Dealer
No
Employees Worked With
April 14, 2020

"Don't listen too well"

- dave

The last scheduled service for my Volt was not done because all that was noted for the visit was a rattle in the door that I also wanted looking at. After almost 2 hours, I was informed my car was ready, they couldn't find the almost constant rattle - again - and had spent most of the time checking for a recall issue of a chaffing cable that I was not informed about. To my amazement the scheduled maintenance was not even done!!! The last (1 hr) maintenance took 3 hours due to schedule bungling. During the last 2 years I had repeatedly been getting emails with the dealer trying to sell me a new truck. I hate trucks, and have told them on a few occasions, even replying to emails about this. Apparently I was in their database as having bought a truck??? When I bought the vehicle the finance lady was very aggressive trying to up sell insurance/warranties to me, almost to the point of lying. It really turned me off.

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Recommend Dealer
No
Employees Worked With
May 07, 2020 -

Kelowna Chevrolet responded

Hello Dave, we're very sorry to hear that your experience with us has been anything less than excellent. There have been many changes within the dealership with staffing and procedures, due to the current pandemic and we've clearly failed to give you the attention you deserve. For that we are truly apologetic. Thank you very much for taking the time to provide us your feedback. We are always striving to be better and that wouldn't be possible without customer feedback. We'd love an opportunity to try to make this right for you. Please email us at csauve@kelownachev.com. I would also like to double check that your account information has been updated accordingly and you don't receive any more marketing regarding a truck you never owned. Thank you once again. Health and Happiness to you <3 The Kelowna Chev Team

January 30, 2020

"Poorest Service Ever Received and Overpriced"

- bmitchell

This "Consultant" advised roughly 1-hour to complete a recall N192261050 "reprogram the brake system software" and diagnose back-up beeper failure. Received vehicle back 5-hours later and overcharged $340.13 for replacement of beeper. This consultant is very evasive when asked direct questions and disregarding toward customer.

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Recommend Dealer
No
Employees Worked With
October 10, 2019

"Excellent, attentive and helpful."

- klepape

Fixed a difficult electronic problem in a perfect and timely fashion, accommodating my special needs as I came from out of 4 hours town to have this done. Tanks again to Allan, Matt and Derek. And Albert, the best shuttle pilot in the galaxy!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Allan Campbel, Albert Ee
September 03, 2019

"Over the TOP"

- Hotwire Electric Ltd.

Needed my tires installed they they SOLD me "TIRES @COST" and they were BOOKED ... And they fit me in !!! Thank you Gang!!!! Rob@ Hotwire Electric Ltd.

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Yes
Sep 18, 2019 -

Kelowna Chevrolet responded

Thank you Rob for the excellent review! It's always a pleasure to work with you :D Have the best day! -The Kelowna Chev Team

August 28, 2019

"Mix-up solved timely and effectively"

- seirra2017

Jordan was great to work with in the service department. Understanding to my point of view and able to remedy the situation quickly. He took the time and understood where the error happened and how it happened.

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Recommend Dealer
Yes
Employees Worked With
Sep 18, 2019 -

Kelowna Chevrolet responded

Thank you very much for the stars and feedback! We're so glad that the situation was resolved quickly and efficiently. Jordan is a fantastic Service Advisor and we're super grateful to have him as a part of the Kelowna Chev Team. Have the best day! -The Kelowna Chev Team

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