Jim Pattison Toyota Victoria

we,my wife and me ,aprreciated the business qualities of Mr. kenny Kennedy and Mr.RIkk Nieuwenhout.They have shown great professionalism in their contact with us while remaining respectful. Mr. kenny Kennedy and Mr.RIkk Nieuwenhout.They have shown great professionalism in their contact with us while remaining respectful. More

My wife and I were on the market looking for a new sedan. After plenty of online searches and vehicle comparisons, we just had to look at what Lexus was offering. Once we arrived at the dealership, we bega After plenty of online searches and vehicle comparisons, we just had to look at what Lexus was offering. Once we arrived at the dealership, we began looking at the used inventory while working our way into the new models. Shortly after our arrival, Don Brister approached us to ask how we were making out and if there were any questions. We provided the usual response of "just looking" and were pleasantly surprised when we were actually provided plenty of space to look around the inventory without having someone breathing over our shoulders and making us feel uncomfortable. Don offered us coffee or beverage and extended an invite into the dealership when we were ready. Once we finished looking around the lot, we made our way into the dealership. Its a beautiful showroom that really expresses the quality and class which Lexus aims to achieve. Once inside, Don made us feel very comfortable and gave us answers to all the questions we had. We made multiple trips to the dealership before finally deciding on a vehicle and each time we arrived at Lexus the level of service provided was outstanding. Upon arriving and being welcomed back, we were always offered to take a vehicle for a test drive to ensure we understood the product completely. It definitely helped. Once we decided to go with the new ES 350, the rest of the process was a breeze. They really made us feel appreciated and clearly explained all the necessary details during each step. When the day came for us to pick up the vehicle, it had been all polished and shined up for us and was waiting in the middle of the showroom floor. Nice touch. One of the biggest irritations that I come across when vehicle shopping is the annoying salesman that never goes away. We didn’t experience any of that during our visits and it was definitely appreciated to be treated with respect rather than an idiot like we have at other dealerships. I can already feel the high level of quality and craftsmanship that goes into each vehicle and better understand the reputation that Lexus is known for. We are looking forward to years of worry free driving. Overall, it has been a great experience and we couldn’t be happier with our new ES 350 w/ Technology package. When the time comes for our service visits and eventually a new model, we will look forward to working with Metro Lexus. A big thank you to Don and the rest of the Lexus Team!! Kim & Kyle Hawkins More

We recently bought a Nissan Quest from the Metro Lexus Toyota Victoria dealership. During the entire process, our salesman Steve (Boulay) went over and above to provide excellent customer service. He was Toyota Victoria dealership. During the entire process, our salesman Steve (Boulay) went over and above to provide excellent customer service. He was straightforward and honest about the vehicle; no hokey pokey. When we bought the van, Steve gave us a 30-day verbal warranty that they’d stand behind the vehicle; if there was anything wrong, they’d sort it out. As it turned out, there was something minor that needed to be fixed and true to his word, they fixed it. Steve (the Manager) was also instrumental in sorting everything out. The car has been running beautifully ever since. Steve’s commitment to providing excellent customer service is exactly the kind of quality that will bring people back to both him and the dealership. We are very happy with our experience there and would heartily recommend both Metro Lexus Toyota and Steve Boulay. Thanks to Steve and Steve! More

Ferdie Roxas was my sales representative and overall the new vehicle purchase exceeded my expectations. Everybody was friendly and personable including the sales manager and finance. new vehicle purchase exceeded my expectations. Everybody was friendly and personable including the sales manager and finance. More

Ferdi is the man with the master plan!!!! I felt totally at ease the whole time!!! Ferdi knew what my overall goal was when buying the 2013 Matrix and he got me to that goal seamlessly. Thanks Ferdi for y at ease the whole time!!! Ferdi knew what my overall goal was when buying the 2013 Matrix and he got me to that goal seamlessly. Thanks Ferdi for your professionalism and expertise. :) More

Buying my first car was getting extremely frustrating until I walked into this dealership and into the office of Ferdie and Rikk. These guys went above and beyond to make this a fantastic experience for until I walked into this dealership and into the office of Ferdie and Rikk. These guys went above and beyond to make this a fantastic experience for me. I walked out that day with a brand new Corolla and I am a very happy forever customer! Thanks guys! More

Buying a new car was never so easy thanks to Ferdie and the staff at Metro they answered all my questions and made sure I left satisfied with the car I bought. I definitely recommend them to anyone looking the staff at Metro they answered all my questions and made sure I left satisfied with the car I bought. I definitely recommend them to anyone looking to buy a new car at a great deal! -Mike More

Wasn't expecting to buy a car the first day I went looking, however partly due to the information and assistance Al provided I believe I was able to find a good deal and a safe and comfortable vehicle looking, however partly due to the information and assistance Al provided I believe I was able to find a good deal and a safe and comfortable vehicle. Looking forward to taking my first road trip in it real soon. Thanks for all your help Al! More

Steve Boulay in an excellent Sales Rep at Metro Victoria. He has fantastic customer service skills and made the whole process smooth and stress-free. I was pretty set on the vehicle I was purchasing so Ste He has fantastic customer service skills and made the whole process smooth and stress-free. I was pretty set on the vehicle I was purchasing so Steve ensured it was clean and sparkling in the lot when I arrived. He was very attentive to me and I never felt pressured. I came over from Vancouver for the day and Steve was waiting at the ferry terminal to pick me up and drive me to the dealership. I would recommend Steve to any of my friends or family shopping for a used car. More

I was thrilled with the service I received at Metro Lexus Toyota. Ferdie's customer service was exceptional. He made me feel like I was chatting with a friend rather than negotiating with a salesman. I have Toyota. Ferdie's customer service was exceptional. He made me feel like I was chatting with a friend rather than negotiating with a salesman. I have always been happy with the service I receive at Metro Lexus Toyota and this lease renewal went perfectly. More