Jim Pattison Toyota Victoria

I bought my Corolla from this dealer and have always had it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car back in terrible condition. It was making a noise and vibrating as soon as I drove it out of the Toyota service center. I went back after an hour, but unfortunately, it was closed. I texted Toyota to describe the issue. Scott replied, asking me what kind of noise it was and at what speed it occurred. I replied and gave him the details, but then there was radio silence. I tried my car again, and everything got worse: the noise and the vibrations amplified. I texted again, but still no response. I called, and a lady kindly told me it would be best if I came in. I went in and met with Scott, who tried to convince me that the noise and vibration were probably caused by stones stuck in the tire treads. I was so stunned that I froze! What incompetence. He doesn't want to take the car to check it out and asks me to come back the next day. I point out that it's probably not safe to drive a car that makes noise and vibrates. Apparently, he didn't care! (Since he wasn't the one at risk!!! It's someone else's car and life!) We checked it ourselves at home: broken hubcaps, poorly positioned, and loose bolts. We hope that's all there is to it and that there is no other damage. The negligence of those who worked on my car and Scott's lack of professionalism are disconcerting. Disappointed for life! Deserves 0 stars.....Zero --------------------------------------------------------- Update: October 3rd, 2025 I am here to express my gratitude to Gary P., the general manager, for his exemplary efforts in addressing and rectifying the issues caused by the service provided by those responsible for service 2 on my Corolla. Additionally, gratitude is extended to Dan for implementing Gary P.'s recommendations. Gary's and Dan's attitudes and professionalism contrast sharply with Scott's. My car now looks the way it did before it was mistreated during Service 2. In fact, it looks even better! From September 23rd until today, I felt like I was driving a diesel engine, a lawn mower or, worse, a jackhammer. Today, I went out in the evening to take it for a test drive. I recognize my Corolla. I'll keep an eye on it over the next few weeks and months. But I think (and hope) that everything is back to normal. Finally, I'm keeping my fingers crossed that Scott will be forced to attend training on mechanics and customer service. :) From zero stars to four stars (Not five stars because I'm still bitter about Scott). (Gary, keep an eye on him!) Regards, Meriem ------------------------------------------------- Update: October 17th, 2025 I didn't think I'd be back so soon with an update. Unfortunately, the noise and vibrations have gradually returned. We're back to square one, and the problem remains. + I haven't heard anything about the replacement hubcaps! Can you guys really be serious about your customers' issues, especially when you are the ones causing them? Stars dropped to 1! More

I bought my Corolla from this dealer and have always had it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car back in terrible condition. It was making a noise and vibrating as soon as I drove it out of the Toyota service center. I went back after an hour, but unfortunately, it was closed. I texted Toyota to describe the issue. Scott replied, asking me what kind of noise it was and at what speed it occurred. I replied and gave him the details, but then there was radio silence. I tried my car again, and everything got worse: the noise and the vibrations amplified. I texted again, but still no response. I called, and a lady kindly told me it would be best if I came in. I went in and met with Scott, who tried to convince me that the noise and vibration were probably caused by stones stuck in the tire treads. I was so stunned that I froze! What incompetence. He doesn't want to take the car to check it out and asks me to come back the next day. I point out that it's probably not safe to drive a car that makes noise and vibrates. Apparently, he didn't care! (Since he wasn't the one at risk!!! It's someone else's car and life!) We checked it ourselves at home: broken hubcaps, poorly positioned, and loose bolts. We hope that's all there is to it and that there is no other damage. The negligence of those who worked on my car and Scott's lack of professionalism are disconcerting. Disappointed for life! Deserves 0 stars.....Zero --------------------------------------------------------- Update: October 3rd, 2025 I am here to express my gratitude to Gary P., the general manager, for his exemplary efforts in addressing and rectifying the issues caused by the service provided by those responsible for service 2 on my Corolla. Additionally, gratitude is extended to Dan for implementing Gary P.'s recommendations. Gary's and Dan's attitudes and professionalism contrast sharply with Scott's. My car now looks the way it did before it was mistreated during Service 2. In fact, it looks even better! From September 23rd until today, I felt like I was driving a diesel engine, a lawn mower or, worse, a jackhammer. Today, I went out in the evening to take it for a test drive. I recognize my Corolla. I'll keep an eye on it over the next few weeks and months. But I think (and hope) that everything is back to normal. Finally, I'm keeping my fingers crossed that Scott will be forced to attend training on mechanics and customer service. :) From zero stars to four stars (Not five stars because I'm still bitter about Scott). (Gary, keep an eye on him!) Regards, Meriem ------------------------------------------------- Update: October 17th, 2025 I didn't think I'd be back so soon with an update. Unfortunately, the noise and vibrations have gradually returned. We're back to square one, and the problem remains. + I haven't heard anything about the replacement hubcaps! Can you guys really be serious about your customers' issues, especially when you are the ones causing them? Stars dropped to 1! More

Not a happy camper today. I booked a simple oil change and brake flush over a month ago and when I arrived at the appointed time I was told it would take 3-4 hours to complete I booked a simple oil change and brake flush over a month ago and when I arrived at the appointed time I was told it would take 3-4 hours to complete. I was expecting 1-2 hours. Things have been getting worse for me as far as getting appointments and waiting around for the service to be completed the last several times I have had my car serviced at this dealership. I am a snowbird and can compare this with how I am treated at the Toyota dealership I regularly use in Henderson Nevada. I ended up leaving without getting the service done having wasted over an hour of my time, and will instead get the service done down south in another few weeks. In Henderson the wait time will probably be less than 1 week, and they provide a complimentary shuttle to take me home and pick me up if I don't want to wait the 1-2 hours it is likely to take. This is not a knock on my extremely reliable Toyota RAV4. I will still buy my new RAV4 from this location because to date my experience with their sales department has been excellent. I am going to see if I have better luck with the service department in Duncan next time my car needs servicing even though it adds about 15 extra minutes to drive their instead of to downtown Victoria. I would not complain if the Victoria service department had informed me that there would be an extended wait time today and would I like to rebook. In fact I would have given them an attaboy and 5 stars. More

The service team and Norm/Service technician have indeed restored in the Toyota brand name. Have been a loyal customer for more than 40 years. Have had a few negative experience with various Toyota service restored in the Toyota brand name. Have been a loyal customer for more than 40 years. Have had a few negative experience with various Toyota service centers in western Canada and started losing faith in the brand. But Norm and the folks at Jim Pattison were able to change all that. I’ve bought a brand new 2023 Venza Hybrid XLE in Alberta. In the first year, it started giving some minor concerns, but every time I took it in to have it checked out, they always had excuses for everything I told them. I was tired of their attitude and stopped asking for help since it was more aggravating than fixing those minor concerns but this time, the concern was more serious. A phone call to JPToyota, Chris assured me that it was covered under warranty. Although they were very busy, these folks told me that reheat could fit me in with a quick inspection rather leaving the car for the day. They made time to see my car for a quick prognosis by Norm/the service advisor and as soon as he pinpointed the problem, he quickly had the parts ordered and replaced the defective parts within 2 days. Amazing job. Since he learned that we are one family car and just moved here from Alberta and needing a mode of transportation, he arranged to have the defective parts replaced with minimal time loss or additional car to use while it was in repair. I appreciated the fact that there were no down time involved except the time they needed to replace the parts which took about an hour or so. Great work all around from these folks. You guys deserved a big KUDO from me. Without this positive experience, I will probably look to other brand name for a future vehicle. Your team have made Toyota proud. This is a ten out of ten review for you all. THANK YOU. More

bought my used 5 year old Matrix from JP Toyota and got extended 5 year warranty due to very low mileage. I took it in twice a year for the oil change and check up then also bought winter tires with tire extended 5 year warranty due to very low mileage. I took it in twice a year for the oil change and check up then also bought winter tires with tire storage and switched them out during the twice annual service. Even fell for their, "oh, its time to have this (not needed) service done....once. Every single time, in the semiannual service, they said they checked the spare tire and confirmed it even when I questioned them on it. Move up 5 years when I am out of town and get a flat due to a nail and then find out that my spare is nearly flat as well, having been neglected for many years. Worse was, my tires were not technically safe to drive on as cracking between the treads was apparent on all four summer tires. On top of that, during one recall, there was a piece of plastic (broken from something) left in my cup holder compartment and I then realized I couldn't move the driver's seat back as much as I could previously. When I asked the service department about that all they claimed that it must have been found within my car in the cleaning. That is why I stopped having my car serviced as JP Toyota. Service support is horrible. The car is great, but I won't be returning to JP Toyota for its replacement or any service, ever again. More

Sales staff display a sense of entitlement. You are going to pay the full sticker price and we are going to give you 60% of you vehicles value in trade, and you are going to like it! Take your You are going to pay the full sticker price and we are going to give you 60% of you vehicles value in trade, and you are going to like it! Take your hard earned money to a Dealership that respects your business. More

Purchased a 2022 Toyota Corolla Cross. ....XLE......Grateful to Nick, Jessie, and Serge for this meticulous transaction and follow up...and attention to detail...FIVE STARS !...and price... ....XLE......Grateful to Nick, Jessie, and Serge for this meticulous transaction and follow up...and attention to detail...FIVE STARS !...and price... More

Thanks Nick for finding us the most perfect SUV. You made the whole process start to finish easy and very smooth. We can't wait to take our first road trip! I highly recommend Nick to anyone lookin You made the whole process start to finish easy and very smooth. We can't wait to take our first road trip! I highly recommend Nick to anyone looking for a vehicle at Toyota. More

I recently purchased my vehicle from Robert and Giles. My online search led me to JP Toyota (Victoria) where the photos showed an excellent option. On arrival I could see it far exceeded my expectations My online search led me to JP Toyota (Victoria) where the photos showed an excellent option. On arrival I could see it far exceeded my expectations - it was in impeccable condition, had low kms and was ready for a new owner. Everything was clearly laid out - from start to finish, including my very first questions on their web site. They made this purchase one of the most straightforward ones I've ever encountered. I'd highly recommend the team at JP Toyota (Victoria). Thank you from a grateful customer. More

I recently purchased a used vehicle from Aaron Ehman and he was professional, transparent, honest and responded in a timely manner to all my questions. Aaron also kept me informed at every step of the proce he was professional, transparent, honest and responded in a timely manner to all my questions. Aaron also kept me informed at every step of the process, which I appreciated. I would highly recommend seeking Aaron out if looking to purchase a vehicle from Jim Pattison Toyota Victoria. The caveat to my review is my experience with the Financial Services Manager (Giles). He should take a page out of Aaron’s book as it relates to Customer care. Anyone purchasing a vehicle from your business should be treated respectfully rather than in a bullying, condescending and dismissive manner because one does not get what they want in the deal made. Thank you. More