Islington Chrysler Dodge Jeep Ram FIAT

New Vehicle Purchase Simply put, first class service from the entire team. Began with a very courteous follow up to an email enquiry from the reception attendant and then Simply put, first class service from the entire team. Began with a very courteous follow up to an email enquiry from the reception attendant and then a more detailed follow up from Larry Wilson. Up until the point I entered the dealership I had several miserable experiences although Larry, Jordan, Umar and the rest of the team more than made up for that (including the service team who made a point of taking the time to discuss the service schedule with me - even though they were very busy and I won't be due in for months). A little clarity required on a couple of points and too much to go into detail here although suffice to say that the team (with Larry my point person) made sure that the issue (a minor one at that) was resolved and that I was kept happy on that issue and at all times. Over the moon with the service and would recommend the dealership and the vehicle in a heartbeat. Your loss BMW, Toyota (less expensive doesn't make up for inadequate customer service), Land Rover (yes they do sell themselves....just not to me), Mercedes, Lexus. Steve D More

Helpful and Friendly Staff is friendly, attentive and strive to meet customer expectation. Very efficient in their process with relatively quick turn around. They were all Staff is friendly, attentive and strive to meet customer expectation. Very efficient in their process with relatively quick turn around. They were all helpful when choosing the right car and features. More

Pleasant Overall experience was great, yet there were a few key features which were both unclear and "Not" included with my vehicle purchase. If I took longer Overall experience was great, yet there were a few key features which were both unclear and "Not" included with my vehicle purchase. If I took longer to make a decision, I would most likely get exactly what I was looking for without any unnecessary disappointment. I only have myself to blame since Both Rob Valeri and Umar Butt would surely have no problems addressing my concerns. More

Unprofessional, The vendors there are not helpful, they are to lazy to take you in a drive test, because they may think they will lose more costumers when they are ou The vendors there are not helpful, they are to lazy to take you in a drive test, because they may think they will lose more costumers when they are out, losing commissions for other co-worker. When you enter in contact with the finance department or with vendors, they seem lost, they promise what cant be done.. Still got issues with this guys. Treat your costumers with pride on what you do and be helpful, otherwise just quit, remember bad reviews scare potential and even existing customers away. More

Efficient with warm staff I live in Thornhill but continued to deal with Islington Chrysler for vehicle purchase and service because of the efficiency and warmth of the staff. I live in Thornhill but continued to deal with Islington Chrysler for vehicle purchase and service because of the efficiency and warmth of the staff. They also have a roomy and clean waiting area. The new showroom is also worth exploring. I've brought friends to this place and they also purchased their vehicles here because of the great deals. More

Unprofessional The sales team, esp. the manager was unprofessional. They called me twice. The first time no one attended for 30 min. They apologized and called me ag The sales team, esp. the manager was unprofessional. They called me twice. The first time no one attended for 30 min. They apologized and called me again offering a good deal. But when I went back they retracted their deal and displayed an uprofessional attitude. Went to another Dodge dealer. Distinctly better service. Would not recommend this dealership to anyone. More

Excellent Service Islington Chrysler Jeep helped me locate a Jeep Altitude, which is difficult to find at any dealership, and we negotiated at a great price. Salesman R Islington Chrysler Jeep helped me locate a Jeep Altitude, which is difficult to find at any dealership, and we negotiated at a great price. Salesman Rob Valeri was very helpful from the fist day I met him, he helped tack down a Jeep Altitude and called me when it arrived, If you are looking for a great deal on a vehicle Rob is the guy and Islington Chrysler is the place. More

My new Jeep The dealership greets you and then lets you wander around the showroom without a sales consultant following your every move . I liked the low pressur The dealership greets you and then lets you wander around the showroom without a sales consultant following your every move . I liked the low pressure sales approach at the dealership . When I finally decided which vehicle I was interested in the sales consultant was professional , friendly and answered any questions I had . More

Had to chase them, but got a deal These guys are nice although quite disorganized. Had to chase sales manager (JJ) and when I finally just went in after unreturned calls, I got a diffe These guys are nice although quite disorganized. Had to chase sales manager (JJ) and when I finally just went in after unreturned calls, I got a different sales rep (Sue). All nice people but you wonder how they can sell cars when not very efficient. I made it easy for them as I knew the car I wanted and they happened to have one in stock...I suggest going to another Chrysler dealer to compare the prices. The business manager (Umer) was smug but not pushy...overall not a bad experience until I got home and noticed I didn't get a spare tire. Could've done without the sales pitch on Chrysler caring about the environment. LOL. Too funny. More

Buying New Car I new the car I wanted and chose it online from inventory, having test drove a similar model at another dealership. I would have bought at other deale I new the car I wanted and chose it online from inventory, having test drove a similar model at another dealership. I would have bought at other dealership but this particular model was not in stock there. They offered me a slightly better biweekly rate at other dealership, $5 less biweekly. Sue filled in the paperwork for me. She was extremely friendly, and efficient, very approachable. I would come to her again. Gabe Pinto was the business manager and I must say he is phenomenal!!!! He is welcoming, approachable, easy-going, funny and really knows what he is doing, very efficient as well. he made my experience all the better there, I really enjoyed meeting him, give him a raise!!!!! More