Infiniti South Edmonton

Should really change their name to "Fly By Night". Please bare with the length of this review as the whole nightmare lasted more then 30 days. On August 16th bought a used 2007 mini cooper s, and was deliver bare with the length of this review as the whole nightmare lasted more then 30 days. On August 16th bought a used 2007 mini cooper s, and was delivered to us on August 23rd. We had agreed on $2000.00 worth of work I agreed I wanted fixed before delivery. They went to deliver car to us and as they were leaving the car lot discovered check engine light came on and wanted to fix before delivery and said it was coil packs and spark plugs. When car was delivered it had a check engine light on. My wife immediately informed them it had the light on and got a don't worry we will fix that for you. That same day an hour later the car would not start and smoke came out from under the hood. Steve our salesman was very commidating as I do feel sorry for all his efforts to have a manager put him in such a situation . The car was towed to another go auto in red deer and upon inspection they determined it had a blown motor. Three days later Infiniti said they were towing car back to their mechanic to have inspected. This time around they discovered it was a seized starter that wouldn't dis engage. Once again they took for a test drive and check engine light came on again. This time their amazing mechanic who I can't believe still has a job determined it was an intake manifold leak. 2 weeks later they phoned (cause it takes that long to change an intake manifold) us on Friday and said the car would be ready Saturday for pick up. We drive from red deer to pick the car up over 30 days had gone by. We show up at the car lot and salesman brings in sales manager. They told us car wasn't ready for pick up as rear wiper motor needed replacing. Now the work I mentioned I paid 2000 dollars for was suppose to include rear wiper motor. At this point we are well beyond not happy and told them give me the keys I'll take car home and call me when parts are in. Sales manager Josh tells us we don't want to sell you the car and want to get us into something else different. The car we just want to burn and are going to send to auction. In the end we ended up getting a car for 10,000 dollars more but one we fealt comfortable driving as wife was terrified to drive the mini cooper anyways. So what did they do for us ? Nothing would be the answer but sell us a more expensive car. A month has now gone by and upon being on a Facebook group notice a gentleman had bought a mini cooper from Infiniti Edmonton and was having issues with car only 24 hours after buying. The symptoms he was having was a mis fire and sputtering just like we experienced from day one. So not only was their mechanic unable to diagnose from day one but wasn't able to fix after 2 months. The gentleman that bought the car went back next day and asked information on the history of the car. They responded they don't have to share that information and said don't worry we will fix it. I'm sure they will and next their mechanic will determine the headlight bulb needed replaced. They are going to send this poor gentleman down the same song and dance as he has already recieved the same response of here's a loaner don't worry we will fix it. So do you still want to buy a used car from these guys?, I'd seriously think long and hard about that. If anyone wants more info please respond to review and I'd be more then willing to share my horrific story. But now that this review is complete, I really need to get ahold of heads at go auto cause I'm sure they would like to know what is happening at one of their shady dealerships. More

Amazing customer service It was an awesome experience I had in south Edmonton infinity dealership,the staff were friendly and approachable ,I did not have any stress ,the staf It was an awesome experience I had in south Edmonton infinity dealership,the staff were friendly and approachable ,I did not have any stress ,the staff were with us in every step we took towards our new QX80.Initially I had an appointment with ericken infinity in west Edmonton ,it was an awful experience there, felt like I was there as a begger.if any one wants to buy a infinity I would recommend south Edmonton infinity dealership.Dima and Anin,keep up the amazing work More

Awesome I am very happy to purchase 2016 VW Jetta from Infinity South Edmonton.Rodney Dubdaid who is salesperson in Infinity South Edmoton. He helped me thoru I am very happy to purchase 2016 VW Jetta from Infinity South Edmonton.Rodney Dubdaid who is salesperson in Infinity South Edmoton. He helped me thorughtout this purchase.He explained each and every query of mine More

Unfriendly, unreliable Really good service when you go to buy it... ZERO after sales follow-up or support. Once they have your signature and money they dont care what happe Really good service when you go to buy it... ZERO after sales follow-up or support. Once they have your signature and money they dont care what happens. The managers seem to be less helpful than the actual sales staff. I recommend to ANYONE looking for a vehicle to find another dealership with management who are good on their word. More