Harris Kia - Service Centre

A client since 2008, I have always had excellent service All staff members are knowledgeable, always pleasant and helpful. Service needing to be done is explained, car is often ready before predicted time, I All staff members are knowledgeable, always pleasant and helpful. Service needing to be done is explained, car is often ready before predicted time, I have never had to wait, and repairs when needed, which was rare, were properly done. The car is washed and sparkles when I pick it up, a treat. I recommend them highly. More

Proficient and Friendly Kolbi has a great eye for accuracy - I see her double check documents and service plans. She remembered to remove a charge one time (I didn't) and pr Kolbi has a great eye for accuracy - I see her double check documents and service plans. She remembered to remove a charge one time (I didn't) and proactively changed the appointment time when I informed her incorrectly. Jason is always very friendly. Thank you, both! More

I've been bring my Sorentos to Harris Kia for 5 years and have never been disappointed with the exceptional level of customer care and professional service on every visit. have never been disappointed with the exceptional level of customer care and professional service on every visit. More

Great Service Department Since I bought my 2011 Kia Sorrento in fall of 2010 I have had my car serviced there, first because of the Warranty and when that expired I stayed be Since I bought my 2011 Kia Sorrento in fall of 2010 I have had my car serviced there, first because of the Warranty and when that expired I stayed because of the Service. Kolbi and Mike always answer emails and make appointments as quickly as possible and try to keep my costs down. During this very trying time of the COVID 19 crisis, Kolbi went out of her way to accommodate me in terms of being able to keep my isolating pretty much intact, and as a senior (who me?) I really appreciate it. I know when I go there that the work is done well, and they stand behind it. I really thank them for that and it deserves a good review. :) More

Frantic woman on a Friday afternoon In a panic on a Friday afternoon I called Harris KIA (Mike) and explained the problem with my car. Mike suggested what the problem could be and had m In a panic on a Friday afternoon I called Harris KIA (Mike) and explained the problem with my car. Mike suggested what the problem could be and had me immediately come in for service. As I live on a Gulf Island this meant taking a ferry and driving to the dealership. When I arrived Mike immediately confirmed the problem. I was reassured this was not a major problem and anything wrong could be fixed. Within 2 hours I was on my way with a washed/vacuumed car and the problem solved. There has never been anything short of excellent service from this department. I will continue to have the dealership where I purchased my car take care of the car and me. More

Excellent Customer Experience We have 'emigrated' from the mainland ( Greater Vancouver) to Vancouver Island in 2015 so transferred service to Harris Kia in Nanaimo. We have been We have 'emigrated' from the mainland ( Greater Vancouver) to Vancouver Island in 2015 so transferred service to Harris Kia in Nanaimo. We have been so impressed by Kolbi and Doug the driver! Kolbi is prompt, knowledgeable, efficient and fast in getting us checked in for our service appointments. The duration of appointments has always been as she has estimated. Doug the driver is personable, has a great sense of humour and is always upbeat. The last few times we have been shuttled to our destination in the Kia Soul electric - Doug is knowledgeable about the vehicle. We are seriously considering another e-Kia when its time to replace our existing Soul. Overall an excellent customer experience! More

Fantastic.. personal / prompt / professional.. Dave is incredible .. knowledgeable & kind .. could not ask for better service .. the quote I was given was the same as my bill .. no surprises .. Ca Dave is incredible .. knowledgeable & kind .. could not ask for better service .. the quote I was given was the same as my bill .. no surprises .. Car was returned cleaned and on time More

Above and beyond WOW. Took my Sportage in and was only able to try to describe mystery sounds. Nothing found, but the Service Manager described how the sophisticated e WOW. Took my Sportage in and was only able to try to describe mystery sounds. Nothing found, but the Service Manager described how the sophisticated exhaust system worked with a turbocharged engine under load. It made sense to me. Added bonus - the mechanic noticed that the driver side window wasn't moving properly. He removed the door panel and adjusted the mechanism to factory specs. No charges at all, just great customer service. PS: Good coffee and munchies. I recommend Harris KIA in Nanaimo. More

Efficient decent service They’ve been very responsible and fast to reply emails. I took my car for the service 1, the appointment had no delay and I got my car back under an h They’ve been very responsible and fast to reply emails. I took my car for the service 1, the appointment had no delay and I got my car back under an hour. More

Staff when above and beyond to help me Mike House, Kolbi McLean, Doug the shuttle driver......were all fantastic. Mike and Kolbi have always treated me very well. I never take a shuttle but Mike House, Kolbi McLean, Doug the shuttle driver......were all fantastic. Mike and Kolbi have always treated me very well. I never take a shuttle but Doug made my ride fun. Kudos to your fantastic staff. They all deserve a raise. Exception service again. Thanks Jenny Touchie More