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Great West Chrysler Jeep Dodge

Edmonton, AB

4.6
1,962 Reviews
Great West Chrysler is proud to be at your service for all of your automotive needs for over 25 years in Alberta. Our group of premier dealers in Edmonton welcomes you to our new, interactive website. Whether you’re in the market for an exceptional new vehicle or top-quality used vehicle, we have expertise, selection and convenience of our eight locations that simply cannot be matched in the province. Here online you can view detailed specifications of each model, schedule a test drive, have us send you a price quote personalized to your stated preferences, and get pre-approved for credit for maximum convenience. Use our handy vehicle comparison tool to help you decide which new or used vehicle is best for your needs. You can also learn more about our top-rated service departments, where our experienced technicians can take care of all your maintenance and repair and detailing needs, you can even schedule your next service visit directly online. We feature a well-stocked parts and accessories department including our own store, from which you can order needed components online as well. The benefits of coming to Great West Chrysler don’t end there either! We invite you to read up on the best warranty packages in the industry, available only from our group of dealers, and to check out the manufacturer’s promotions as well as our own exclusive special offers. At any time, our team of dedicated and friendly professionals is on hand to answer all your questions and comments. Great West Chrysler is a committed member of our community and is active in charity work in Edmonton and the surrounding area, we are known for our outstanding efforts with The Stollery Children’s Hospital raising over 1.5 Million - learn all of that and more right here!
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17817 Stony Plain Rd NW

Edmonton, AB

T5S 1B4

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Showing 1,962 reviews

July 22, 2021

I've been using this dealership since day one of purchasing cars and Whitroy George is an amazing guy,he definitely takes care of his clients,and also had a great experience with the finance end of More

by MarkPickett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eden Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitroy George
Jul 26, 2021 -

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us Mark, we appreciate your continued patronage! Customer service is always our top priority, and we have forwarded your compliments to both Whitroy and Eden. We look forward to seeing you again!

July 21, 2021

I love my new truck! The service was absolutely amazing and the staff are so personable. There was a small hiccup on my vehicle delivery however the GM reached out and quickly Resolved the issue. Now I’m More

by April123.aw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn I think her name was. Amazing person, sweet and friendly , Aaron Henderson
Jul 22, 2021 -

Great West Chrysler Jeep Dodge responded

Thank you for the 5-star review and recommendation April123.aw! We always strive to provide the best service possible, and we are glad you chose our dealership!

July 13, 2021

Sold me a lemon and attitude of Brian sale manager was sad. Never will I recommend this place. The service center did the best with the lemon. Chrysler sucks as well. Back to Ford More

by revrevy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Jul 13, 2021 -

Great West Chrysler Jeep Dodge responded

Hi revrevy. We are sorry to hear about your experience. We are glad to know that you are already in contact with our general manager, and he will be able to sort this out for you.

Jul 13, 2021 -

revrevy responded

Spoken to Zack very nice and he is going try and help me.

July 13, 2021

I purchased a 2018 Wrangler from Andy. He was very easy to deal with. He and Janie made the process very simple and pleasant. I will be recommending that people start here on their journey for a vehicle. More

by Ron S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Savoury, Janie Goguen
Jul 16, 2021 -

Great West Chrysler Jeep Dodge responded

Thanks for reviewing and recommending us Ron, we appreciate your business! If you need any other help with your Wrangler, please let us know.

July 12, 2021

Very happy with my 2019 Jeep Compass and the service at Great West Chrysler. My first vehicle with payments and out of province! Josh Lallouz answered all my questions, got the vehicle delivered to Estevan More

by alyssa.olson23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lallouz
Jul 13, 2021 -

Great West Chrysler Jeep Dodge responded

Hello Alyssa! We are happy to hear you had such a great experience, and we thank you for choosing our dealership. Please let us know if there is anything else we can assist you with!

June 28, 2021

As always Vinny has outdone himself. Thank you Vinny for your professional sales and thank GWCJ for your continued service, as always buying a new vehicle was a smooth and easy process. Ken Ogima More

by ogimak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny (Vineet) Sachdeva
Jun 30, 2021 -

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us ogimak, we appreciate your business! Customer service is our top priority, and we're glad Vinny was able to assist in your purchase. If you need any other help with your vehicle, please let us know.

June 14, 2021

Had a poor experience trying to purchase a used Truck. after finding the vehicle i was good with it seemed promising. going through lease/finance options i was approved at a certain rate from an outside s More

by ryderguy262
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Power
Jun 15, 2021 -

Great West Chrysler Jeep Dodge responded

Hello ryderguy262. Thank you for taking the time to review us. We always strive to provide the best service possible, and we apologize that your experience did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is invaluable. In regards to your experience you are welcome to speak to our General Manager at 780-483-5337.

June 10, 2021

Vinny did such a great job on getting me a 2021 Dodge ram!! Low payments and added new accessories as well!! I highly recommend! I’m a very happy customer! More

by Kerry-Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny (Vineet) Sachdeva
Jun 10, 2021 -

Great West Chrysler Jeep Dodge responded

Hi Kerry-Lynn. We are happy Vinny was able to assist in your vehicle purchase. Thank you for your 5-star review plus recommendation; and if there is anything else we can do for you, please do not hesitate to ask!

June 09, 2021

My sales experience at Great West Chrysler in Edmonton was perfect. Everyone was very courteous and professional. The sales people were prompt and on time with all promises of delivery and meeting my ne More

by James88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny (Vineet) Sachdeva, Garret Anderson
Jun 10, 2021 -

Great West Chrysler Jeep Dodge responded

Thanks for coming to see us James, we appreciate your business! Customer experience is our top priority, so if you need any other help with your vehicle, please let us know.

June 07, 2021

Salesman was excellent , we have bought several vehicles through him . This sale the finance office failed us completely ! Promises where made & NOT Kept ! He promised on Fri that he would transfer the regi More

by gman57
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Imi Merali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trong Nguyen
Jun 15, 2021 -

Great West Chrysler Jeep Dodge responded

Hello gman57. Thank you for taking the time to review us. We always strive to provide the best service possible, and we apologize that your experience did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is invaluable; as such your comments have been forwarded to our management team. In regards to your recent experience, we want to make sure your situation is resolved to your satisfaction, and you are welcome to speak to our General Manager at 780-483-5337.

Jun 15, 2021 -

gman57 responded

Today is June 15 & again I am faced with another disappointment due to dealing with Great West Chrysler to add to my frustration . The finance department promised me a smooth transition from the loan on my previous truck to this new one . I felt that there may be problems back when I took the new truck home . When I was fighting with them over the cash back cheque they said there were difficulties with the financing documents ?? Today I have found out that there has been mistakes with payment withdrawals done at my bank , leading me to believe that my distrust with the financial department at GWC is not doing their jobs properly .

Jun 15, 2021 -

gman57 responded

When my review first went in I received a text message from the GM at GWC apologizing for the situation & asked me to explain my situation & problems . He wanted to look into things to see if he could resolve the problem I had & regain our trust in GWC . That was approximately a week ago & I haven't heard a single word since !

Jun 21, 2021 -

gman57 responded

Hi, after talking with Zach, the General Manager at GWC we where able to see that some of our communications had not got through to the other party . This caused some confusion between us . Zach was very interested in repairing some of the bad feelings that we started to get towards GWC . As we got to know each other better we where able to talk out the problems & come to resolve the issues & we have begun to restore the great relationship with Zach & GWC . I would also like to thank Alison (finance Manager) for her help in correcting things & bringing the relationship back . Sometimes better communication can go a long way to make the new truck experience great again . My confidence in GWC has come a long way in a short time thanks to Zach, Imi & Alison . We are seeing what has brought us back so many times to GWC . Thanks again for making us feel we are important to you & your staff .

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