Great West Chrysler Jeep Dodge

Buyer beware. Be cautioned We just purchased a used car from this company. They were honest about the carproof information but the car still had a broken front bumper so my in We just purchased a used car from this company. They were honest about the carproof information but the car still had a broken front bumper so my insurance company wouldn't offer us full coverage until the damage was repaired. The sales manager, Eric was kind of sketchy because when a told him that they had to fix it or we couldn't insure it he said that he knew a broker that would insure me no problem. I told him no. They agreed to fix it. They put a new bumper on but did not replace the air deflector underneath. When I questioned them Eric told me that's an add on and has no function and your insurance company has seen the repair and agreed to insure it so we aren't going to do any more work on it at a loss to us. I reminded him that we had discussed that part specifically when we talked about fixing the front end before we would buy it. He didn't care at all. So there we were...fixed but not fixed to my satisfaction and they seriously could not possibly have cared less!! Eric actually called me before they got the new bumper and asked me if I thought a used navy bumper would be "good enough" on a SILVER car!! Umm nope! I mean would ANYONE be ok with that on a $13,000 purchase?? I took it to a bodyshop yesterday and was told that it in fact is a functional part of the bumper assembly in that it helps to keep the radiator cooler and keeps dirt from splashing up into the motor! It's going to cost me $160 to have the part put on and the repair to be correct and complete. I feel that they were friendly enough but that they care FAR more about their bottom line than they do about quality of customer service. I will NEVER purchase a car from them EVER AGAIN. They don't give a rip that I've had the car for 3 days and already have to add $160 to the purchase price. I was not impressed at all. I don't feel like they can be trusted. Buyer beware. Be cautioned. That's that. Wanda Wiedeman More

great service Went into dealership knowing what we wanted yet stressed because buying a vehicle is an emotional purchase we were directed to Shawn Shute and he mad Went into dealership knowing what we wanted yet stressed because buying a vehicle is an emotional purchase we were directed to Shawn Shute and he made us feel comfortable in our purchase. More

An excellent one-stop shop with all the fixins! Employees here are wonderful, provides great customer service and has a lot of product knowledge. They are very transparent, gets back to you immediat Employees here are wonderful, provides great customer service and has a lot of product knowledge. They are very transparent, gets back to you immediately, and is very flexible with your needs. It was such a pleasure dealing with Shawn, he offers all the assistance you need and even extends his services to make everything convenient for me. Jim was very sharp with the details in finance too. In addition, the vehicle's condition was just awesome. I felt that they are very authentic, and I ended up as a very satisfied customer. Highly recommended in all levels. More

Aaron Hutton - Great Service Aaron provided great service to our family. We ended up buying 2 vehicles from him and he was a pleasure to deal with - straight forward, honest, an Aaron provided great service to our family. We ended up buying 2 vehicles from him and he was a pleasure to deal with - straight forward, honest, and reliable. If you're looking for a great individual to work with - would highly recommend you call in and ask for him specifically - if he's on the phone or with a client he's worth the wait! More

True Customer Service For the first time in a very long time I received what I believe to be true customer service. I was treated with the utmost respect which made buying For the first time in a very long time I received what I believe to be true customer service. I was treated with the utmost respect which made buying my Jeep a very pleasant and fun experience. Shawn was extremely knowledgeable and made sure he found me the perfect vehicle with all the options I wanted. When I drove my Jeep off the lot I was very confident that I made the perfect desision. Thank you Shawn, I will surely come back for my next vehicle and would recommend to all my friends, family and work colleagues to come see you when they are looking for their next vehicle. More

Incredible dealership ! So I was not the one who purchased the 2019 Jeep Cherokee, it was my wife. I am writing this review due to the fact that not ONCE did our sales person So I was not the one who purchased the 2019 Jeep Cherokee, it was my wife. I am writing this review due to the fact that not ONCE did our sales person, Shawn Shute, ever direct his conversation to me or make my wife feel like she was not the important one and that it was myself making the decisions. He explained the features in simple layman terms so that both of us understood what they were and what they did. He took the time to sync both of our phones, demonstrated how the self parking features, yes features as it does 2 methods of parking now ! I would highly recommend Great West to anyone looking for a new vehicle (or used) simply because these guys are right up front and there is no getting the "run around", like my wife and myself have experienced from other dealerships in the city. Over all I would give this place 6 stars but I can only select 5 ! Once again, thank you Shawn and if the day ever comes where I need a new vehicle I will be calling you ! Wayne Smith More

really great people friendly staf they helped me understand everything I needed to know as long as you ask the questions they made me feel comfortable even tho I was a nervous wreck Ly they helped me understand everything I needed to know as long as you ask the questions they made me feel comfortable even tho I was a nervous wreck Lyle was a really understanding guy he made sure I was taken care of even Sat with me waiting on the paperwork over all I couldn't ask for a better guy to deal with so ask for Lyle or gater lol More

Great experience Aaron Hutton has provided the great service from the start, he is very helpful and not a pushy salesman, very prompt in answering questions. I shall r Aaron Hutton has provided the great service from the start, he is very helpful and not a pushy salesman, very prompt in answering questions. I shall recommend him to everyone who is looking for a vehicle. More

Exceptional Experience. Exceptional experience from the team at Great West Chrysler. Our experience from start to finish was perfect, Andy and Mike went above and beyond to m Exceptional experience from the team at Great West Chrysler. Our experience from start to finish was perfect, Andy and Mike went above and beyond to make sure we got the best deal. We really appreciate and thank you all. Regards, Fabian and Racquel More